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Customer Service Representative

AED 4,000-5,999/month

Carswitch

X8V5+24 Dubai - United Arab Emirates

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Description

Role Overview: We are looking for a proactive and customer-focused Customer Service Representative to join our growing team. You will be the main point of contact for customers, guiding them through the buying or selling journey and ensuring an exceptional experience. Key Responsibilities: Handle inbound and outbound customer calls Guide customers through the car buying/selling process on CarSwitch. Answer questions about inspections, listings, pricing, and transfer procedures. Coordinate with internal teams to resolve customer issues quickly. Maintain accurate customer records in our CRM system. Requirements: Previous experience in customer service, telesales, or a similar role (automotive experience is a plus). Excellent communication skills in English (Arabic is an advantage). Good problem-solving skills and attention to detail. Ability to work in a fast-paced environment. Proficiency in Microsoft Office and CRM tools.

Source:  dubizzle View Original Post

Location
X8V5+24 Dubai - United Arab Emirates
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dubizzle

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Dubizzle
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46G9+HGJ - near Azzani Ready Mix - Al Quoz - Al Quoz Industrial Area 3 - Dubai - United Arab Emirates
*Job Title:* Outbound Telesales Representative (Female) *Job Summary:* We are seeking a results-driven and customer-focused Outbound Telesales Representative to join our team in the automotive industry. As a Telesales Representative, you will be responsible for contacting potential customers who have expressed interest in selling their vehicles, and booking appointments for them to bring in their cars. *Key Responsibilities:* - Dial customer leads generated from Google inquiries - Contact customers, introduce yourself and our services, and book appointments for them to bring in their vehicles for sale - Follow up with customers to confirm appointments and answer any questions they may have - Meet or exceed monthly appointment booking targets - Document customer interactions and feedback *Requirements:* - High school diploma or equivalent required - Excellent communication and interpersonal skills - Ability to work in a fast-paced call center environment - Basic knowledge of automotive industry is a plus - Ability to work rotating shifts, including evenings and weekends *What We Offer:* - Competitive salary and incentives package - Opportunity to work in a dynamic and growing company - Professional development and training opportunities - Collaborative and supportive team environment *How to Apply:* If you are a motivated and customer-focused individual with excellent communication skills, please submit your resume and cover letter to
AED 2,000-3,999/month
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