Customer Service Executive

Job Description Roles & Responsibilities Customer support Responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and assisting with their needs. He/ She should be able to handle a variety of customer interactions, such as phone calls, emails, chat messages, or in-person interactions. Problem Solving Identifying and solving customer problems or concerns. This may involve troubleshooting technical issues, managing complaints, or finding solutions to meet customer needs. Product Knowledge CHR should have a deep understanding of the company's products or services. They should be able to provide accurate and detailed information to customers, helping them make informed decisions. Sales and Upselling CHR is responsible for identifying opportunities to upsell or cross-sell products or services to customers and acquire new customer through both inbound & outbound calls Record Keeping & Reporting Keeping accurate records of customer interactions is essential for future reference and analysis. Generate regular reports on performance metrics and KPIs. Compliance and Quality Assurance: CHR needs to be familiar with company policies and procedures and ensure that they are followed when assisting customers. This includes handling sensitive customer information with care and following security Desired Candidate Profile Bachelor's degree in a any field. Fluency in Arabic is mandatory. Driving License would be an advantage. Must Have call Centre Experience

Job Summary: GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative - UAE National only passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment. Key Responsibilities: Patient Communication: Respond promptly and professionally to patient inquiries via phone, email, and other channels. Provide accurate information about clinic services, appointments, and care protocols. Appointment Coordination: Schedule, reschedule, and confirm patient appointments in coordination with clinic operations. Proactively manage cancellations and follow-ups to optimize clinic schedules. Problem Resolution: Address and resolve patient concerns or escalate complex issues to the appropriate department. Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting. Patient Experience: Uphold the highest standards of customer service, ensuring a seamless and positive experience for all patients. Solicit feedback from patients to identify areas for service improvement. Administrative Support: Maintain up-to-date records in the patient management system. Assist in generating and distributing patient-related communications, including reminders and follow-up notices. Requirements Key Competencies: UAE National with a Family Book - A MUST Exceptional communication and interpersonal skills. Ability to empathize with patients and resolve issues effectively. Strong organizational and time management abilities. Proficiency in CRM systems and basic IT skills. Fluent in English Qualifications: Bachelor’s degree Prior experience in customer service, preferably in a healthcare or call center environment Knowledge of healthcare processes and patient care is an advantage

We are searching for a call center agent which involves managing inbound and outbound customer calls to provide support, answer questions, resolve issues, and gather feedback, all while maintaining customer satisfaction and accurately documenting interactions in a database or CRM system. Key responsibilities include active listening, clear communication, technical proficiency with call center software, and excellent problem-solving skills to ensure customers receive timely and effective assistance with products and services. Responsibilities: Handle Customer Interactions: Answer incoming calls and make outbound calls to assist customers with inquiries, complaints, and requests. Provide Information: Offer accurate information about products, services, and order statuses. Resolve Issues: Identify and troubleshoot customer problems, providing effective and lasting solutions.

Roles & Responsibilities Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction. Handling calls for Zulekha Hospitals Dubai/Sharjah and Zulekha Medical Center Giving appointments as per the availability of the Doctor's timings Cancelling and rescheduling the appointments as per patients request Educating the patients about various campaigns and services offered by Zulekha Hospitals Booking Fast track appointments Clarifying patients doubts and guiding them accordingly Online Booking Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates. Demonstrate adaptability by handling high call volumes and various customer issues while maintaining composure and professionalism. Desired Candidate Profile Graduate with Min 1 year relevant experience Strong Communications skills Good Interpersonal skills Teamwork Bilingual Language skills

Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service. Requirements Prior experience as a Door Lady or in a similar role Strong customer service skills Ability to lift and carry heavy luggage Friendly and welcoming personality Excellent communication and interpersonal skills Professional appearance and demeanor Benefits AED 2000 basic salary plus a service charge of AED 500 plus 500 allowance and all other benefits as per UAE labour laws.

We are looking for a well-spoken telesales representative to be responsible for soliciting sales and donations over the telephone. The telesales representative's responsibilities include contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions. A remarkable telecaller will suggest ways in which clients' feedback can be utilized to improve our services. •Initiating sales with potential customers over the phone. •Asking questions to engage customers and keep the conversation going. •Listening to the customers' needs to generate repeat sales. •Gathering and documenting customer information, payment methods, purchases, and reactions to products. •Keeping up to date on all products and informing customers of new products. •Answering customers' questions on the products. •Meeting sales quotas. Company was built to provide an improved customer experience and high-quality Centers services It’s more than just business, It's about a relationship. With our proactive team, entrepreneurial spirit, and personal communication, we are more than just a Call Center.