Browse
···
Log in / Register

Technical Support

Negotiable Salary

BlackStone eIT

Dubai - United Arab Emirates

Favourites
Share

Description

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service. Responsibilities Respond to customer inquiries and technical issues via phone, email, and chat. Troubleshoot and resolve software and hardware problems for clients. Document all customer interactions, issues, and resolutions in our support ticketing system. Provide guidance and assistance with software installations, updates, and configurations. Collaborate with upper-level support engineers and product teams to resolve complex issues. Stay current with product knowledge and updates to effectively assist customers. Identify recurring issues and provide feedback for product improvement. Participate in team meetings to share knowledge and best practices. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. 2+ years of experience in technical support or a similar role. Strong understanding of software applications, operating systems, and hardware devices. Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Familiarity with ticketing systems and customer support tools. Ability to work independently and collaboratively in a team environment. Customer-focused mindset with a passion for helping others. Ability to manage multiple tasks and prioritize effectively. Benefits Paid Time Off UAE Benefits Performance Bonus Training & Development


Location
Dubai - United Arab Emirates
Show map

Workable
3,441listings

You may also like

Dubizzle
WALK-IN INTERVIEW
>>>>>>>>>> WALK-IN INTERVIEW <<<<<<<<<< DATE: Friday, 12th September 2025, TIME: 10 am to 1 pm LOCATION: Near Chhappan Bhog Restaurant, Next to Park Regis Hotel, Karama, Dubai. Mob. No.:- 0521094626 Tel.:- 04-3706666 Ext:- 145,146 *************************************************** *************************************************** Designation - IT Executive (Male Only) Salary - Up to 3,500 AED Vacancies - 02 Age Limit: Below 35 Years *************************************************** Job Details - Familiarity with ERP, Server and POS systems. - Desired experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution. - Configuration and troubleshooting of Office 365 and Google Workspace. - Ability to configure, camera, biometric devices and software. - Hands-on experience with SQL Server. - Competence in domain configuration and maintenance. - Knowledge of Active Directory and Group Policies. - Website maintenance and development skills. - Good knowledge of hardware and software troubleshooting. - Experience in Windows Server setup, configuration, and troubleshooting. - Proficiency in setting up and configuring Virtual Machines (Hyper V). *************************************************** Terms & Conditions:- IT Executive 1) Bachelor's degree in IT, Computer Science or equivalent 2) Duty Time:- 10 hours per day 3) Weekly Off:- Sunday 4) Contract Period:- 2 Years *************************************************** Designation - Hygiene Officer Salary - Up to 5,000 AED Vacancies - 02 Age Limit: Below 35 Years *************************************************** Terms & Conditions:- Hygiene Officer 1) Bachelor's degree in Food Science, Microbiology, Public Health or equivalent 2) Duty Time:- 10 hours per day 3) Weekly Off:- Sunday 4) Contract Period:- 2 Years ---------------------------------------------------- Contact. No :- HR - 0521094626 Tel:- 04-3706666 Email CV - hr(AT)aladilgroup(DOT)com
41 Kuwait St - Al Karama - Dubai - United Arab Emirates
AED 3,500-5,000/month
Workable
Machine Learning Operations (ML/Ops) Engineer - Team Lead
Machine Learning Operations (ML/Ops) Engineer - Team Lead Location / Work Setup: Remote About Us: We are a dynamic and innovative team currently engaged in an exciting Request for Quote (RFQ) process for a client based in Hong Kong. We are on the lookout for a skilled Machine Learning Operations Engineer, particularly someone experienced in deploying Machine Learning models into pipelines. This is a fantastic opportunity to be part of a high-impact project where your contributions will shape the future capabilities of our client's ML infrastructure. Key Responsibilities: Lead a team of ML/Ops engineers in deploying and managing Machine Learning models. Build and enhance capabilities to seamlessly integrate ML models into existing pipelines. Collaborate with cross-functional teams to understand project requirements and ensure successful deployment. Provide ongoing support to accommodate surges in requirements, focusing on scalability and efficiency. Utilize Python for scripting and automation tasks. Work with Cloud platforms, particularly Azure and GCP to optimize machine learning workflows. Requirements For Team Lead Position: At least 3 years of experience in ML/Ops or a related field. Proven leadership skills with the ability to guide and inspire a team. Excellent communication skills to effectively liaise with clients and internal teams. For ML/Ops Engineer Position: Strong experience in deploying Machine Learning models. Proficiency in Python for scripting and automation. Hands-on experience with Cloud platforms, particularly Azure and GCP. Prior experience in addressing scalability and pricing concerns in ML operations. How to Apply: If you are a passionate ML/Ops professional ready to take on a leadership role or contribute your expertise to a cutting-edge project, we want to hear from you. Please submit your resume, highlighting your relevant experience, and a cover letter detailing your approach to scalability and pricing in ML operations. Note: This is a unique opportunity to make a significant impact on a client's ML capabilities, and we are excited to welcome individuals who share our enthusiasm for innovation and excellence.
Dubai - United Arab Emirates
Negotiable Salary
Workable
Support Engineer
Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues. Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability. Monitor and support daily IT operations for business continuity. Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X). Address client inquiries effectively and ensure excellent communication for issue resolution. Document technical issues, solutions, and standard procedures for knowledge sharing. Collaborate with Tier 2 and Tier 3 support teams for escalations. Assist with onboarding of new employees and provide technical orientation and support. Participate in IT projects including upgrades, migrations, and implementation of new technologies. Requirements Microsoft Azure, Exchange, O365 Administration Microsoft End-Point, RDP, SCCM Hyper-V, VMWare, Citrix Linux, MAC OS X Uni-Flow and network printing systems Ticketing systems and SLA tracking Strong experience in troubleshooting, diagnostics, and problem-solving. Familiarity with infrastructure deployment and monitoring. Proficiency in both hardware and software support environments. Clear and effective communication skills with the ability to translate technical terms to non-technical users. Demonstrated leadership in handling escalated issues and mentoring junior team members. Excellent interpersonal and customer service skills Time management and ability to prioritize Adaptability in a fast-paced, changing environment Team collaboration and leadership potential High attention to detail and technical documentation skills
Dubai - United Arab Emirates
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.