Guest Relations Officer

The Specialty Waiter/Waitress provides exceptional service in a specialized dining environment, where the focus is on a particular cuisine, type of service, or guest experience. This role requires extensive knowledge of the menu, specialized dishes, beverages, and potentially the art of pairing wines or cocktails. A Specialty Waiter/Waitress must be well-versed in the finer details of the dining experience and be able to offer expert recommendations, handle special requests, and ensure a memorable experience for guests. Responsibilities Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant's specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.). Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings. Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise. Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish. Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally. Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages. Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium). Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests. Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience. Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions. Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant's standards. Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner. Monitor guest satisfaction throughout the meal, offering refills, additional menu items, or assistance as necessary. Upsell specialty items (e.g., premium wines, appetizers, desserts, or exclusive dishes) and suggest additional courses or beverages that complement the meal. Utilize knowledge of the restaurant's unique offerings to provide an upscale experience for guests, enhancing their overall enjoyment. Ensure the cleanliness and proper organization of the dining area, including resetting tables for the next guests, organizing utensils, glassware, and condiments. Provide guests with their bill at the end of the meal, explaining any charges related to specialty items or services. Handle payments accurately using cash, credit cards, or other forms of payment. Ensure the proper handling of tips in line with restaurant policies. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. Qualifications Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment. Deep knowledge of the restaurant's specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings. Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism. Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience. Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail. Strong customer service skills and a passion for delivering high-quality experiences.

Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a German Speaking Recruiter, where no prior experience is required! This fully remote position allows you to work from anywhere around the globe. In this role, you will be pivotal in connecting talented candidates with outstanding job opportunities while building a rewarding career in recruitment. If you are fluent in German, willing to learn, and enthusiastic about helping others, we encourage you to apply! Responsibilities Collaborate with hiring managers to comprehend their recruitment needs and job specifications. Source candidates through various platforms, including job boards, social media, and networking. Review resumes and conduct preliminary interviews to assess candidate qualifications. Organize and coordinate interview schedules between candidates and hiring teams. Maintain accurate records of candidate interactions and recruitment activities. Ensure a positive candidate experience throughout the hiring process. Requirements Fluency in German and English is mandatory; knowledge of additional languages is a bonus. No prior experience in recruitment is necessary; full training will be provided. Strong communication and interpersonal skills, with a desire to support candidates. Familiarity with online recruitment tools and platforms is advantageous. Self-motivated and capable of working independently in a remote environment. A passion for starting a career in recruitment and a commitment to connecting talent with opportunities. Benefits Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package ( flight, transfer and hotel ) And more....

Job description: A European managed Cleaning and Technical Services company in Dubai is looking to hire enthusiastic and sales driven customer service representative with at least 1-2 years’ experience in the UAE, preferably in the Maid service or Cleaning and/or Facility Management business, to drive sales. Requirements: Call center experience Effective communication and negotiation/sales skills Exceptional customer service skills Proficient in English speaking and writing. Proficient in microsoft excel, word. We offer competitive salaries plus incentives All other benefits as per the UAE law. Job Type: Full-time Pay: AED2,500.00 - AED3,000.00 per month + Incentives

We are hiring Customer Service Representatives / Call Center Agents in Dubai with employment visa and benefits. Handle customer calls, emails, and chats professionally. Provide accurate information about products, services, and policies. Record customer details and maintain database accuracy. Resolve issues and escalate complaints when needed. Meet daily/weekly call handling and service targets. Maintain a friendly, helpful, and professional manner at all times. Desired Candidate Profile High school / diploma / bachelor’s degree in any field. 0–2 years of call center or customer service experience (freshers welcome). Good communication skills in English (Arabic/Hindi/Urdu advantage). Basic computer knowledge (MS Office, CRM software). Positive attitude and ability to work in shifts.

Apt Resources is seeking a skilled and knowledgeable Restaurant Captain for their client's team for an award-winning Restaurant. As a Restaurant Captain, you will be responsible for overseeing the dining area and ensuring a high level of service is provided to our guests. In this role, you will coordinate and guide the waitstaff team, ensuring that they are knowledgeable about the menu and able to deliver exceptional service. You will also be responsible for handling guest queries and concerns, as well as handling any issues that may arise during service. To be successful in this role, you should have prior experience as a Restaurant Captain in a restaurant setting. You should have a strong understanding of dining etiquette, as well as excellent communication and leadership skills. If you are passionate about providing a memorable dining experience and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities Supervise and guide the waitstaff team to ensure smooth service Ensure that waitstaff are knowledgeable about the menu and can provide accurate descriptions and recommendations to guests Handle guest queries and concerns in a professional and timely manner Monitor the dining area and ensure cleanliness and organization Coordinate with the kitchen staff to ensure timely delivery of food Maintain a high level of customer service and guest satisfaction Train and mentor new waitstaff members Handle any issues that may arise during service, ensuring quick resolution Requirements Prior experience as a Restaurant Captain in a restaurant setting Excellent communication and leadership skills Customer service-oriented mindset Ability to handle high-pressure situations and multitask Strong attention to detail Fluency in English and additional languages is a plus Benefits AED 3000 to 3400 + 400 Food allowance + 250 to 450 (Service charge Avg) + 1200 Credit card tips + cash tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

Job description: A European managed Cleaning and Technical Services company in Dubai is looking to hire enthusiastic and sales driven customer service representative with at least 1-2 years’ experience in the UAE, preferably in the Maid service or Cleaning and/or Facility Management business, to drive sales. Requirements: Call center experience Effective communication and negotiation/sales skills Exceptional customer service skills Proficient in English speaking and writing. Proficient in microsoft excel, word. We offer competitive salaries plus incentives All other benefits as per the UAE law. Job Type: Full-time Pay: AED2,500.00 - AED3,500.00 per month + Incentives