Account Manager

At FutureLearn, we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures. We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips. Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees. We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM. What is the opportunity? As an Account Manager, you will play a crucial role in driving growth and building strategic partnerships across our corporate/B2B business. You will be responsible for managing and expanding our accounts by developing and nurturing relationships with key stakeholders. This position requires excellent communication skills, a deep understanding of the learning and development industry, and a passion for transforming access to education. What does success look like? Build and execute account plans to maximise life-time value of clients Partner with International Development Director and clients to implement and deliver products and services, in line with contracted terms and service level expectations and agreements Work in collaboration with internal teams, such as Marketing and Technology, to deliver for clients Work as a trusted advisor to our clients to align their learning needs with our solutions and ensure maximum use of Futurelearn products Work in collaboration with Business Development Managers to identify and realise growth opportunities across clients and sectors Proactively develop and maintain relationships with accounts across the corporate and government sectors. Understand the unique needs of each account and develop customised solutions to meet their learning and development goals. Gather qualitative and quantitative data on client current and future learning need to inform and drive product strategy Working with Product Team to ensure access to content to meet client needs Collaborate with internal teams, including marketing, product, and operations, to ensure the successful execution of enterprise initiatives. Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling. Stay up to date on industry trends and competitor activities, providing insights and recommendations to the leadership team. Conduct regular account reviews to assess performance against key metrics and identify areas for improvement. What you bring to the table: Bachelors degree in a related field (e.g., business, education, or marketing) Proven experience in enterprise sales and account management, preferably in the e-learning or learning and development industry. Experience and in-depth understanding of the region (MEA) and sales and relationship management in that region Strong knowledge of the L&D and/or EdTech market, including current trends and challenges. Excellent communication and presentation skills, with the ability to articulate complex ideas and solutions. Data fluency and capable of collating and analysing data to gather insights for business and clients Demonstrated ability to build and maintain relationships with key stakeholders. Results-oriented mindset with a track record of meeting or exceeding sales targets. Strong problem-solving and negotiation skills. Self-motivated and able to work autonomously while also being a team player. Proficiency in CRM software and other sales tools. Flexibility to travel as needed. What happens next? Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you’ll nail this role. Recruitment Process Please contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process. Diversity Statement We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion. We can't wait to meet you! #FutureLearnCareers