Description

Review, prepare, and submit warranty claims to manufacturers, vendors, or service providers. Ensure all required documentation (repair orders, service reports, photos, etc.) is complete and accurate. Track claim statuses and follow up with manufacturers to resolve pending or rejected claims. Maintain up-to-date knowledge of warranty policies, procedures, and coverage details. Liaise with service technicians and advisors to verify the validity and accuracy of claims. Reconcile warranty payments with submitted claims and report discrepancies. Maintain warranty records and files in an organized and accessible manner. Assist in warranty audits and ensure compliance with company and manufacturer requirements. Provide reports and updates on claim statuses, rejections, and reimbursement trends. Communicate with customers when necessary regarding claim status or additional requirements.