SOFWARE OPERATIONS SUPPORT (DUBAI MOTOR CITY)

Key Accountabilities • Configure the GPS devices and make them ready for installation • Create GPS configuration templates for different functions and projects • Setup customer profile on GPS tracking platform • Answer and resolve customer support queries • Analyze and escalate GPS platform-related issues to the IT department • Monitor and maintain office IT equipment • Give software training to customers • After-sales support and monthly customer account review and follow-ups • GPS equipment inventory management • GPS installers team evaluation and efficiency monitoring • To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment Essential Education • Excellent customer relation skills in order to provide flawless customer support • Proficient in Windows XP, Vista and Windows 7, Linux • Good working knowledge of all desktop applications and malware applications • Good knowledge of GPS/GSM technology • 2 years’ experience in the same or similar activity Essential experience and job requirements • Ability to multi-task in a fast-paced environment • Good interpersonal skills and organizational skills • Good phone and email etiquette • Willing to work on a flexible schedule