Guest Manager

Apt Resources is currently seeking a passionate and dynamic Leisure Sales Executive to join the team of a well-established 4-star hotel in Dubai. As a Leisure Sales Executive, you will be responsible for promoting and selling the hotel's leisure facilities and services to leisure guests and travel agents. You will work closely with the Sales Manager to develop and implement strategies to maximize leisure revenue and occupancy rates. In this role, you will be expected to have excellent knowledge of the local leisure market, stay updated with industry trends and competition, and build strong relationships with travel agents and potential leisure guests. The successful candidate will have exceptional communication and presentation skills, proven sales experience in the hotel industry, and a passion for delivering outstanding customer service. Responsibilities: Promote and sell the hotel's leisure facilities, services, and packages to leisure guests and travel agents Identify and develop new business opportunities within the leisure market Build and maintain strong relationships with travel agents, tour operators, and other leisure-focused stakeholders Create and present compelling sales presentations and proposals Coordinate and participate in sales calls, site inspections, and familiarization trips Monitor and analyze market trends and competitor activities to identify potential business opportunities Collaborate with the marketing team to develop promotional campaigns and materials Requirements Bachelor's degree in Business Administration, Marketing, or a related field Minimum of 3 years of experience in leisure sales within the hotel industry in Dubai Must be in UAE Proven track record of achieving sales targets and driving revenue growth Excellent communication, negotiation, and interpersonal skills Strong knowledge of the local leisure market and competition Ability to build and maintain strong relationships with travel agents and leisure guests Proficiency in sales software and CRM systems Must have a valid UAE driving license Benefits Basic Salary AED 4500 plus Car and cellphone allowance + free accommodation and all other benefits as per UAE labour laws

Waiters assist restaurant patrons by noting their order, serving tables their requested meals, and preparing bills at the end of the table's meal. Waiters are also responsible for asking customers if they are satisfied with their meal and providing any assistance should the customer not be satisfied. Waiter Responsibilities: Greet customers and hand out menus. Take meal and beverage orders from customers and place these orders in the kitchen. Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared. Check that customers are satisfied with their meal. Prepare the bill for tables when requested. Send CV TO : 0504309181

The Travel Specialist is responsible for planning, booking, and managing travel arrangements tailored to client preferences, budgets, and schedules. This role requires excellent customer service skills, in-depth travel knowledge, and the ability to deliver exceptional and personalized travel experiences. Key Responsibilities: 1. Consult with clients to understand their travel needs, preferences, and budgets. 2. Answer calls and emails in a prompt manner while following SLA’s and KPI’s 3. Research, plan, and book domestic and international travel including flights, accommodations, transportation, and experiences. 4. Provide expert advice on destinations, travel regulations, weather conditions, currency exchange, and safety. 5. Coordinate travel documentation including visas, insurance, and itineraries when required/necessary. 6. Monitor proactively travel plans and proactively manage any disruptions, delays, or changes. 7. Offer 24/7 support during travel for VIP and high-value clients as needed. 8. Maintain relationships with travel vendors, airlines, hotels, and tour operators to access the best rates and exclusive offerings. 9. Ensure all bookings comply with company policies, budget limits, and client expectations. 10. Track travel expenses and provide accurate reports or invoices as needed. 11. Stay current on global travel trends, restrictions, and best practices. Requirements: 1. Proven experience in travel planning, reservations, or tourism (minimum 2–3 years preferred). 2. Strong knowledge of GDS systems (e.g., Sabre, Amadeus, Galileo) and booking platforms. 3. Excellent communication, problem-solving, and organizational skills. 4. High attention to detail and ability to multitask under pressure. 5. Familiarity with global destinations, travel trends, and luxury travel markets. 6. Customer-focused with a commitment to delivering outstanding service. 7. Flexible work schedule, including evenings, weekends, and availability for urgent requests. 8. Fluent in English, any additional language is an advantage 9. Discreet, professional, and client-service focused. 10. Experienced at working in a KPI working environment and target goaled. 11. Proficient in Microsoft Office Suite and any travel booking tools. 12. Familiar/experienced in CRM Preferred Qualifications: 1. Certification in Travel & Tourism (e.g., IATA, ASTA, CTA). 2. Experience working with luxury, corporate, or VIP travel clients. 3. Multilingual skills are a plus, fluent in English is a must. 4. CRM and itinerary management platform experience (e.g., Travefy, Axus). 5. Familiar in working in a fast pace CS environment

Apt Resources is seeking a talented and dynamic Restaurant Supervisor to join the team at an esteemed upmarket casual restaurant in Dubai. As a Restaurant Supervisor, you will be instrumental in delivering an exceptional dining experience while ensuring the efficient operation of the restaurant. If you have a passion for food, drink, and hospitality, and have a holistic understanding of customer satisfaction, we invite you to apply! Responsibilities Coordinate daily restaurant operations, ensuring a seamless service flow from the front-of-house to the kitchen. Supervise, train, and support the restaurant staff, inspiring them to provide top-notch service to guests. Manage scheduling, staff performance, and employee relations to cultivate a positive work environment. Monitor service standards and customer feedback, continually seeking ways to enhance the dining experience. Collaborate with the culinary team to develop menu offerings and specials that align with customer preferences. Oversee inventory management, including ordering supplies and minimizing waste. Ensure compliance with health and safety regulations, implementing best practices for sanitation. Handle guest inquiries and resolve complaints in a proactive manner, maintaining the restaurant’s reputation for excellence. Requirements Minimum of 3 years of experience in a supervisory role within the restaurant or hospitality industry. Strong knowledge of food and beverage operations, trends, and high standards of customer service. Exceptional leadership, interpersonal, and communication skills. Ability to work under pressure and demonstrate problem-solving capabilities. Proficient in restaurant management software and Microsoft Office Suite. Flexibility to work evenings, weekends, and holidays as required. Knowledge of health and safety regulations and commitment to maintaining standards. Benefits AED 3500 - 4700 basic salary range depending on the experience. Plus 400 Food allowance + 350 to 500 (Service charge Avg) + 600-800 Credit card tips + free Accommodation + Transport + uniforms + Health insurance + air ticket (once every two years) + Paid leave as per UAE laws

To manage and execute outbound travel reservations, including flight bookings and holiday packages, while ensuring high-quality service delivery and customer satisfaction. The role requires extensive knowledge of global distribution systems (GDS) and strong experience in creating tailor-made holiday packages for individuals and families traveling abroad. Key Responsibilities: Handle and manage flight reservations using global distribution systems (GDS) such as Sabre, Amadeus, and others. Design, plan, and execute comprehensive holiday packages including flights, hotels, transportation, and activities. Manage bookings and travel arrangements to destinations across Europe, East Asia, and other international markets. Organize and customize travel itineraries for individuals and families according to their needs and budgets. Coordinate with airlines, hotels, transportation providers, and other suppliers to secure the best deals and services. Monitor and confirm all bookings, ensuring accuracy and timely communication with both clients and suppliers. Resolve booking issues or changes efficiently and professionally. Provide travel consultation and advice to clients regarding destinations, packages, and travel options. Prepare periodic reports for management on bookings, revenue, and top travel destinations. Requirements: Minimum of 7 years of proven experience in outbound tourism and travel reservations. Strong knowledge and hands-on experience with GDS systems (Sabre – essential; Amadeus/Galileo – preferred). Demonstrated expertise in managing international holiday packages and group/family travel arrangements. In-depth knowledge of travel trends in Europe and East Asia. Excellent customer service and problem-solving skills. Strong organizational abilities and the capability to work under pressure. Fluency in English (spoken and written); Arabic is an advantage. Qualifications: Diploma or Bachelor’s degree in Tourism, Business Administration, or a related field. Professional certifications or training in GDS systems are a strong plus

Apt Resources is seeking an experienced and dedicated Female Hospitality Supervisor to join the team at a prestigious Royal Palace in Abu Dhabi. In this role, you will be responsible for ensuring that the highest standards of service and hospitality are met for all guests and dignitaries visiting the palace. You will lead a team of hospitality staff and ensure that every aspect of the guest experience is exceptional. The ideal candidate will have a strong background in luxury hospitality, excellent communication skills, and a passion for delivering unparalleled service. If you have a proven track record in hospitality supervision and are ready to take on this unique opportunity, we encourage you to apply. Responsibilities: Oversee the daily operations of the hospitality team, ensuring full adherence to royal protocols and high service standards. Train, mentor, and motivate hospitality staff to deliver exceptional and consistent service to all guests. Collaborate effectively with various departments to ensure seamless service, communication, and coordination across the palace. Handle guest inquiries and resolve complaints promptly and professionally, maintaining a strong focus on guest satisfaction. Ensure all hospitality areas are impeccably maintained, meeting cleanliness and organization standards for a premium guest experience. Assist with the planning, coordination, and execution of special events and functions within the palace. Monitor inventory and manage supplies to ensure that all hospitality needs are met without interruption. Oversee front-of-house activities and events, ensuring smooth and efficient operations during service times. Host, manage, and assist with both internal and external events while supervising all aspects of the hospitality department, including guest services and housekeeping. Requirements Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a supervisory or leadership role. Extensive knowledge of hospitality standards, royal protocols, and etiquette. Exceptional communication and interpersonal skills with the ability to work effectively with diverse teams and guests. Ability to perform well under pressure and multitask in a fast-paced, dynamic environment. Strong leadership capabilities, with a focus on motivating, developing, and managing staff performance. Fluency in English is required; knowledge of Arabic or additional languages is a plus. Proven ability to handle confidential information with discretion and professionalism. Flexibility to work varied hours, including evenings, weekends, and holidays. Experience in food and beverage service, particularly in overseeing front-of-house operations during events and peak service times. Must be in UAE Benefits The salary is AED 5000- AED 8000 basic salary plus free accommodation and food, and all other benefits as per UAE laws