AED 4,000-5,999/month
Global Hair Centre Poly Clinic
17 24A St - Jumeirah - Jumeirah 2 - Dubai - United Arab Emirates
A Telesales Agent's responsibilities include contacting potential and existing customers to sell products or services, answering product and service inquiries, processing orders, maintaining customer databases, meeting sales quotas, and generating leads for the sales team. They must have strong communication and interpersonal skills to build rapport, understand customer needs, offer recommendations, and resolve issues to meet sales goals and ensure customer satisfaction. Key Responsibilities Sales and Lead Generation: Contacting potential and existing customers over the phone to inform them about products, services, and offers. Generating new sales opportunities by establishing interest and qualifying prospects. Directing qualified leads to the appropriate sales team for further development. Customer Interaction & Support: Greeting customers in a professional and friendly manner. Answering customer inquiries, providing detailed product information, and addressing concerns. Understanding customer needs to offer personalized product recommendations and solutions. Checking in with customers post-delivery to ensure satisfaction and offering support when needed. Order Processing and Management: Processing customer orders, payments, and returns accurately. Maintaining an updated database of customer information, transactions, and preferences. Developing and managing relationships with existing customers to foster repeat business. Performance and Reporting: Meeting or exceeding daily, monthly, and yearly sales quotas. Tracking and documenting calls, sales activities, and customer interactions. Producing and presenting sales reports on performance, KPIs, and achievements. Product Knowledge: Continuously learning and maintaining up-to-date knowledge of company products, services, and current promotions. Keeping abreast of industry developments to inform sales strategies. Our preferred candidates for this position are females who have previous work experience in the real estate field.