Browse
···
Log in / Register

IT Technical Support

Negotiable Salary

BlackStone eIT

Dubai - United Arab Emirates

Favourites
Share

Description

BlackStone eIT is looking for a proactive and skilled IT Technical Support professional to join our dedicated team. In this role, you will provide comprehensive technical assistance to our clients and internal teams, ensuring smooth and effective operation of our IT systems and services. Responsibilities ·Serve as the second level of support for end-user issues, escalating complex problems to Level 3 support when necessary Troubleshoot functional and technical issues in the configured processes and coordinate with product support for Level 3 issues. Maintain a log of reported issues and resolutions to update the knowledge management and FAQ database. Provide monthly reports on the issues reported and resolved. Ensure compliance with the standard software policy and handle non-standard software requests after thorough analysis and security verification. Support users in day-to-day activities and liaise with users to understand and log identified business transactions in the system. Provide support for all end user/customer systems including; printers, PCs, Mobile devices, IoT, phones, etc. Perform routine maintenance on assets and maintain related asset registry Deliver services and support within SLA and customer satisfaction targets Requirements Bachelor's degree in Computer Science or related field with at least 6 years of related experience Required Certifications: A+, M365 Certification, Network+ Preferred Certifications: Microsoft Technology Associate (MTA), Avaya, CCNA, Proven experience as a Level 2 Support Technician or similar role. Strong knowledge of computer systems, hardware, and software. Excellent problem-solving and communication skills. Ability to document solutions and provide training to users. Familiarity with helpdesk software and remote troubleshooting Benefits Paid Time Off UAE Benefits Performance Bonus Training & Development

Source:  workable View original post

Location
Dubai - United Arab Emirates
Show map

workable

You may also like

Workable
Senior Software Engineer ( TAMM )
BlackStone eIT is looking for a highly skilled Senior Software Engineer specializing in TAMM (Technology, Applications, Middleware, and Management) to join our innovative team. In this role, you will be instrumental in developing and maintaining our TAMM systems, ensuring they integrate seamlessly with our software solutions. You will work closely with product managers, UX designers, and other engineers to define specifications and translate business requirements into technical solutions. This position requires a deep understanding of software architecture and a passion for building impactful systems that enhance our operational efficiency and user experience. Responsibilities: Design and implement TAMM software solutions to enhance system functionality Collaborate with cross-functional teams to gather, analyze, and define technical requirements Conduct system integration tests and ensure software meets quality standards Monitor and optimize application performance, ensuring scalability and reliability Provide mentorship and guidance to junior engineers and team members Engage in code reviews to maintain high code quality and share knowledge within the team Stay current on industry trends, tools, and technologies related to TAMM Support troubleshooting efforts and system maintenance as required Requirements Bachelor's degree in Computer Science, Software Engineering, or a related field At least 6 years of experience in software development, with a focus on TAMM solutions Proficiency in relevant programming languages (Java, .NET, Python) Strong knowledge of middleware technologies and application integration Experience with cloud technologies and platforms Familiarity with software development methodologies, especially Agile Understanding of database design and management (SQL and NoSQL) Excellent problem-solving skills and a proactive approach to challenges Strong verbal and written communication skills Ability to mentor and support a team of developers Dedication to continuous learning and improvement Benefits Paid Time Off Performance Bonus Training & Development
Dubai - United Arab Emirates
Negotiable Salary
Workable
SharePoint Consultant
BlackStone eIT is seeking a knowledgeable and dedicated SharePoint Consultant to join our dynamic team. In this role, you will be responsible for implementing, customizing, and supporting SharePoint solutions for our clients. You will work closely with clients to understand their needs and provide tailored solutions that enhance collaboration and efficiency within their organizations. Responsibilities Consulting with clients to understand their business requirements and translate them into SharePoint solutions. Implementing and configuring SharePoint features, workflows, and document libraries. Developing custom SharePoint applications and components as needed. Providing user training and support to ensure successful adoption of SharePoint solutions. Maintaining and optimizing existing SharePoint implementations to improve performance and usability. Collaborating with cross-functional teams to integrate SharePoint with other business applications. Staying updated on the latest SharePoint features, tools, and best practices. Requirements Bachelor's degree in Computer Science or a related field. 7+ years of experience working with SharePoint Online and/or SharePoint Server. Strong understanding of SharePoint functionalities, features, and design capabilities. Experience in creating and managing SharePoint sites, lists, libraries, and workflows. Proficiency with HTML, CSS, and JavaScript for front-end customization. Familiarity with SharePoint Framework (SPFx) is a plus. Excellent problem-solving skills and attention to detail. Strong interpersonal and communication skills to interact with clients effectively. Ability to work both independently and collaboratively within a team environment. Knowledge of Microsoft Power Platform (Power Apps, Power Automate) is a plus. Benefits Paid Time Off Performance Bonus Training & Development
Dubai - United Arab Emirates
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.