Customer Service Excellence Representative - UAE National only

Job Description Roles & Responsibilities Customer support Responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and assisting with their needs. He/ She should be able to handle a variety of customer interactions, such as phone calls, emails, chat messages, or in-person interactions. Problem Solving Identifying and solving customer problems or concerns. This may involve troubleshooting technical issues, managing complaints, or finding solutions to meet customer needs. Product Knowledge CHR should have a deep understanding of the company's products or services. They should be able to provide accurate and detailed information to customers, helping them make informed decisions. Sales and Upselling CHR is responsible for identifying opportunities to upsell or cross-sell products or services to customers and acquire new customer through both inbound & outbound calls Record Keeping & Reporting Keeping accurate records of customer interactions is essential for future reference and analysis. Generate regular reports on performance metrics and KPIs. Compliance and Quality Assurance: CHR needs to be familiar with company policies and procedures and ensure that they are followed when assisting customers. This includes handling sensitive customer information with care and following security Desired Candidate Profile Bachelor's degree in a any field. Fluency in Arabic is mandatory. Driving License would be an advantage. Must Have call Centre Experience

Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service. Requirements Prior experience as a Door Lady or in a similar role Strong customer service skills Ability to lift and carry heavy luggage Friendly and welcoming personality Excellent communication and interpersonal skills Professional appearance and demeanor Benefits AED 2000 basic salary plus a service charge of AED 500 plus 500 allowance and all other benefits as per UAE labour laws.

In this role, you will be responsible for making outbound calls, promoting our products and services, handling customer inquiries, and achieving monthly sales targets. We are looking for individuals with strong communication skills, proven telesales/call center experience, and the ability to build and maintain customer relationships. Key Responsibilities Make outbound calls to prospective customers to promote company products/services Explain product features, handle objections, and close sales over the phone Provide excellent customer service and follow-up support Work closely with the sales team to achieve overall company goals Requirements Indian nationality Proven experience in call center, telesales, or telemarketing (preferred in trading industry) Excellent communication and negotiation skills Target-driven, self-motivated, and able to work under pressure Positive attitude and strong work ethic Benefits Competitive salary + attractive commission structure Employment visa & medical insurance as per UAE law (Depends on the performance) Professional training and career growth opportunities Friendly and supportive work environment

Job Summary The cashier is responsible for managing all payment transactions related to vehicle servicing, parts sales, and showroom purchases in a professional and efficient manner. The cashier ensures accurate billing, customer satisfaction, and strict compliance with financial procedures. Area of Responsibility - Brief Description of Activities Customer Payment Processing Receive and process payments for vehicle servicing, parts, accessories, and sales. Accept cash, credit/debit cards, and other approved modes of payment. Issue invoices, receipts, and change accurately to customers. Billing & Invoice Verification Coordinate with service advisors and parts sales staff to confirm job orders and part prices before billing. Ensure all service orders and parts sales are billed correctly. Apply discounts, warranties, or promotional offers as per policy. Cash Handling & Reconciliation Maintain and reconcile daily cash float. Balance cash drawer at the start and end of each shift. Prepare daily transaction reports and submit deposits to the accounts department. Customer Service Provide courteous and efficient service at the payment counter. Address basic inquiries related to bills, payments, and refunds. Escalate any disputes or discrepancies to the appropriate team. Coordination & Compliance Coordinate with accounts, service, and parts departments for billing clarifications. Ensure all transactions comply with internal control policies. Support the audit process by providing necessary transaction records. Customer Payment Processing Issue gate pass for work completed and vehicle invoiced, or vehicle approved to release by service manager. Cash Handling & Reconciliation Custodian for petty cash, ensure cash desk cleared daily. Coordination & Compliance Request for invoice cancellation with proper justification if requested, follow up accounts receivable to ensure payment is done on time. Job Requirements To be a successful cashier, you should have strong attention to detail, excellent customer service skills, and the ability to manage billing and payment processes accurately in a fast-paced environment. Qualifications & Certifications & Experience (Mandatory & Preferred) High school diploma or a certificate in accounting, business, or a related field (preferred). 1u20133 years of experience as a cashier, preferably within the automotive industry. Familiarity with vehicle service and parts billing processes is an added advantage. Skills & Competencies (Technical, Behavioral, and Soft) Technical Skills Proficiency in Point of Sale (POS) systems and billing software (e.g., Dealer Management Systems). Basic accounting and cash handling skills, including daily reconciliation. Strong Microsoft Office skills (especially Excel and Word). Accurate data entry and attention to numerical detail. Effective verbal communication and customer handling. Behavioral Skills & Competencies Customer focus u2013 responds professionally and promptly to customer needs and concerns. Accountability & ownership u2013 meets deadlines and takes responsibility for accurate work. Agility & adaptability u2013 embraces changes in work processes or environments. Collaboration & influence u2013 works effectively within teams and maintains clear communication. Result orientation u2013 strives to complete tasks efficiently with high accuracy. Benefits In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Patrique Mercier Recruitment is excited to present an incredible opportunity for Dutch Speaking professionals looking to work in Bangkok, Thailand! This role offers a fully paid relocation package, allowing you to embark on a new adventure while joining a prestigious company. As a Dutch Speaking Consultant, you will engage with clients, provide exceptional service, and contribute to the success of a renowned luxury brand. If you are enthusiastic about delivering high-quality customer experiences and are ready for a change of scenery, we encourage you to apply! Responsibilities Provide outstanding customer service in Dutch to clients of a prestigious luxury brand. Effectively communicate brand stories and product information to enhance customer engagement. Manage client inquiries, process orders, and deliver comprehensive after-sales support. Handle customer complaints and concerns professionally and efficiently. Work collaboratively with the sales team to build strong customer relationships and promote brand loyalty. Stay updated on luxury market trends and new product offerings to provide valuable insights to customers. Requirements Fluency in Dutch and English; knowledge of additional languages is a plus. A valid EU passport. Experience in luxury retail or customer service is a significant advantage. Excellent communication and interpersonal skills focused on customer satisfaction. Able to thrive in a fast-paced, dynamic environment. Genuine enthusiasm for luxury brands and a solid understanding of the luxury retail landscape. Willingness to relocate and work flexible hours to meet business requirements. Benefits Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package ( flight, transfer and hotel )

We are looking for a customer service representative for our car rental company. The successful candidate will be able to accept ownership for taking bookings, effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities: - Manage inbound and outbound calls in a timely manner. - Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable relationships and engage customers by taking the extra mile. - Keep records of all conversations. Requirements: - Minimum 2 years of experience in a customer support role. - Track record of over-achieving targets. - Knowledge about cars and vehicle brands. - Strong phone and verbal communication skills along with active listening. - Familiarity with CRM systems and practices. - Customer focus and adaptability to different personality types. - Ability to multi-task, set priorities, and manage time effectively.