ADMIN

Daily Responsibilities: 1. Customer Communication: o Handle customer inquiries via phone, email, and WhatsApp. o Send sample photos, product options, and payment links to customers. 2. Order Coordination: o Coordinate orders from walk-in clients, website, and other platforms with the Florist team. o Assist walk-in customers directly with their floral needs when florists are occupied. 3. Sales & Payment Handling: o Process customer payments (cash/card) accurately. o Prepare and submit the Daily Sales Report. o Tally and reconcile the cash box at day-end and forward the petty cash report to the Accounts team. 4. Delivery Management: o Organize delivery timelines and communicate dispatch details with the Delivery Team. o Coordinate with external delivery teams for non-local or out-of-Dubai deliveries if the Company Driver is unavailable. o Capture arrangement photos, create note cards, and get client confirmation prior to dispatch. 5. System & Social Media Updates: o Post daily sales and purchases into the Tally accounting system. o Edit and post product photos/videos for Instagram (using Canva or similar tools). 6. Procurement & Maintenance: o Place flower orders with suppliers if the Senior Florist is unavailable. o Maintain cleanliness in the shop's receiving and front areas.