Description

NearGo Platform Merchant Operations Manager Job Description Responsibilities 1.Merchant Lifecycle Management Establish and refine comprehensive processes and standards for merchant onboarding, activation, growth, maintenance, and exit. Design and implement tiered merchant operation strategies to enhance overall platform engagement, retention, and revenue contribution. Continuously optimize merchant admission criteria and service mechanisms to build a healthy and sustainable merchant ecosystem. 2.Business Data Monitoring & Strategy Development Conduct in-depth analysis of key merchant performance indicators such as transaction data, conversion rates, retention rates, and GMV to identify operational bottlenecks and growth opportunities. Develop differentiated operational strategies and incentive plans based on industry characteristics and merchant profiles to drive continuous performance improvement. Regularly produce business analysis reports to support management decision-making. 3.Product and Operations Collaboration Collaborate with product, sales, and marketing teams to design and implement various merchant operation campaigns, marketing programs, and membership systems. Facilitate the launch of new features, implementation of membership systems, and improvements in the usage of payment and POS systems to enhance platform functionality and user stickiness. Participate in collecting product optimization feedback and ensuring a closed feedback loop to improve merchant experience. 4.Team and Process Management Lead the merchant operations team, establishing efficient service mechanisms to ensure high merchant satisfaction and retention. Streamline and optimize internal workflows to improve team execution efficiency and operational precision. Set up a team performance management system to promote employee development and performance growth. 5.B2B Collaboration and Strategic Execution Work closely with B2B business leaders, centering around "stores" as core units, to coordinate cross-functional resources across operations, customer service, payments, and product teams, driving execution of business plans. Promote the execution of key strategic initiatives and achievement of KPIs to ensure steady growth of the platform business. Manage cross-departmental communication and issue resolution to ensure smooth daily operations. Requirements 1.Education and Experience Bachelor’s degree or above, with 5+ years of experience in merchant operations or management within internet platforms; candidates with O2O, SaaS, or payment platform backgrounds are preferred. 2.Professional Skills and Technical Tools Familiar with platform-based merchant operation models; skilled in using data analysis to formulate actionable operation strategies. Proficient in office software such as Excel and PowerPoint, with strong data insight and reporting capabilities. 3.Comprehensive Abilities and Execution Skills Excellent communication and cross-functional collaboration skills; able to efficiently manage and drive multiple tasks simultaneously in a high-pressure, fast-paced environment. 4.Personal Traits and Growth Potential Highly self-motivated, responsible, and results-oriented; demonstrates independent thinking and continuous learning ability. Embraces entrepreneurial culture and is eager to grow within a high-potential platform; willing to engage in overseas business expansion and share in the company’s success. 5.Language Proficiency Fluent in both spoken and written Chinese and English, capable of using both languages as working languages for seamless communication.