Telesales Representative

Job description: A European managed Cleaning and Technical Services company in Dubai is looking to hire enthusiastic and sales driven customer service representative with at least 1-2 years’ experience in the UAE, preferably in the Maid service or Cleaning and/or Facility Management business, to drive sales. Requirements: Call center experience Effective communication and negotiation/sales skills Exceptional customer service skills Proficient in English speaking and writing. Proficient in microsoft excel, word. We offer competitive salaries plus incentives All other benefits as per the UAE law. Job Type: Full-time Pay: AED2,500.00 - AED3,500.00 per month + Incentives

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.

About the Role As Director – Customer Success for the GCC region, you’ll serve as the regional custodian of outcomes for our customers. This is not a generic account management role, it’s about co-owning healthcare transformation with national and enterprise stakeholders across the region. You'll be the strategic and operational lead for some of the region’s most impactful digital health programs, supporting our customers in ministries, payer organizations, and health clusters. You’ll guide customers across every phase - from onboarding and implementation to activation, scale-up, and impact realization, ensuring they achieve measurable ROI and long-term success. This role is ideal for someone who Has worked in the GCC healthcare sector and knows how to navigate public-private partnerships, large-scale digital programs, and procurement frameworks. Understands the urgency of achieving Vision 2030 goals in KSA, We the UAE 2031, and similar national mandates. Thrives in building trusted relationships with senior executives, program leaders, and delivery teams across cultures and languages. Is comfortable working across ministry-led engagements, payer transformation programs, and operational rollouts across hospital groups. A Day in the Life Be the strategic advisor to key accounts—ranging from Ministries of Health to national insurance players and large hospital networks. Lead end-to-end program execution including charter definition, platform rollout, data onboarding, solution design, adoption management, and ROI tracking. Engage with C-level leadership, clinical teams, and operational stakeholders to align Innovaccer solutions with national health priorities and customer KPIs. Proactively identify opportunities to expand value within accounts—whether through additional modules, AI-enabled insights, or custom workflows. Serve as the voice of the customer internally—working with product, engineering, and leadership to evolve Innovaccer’s offerings for regional needs. Orchestrate business reviews, executive updates, and performance reporting to maintain transparency and trust. Manage delivery pods comprising platform engineers, data analysts, QA specialists, and designers—ensuring project milestones are met with high quality. What You Need 10+ years of experience in customer success, strategic account management, consulting, or digital delivery within healthcare and/or enterprise tech. Deep understanding of healthcare operations, payer dynamics, and regulatory landscape in the GCC—especially KSA, UAE, or Qatar. Proven ability to manage multi-stakeholder engagements across government bodies, provider networks, and insurance entities. Technical background in Engineering, Computer Science, Health Informatics, or equivalent. Strong track record of delivering technology programs—ideally involving data integration, care management, VBC, or population health. Executive presence with fluency in stakeholder engagement and business communication across Arabic and English contexts. Willingness to travel 50–60% across GCC countries as needed. Why Innovaccer Shape the region’s health transformation agenda alongside national leaders. Deliver impact on real-world challenges like chronic care, cost containment, and citizen access to care. Work at the frontier of health data, cloud transformation, and AI-driven operations. Be part of a mission-first team with a fast-growing regional footprint and ambitious plans for 2025 and beyond. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status.  Disclaimer:  Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. About Innovaccer Innovaccer is powering healthcare transformation across the GCC by helping government bodies, payers, and providers unlock the full value of their health data. Through our unified data platform and modular solutions, we enable ministries, insurance companies, and healthcare delivery systems to drive outcomes in Population Health, Value-Based Care, Patient Experience, and AI-powered intelligence. https://innovaccer.com/middle-east Check us out on YouTube, Glassdoor, LinkedIn, Instagram.

Manage and respond to customer inquiries promptly and professionally. Handle purchase bookings and follow up on orders Coordinate with the delivery team to ensure on-time and accurate deliveries. Maintain accurate records of customer interactions and transactions. Support day-to-day operations to ensure customer satisfaction Requirements: Previous experience in customer service or a related field Strong communication and problem-solving skills Ability to multitask and work under pressure Knowledge of Odoo ERP system will be considered a strong advantage Proficiency in MS Office (Excel, Word, Outlook)

Job Description - Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. - To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back. - Welcoming guests - Ensures that all guests are greeted on arrival & departure of the hotel. - Register and process check in for all arrivals. - Handle guest check outs efficiently and professionally. - Update guest information into the computer after a complete check in. - Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. - Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. - Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. - Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. - Handle issuance of guest room key cards and ensure effective control for guest security. - Check and convey message, mail and package to Guests. - Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. - Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. - Handle safe deposit boxes in a accordance with policies and procedurres. - Report any unusual occurrences or requested to manager. - Be aware of the hotel accident Prevention Policies. - Ensure the cleanliness and neatness of front office area. - Ensures that all guests are greeted on arrival & departure of the hotel. - Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily - .Check Hotel situation, occupancy, functions, groups, VIPs - At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations - Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. - Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. - Review and update Logbook - Check equipments - Be Smart, well groomed and maintain a friendly and cheerful disposition all the times - Oversee the day to day operations - Report regularly on happening to Asst. FO/FOM - Fire Procedure - First Aid Procedures - Handle guest complaints and report to manager Requirements: Qualifications - Proven work experience as a Receptionist, Front Office Representative or similar role - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills - Multitasking and time-management skills, with the ability to prioritize tasks

Ontime Group is looking for an enthusiastic and results-oriented Telesales Representative to join our team, specifically focused on our clinic services in Dubai. This role involves reaching out to potential clients, promoting our clinic offerings, and ensuring excellent customer engagement through effective communication and follow-up. Responsibilities: Conduct outbound telesales calls to prospective clients, promoting the clinic’s services and special offers. Engage with potential patients to understand their healthcare needs and provide appropriate service recommendations. Follow up on inquiries and leads generated from marketing campaigns, ensuring timely communication. Maintain accurate records of customer interactions and sales activities in our CRM system. Achieve or exceed monthly sales targets while maintaining a high level of customer satisfaction. Collaborate with the clinic team to understand service offerings and enhance product knowledge. Provide feedback on market trends and customer preferences to help improve service offerings. Stay informed about health industry regulations and best practices to deliver compliant and convincing sales pitches. Requirements Previous experience in telesales or telemarketing, preferably in the healthcare or clinic sector in Dubai. Excellent communication and interpersonal skills with a customer-focused attitude. Ability to engage effectively with diverse clients over the phone. Strong organizational skills and attention to detail. Proven track record of meeting or exceeding sales targets. Proficient in using CRM software and MS Office applications. Self-motivated with the ability to work independently as well as part of a team. Fluency in English; knowledge of Arabic is an advantage.