Description
Summary:
Greets guests, manages check-ins/check-outs, handles inquiries, processes payments, coordinates departments, resolves issues, and maintains a welcoming atmosphere.
Highlights:
1. Warmly welcome and assist guests with check-in and check-out
2. Provide information and handle guest inquiries and requests
3. Coordinate with departments to ensure guest satisfaction
Welcome and greet guests in a warm and professional manner
Assist guests with check-in and check-out procedures
Provide information about hotel facilities, services, and local attractions
Handle guest inquiries and requests, including room preferences and special arrangements
Ensure accurate billing and process payments from guests
Coordinate with housekeeping and other departments to address guest needs
Respond to guest feedback and resolve issues in a timely and satisfactory manner
Maintain a neat and organized front desk area
Answer phone calls and direct inquiries to the appropriate department
Contribute to a positive and welcoming atmosphere for guests