Workshop manager

Job Description: Workshop Garage Manager Position Overview The Workshop Garage Manager is responsible for overseeing the daily operations of the garage, ensuring smooth workflow, high-quality service delivery, and strong customer satisfaction. The role requires leadership, technical oversight, customer service excellence, and the ability to achieve sales and performance targets. ⸻ Key Responsibilities • Operational Management • Supervise daily garage operations, ensuring punctuality and efficiency in service delivery. • Manage job scheduling, workflow, and timely completion of repairs and services. • Enforce quality control procedures to ensure all vehicles meet company standards before delivery. • Customer Service & Relationship Management • Handle customer inquiries and complaints professionally, ensuring high customer satisfaction. • Provide estimates, approvals, and updates to customers in a clear and timely manner. • Maintain a professional, customer-focused environment to build trust and repeat business. • Team Management & Leadership • Lead and motivate the technical team, ensuring adherence to safety and service standards. • Resolve conflicts within the team and address performance issues proactively. • Provide training, guidance, and support to technicians for continuous improvement. • Sales & Business Development • Work towards achieving monthly sales and revenue targets. • Promote additional services and upselling opportunities to customers without compromising trust. • Monitor workshop profitability and support management in meeting financial goals. • Technology & Reporting • Use CRM systems and Excel to maintain customer records, job progress, and reports. • Prepare daily/weekly reports on productivity, sales, and customer satisfaction. • Track parts, labor, and service efficiency to optimize workshop operations. ⸻ Requirements • Bachelor’s degree or Diploma in Automotive, Mechanical, or Business Administration. • Minimum of 5 years’ experience in a similar role within an automotive workshop. • Strong knowledge of workshop operations, vehicle maintenance, and repair processes. • Proficiency in Excel, CRM systems, and general computer skills. • Excellent communication and interpersonal skills with strong customer service orientation. • Proven ability to manage and motivate technical teams. • Strong problem-solving and conflict-resolution skills. • Ability to work under pressure and achieve sales and performance targets. • Must be punctual, reliable, and disciplined. ⸻ Performance Indicators (KPIs) • Workshop profitability and monthly sales targets. • Customer satisfaction scores and repeat business rates. • Service turnaround time and quality control compliance. • Team productivity and retention. Apply at : dubbizle Or WhatsApp: +971 50 331 7502