IT Support Field Engineer

As our IT Helpdesk & Support Specialist, you will: Provide day-to-day technical support across hardware, software, networks, printers, VoIP systems, and general IT troubleshooting. Set up and maintain laptops, desktops, and mobile devices for both new and existing employees. Support our IT infrastructure, including routers, switches, and Wi-Fi networks. Troubleshoot and maintain systems across Windows, macOS, Microsoft 365, and handle user issues on these platforms. Provide basic support and coordination for cPanel (emails, domains, hosting settings). Ensure smooth usage and access to CRM platforms (Bitrix24) and marketing tools. Assist in onboarding new tech tools, including AI dashboards and analytics systems. Maintain accurate documentation of IT assets, configurations, and support tickets. Liaise with external vendors for advanced troubleshooting or specialized systems. ✅ Requirements Minimum diploma or bachelor’s degree in IT, Computer Science or related field. 2+ years of hands-on IT support experience, ideally in a fast-paced, service-focused industry (real estate, creative agencies, financial services a plus). Strong troubleshooting skills across Windows, macOS, Microsoft 365, and basic networking. Experience with cPanel for email, DNS, or hosting management. Familiarity with CRM platforms like Bitrix24, Salesforce, HubSpot or similar is highly desirable. Solid understanding of cybersecurity best practices (password protocols, MFA, phishing awareness). A friendly, service-oriented attitude, able to support a diverse team under pressure. Excellent communication skills in English (spoken & written). Ability to juggle multiple requests and maintain professionalism.

We seek an experienced and proactive IT Field Engineer to join our dynamic team. The ideal candidate will have strong expertise in desktop and server support, infrastructure management, cloud technologies, and hosted email solutions. Key Responsibilities: - Provide on-site and remote support for desktop, laptop, and peripheral issues, ensuring minimal downtime for users. - Troubleshoot and resolve hardware and software issues across various platforms, including Windows and macOS. - Perform server maintenance, upgrades, and support, ensuring system availability and performance. - Assist with network and infrastructure-related tasks such as router, switch, and firewall configurations. Cloud Technologies - Manage and support cloud-based services, including Office 365, Google Workspace, and other hosted email solutions. - Migrate and configure user accounts, emails, and settings between platforms as required. - Implement and manage cloud security measures and backup solutions. Infrastructure Management - Install, configure, and maintain IT infrastructure, including networking devices, servers, and storage systems. - Manage data backup and recovery processes to safeguard critical information. Experience - Proven experience in an IT Field Engineer or similar role, providing both on-site and remote support. - In-depth knowledge of desktop and server environments, including installation, configuration, and troubleshooting. - Familiarity with Windows Server roles and features (Active Directory, DNS, DHCP, etc.). - Proficiency with cloud technologies such as Office 365, Google Workspace, and hosted email solutions. - Understanding of networking concepts, including TCP/IP, DNS, VPN, VLANs, and wireless technologies. - Experience with virtualization technologies (VMware, Hyper-V) and backup solutions. - Knowledge of cybersecurity best practices, including endpoint security and firewall management. - Excellent English communication skills, both verbal and written. - Strong customer service orientation with the ability to handle and resolve client queries efficiently. - Ability to work independently and as part of a team in a fast-paced environment. Other Requirements - Valid UAE driving license (preferred). - Flexibility to travel across locations for on-site support when necessary. - Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate, Google Workspace certification) are a plus.

Key Accountabilities • Configure the GPS devices and make them ready for installation • Create GPS configuration templates for different functions and projects • Setup customer profile on GPS tracking platform • Answer and resolve customer support queries • Analyze and escalate GPS platform-related issues to the IT department • Monitor and maintain office IT equipment • Give software training to customers • After-sales support and monthly customer account review and follow-ups • GPS equipment inventory management • GPS installers team evaluation and efficiency monitoring • To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment Essential Education • Excellent customer relation skills in order to provide flawless customer support • Proficient in Windows XP, Vista and Windows 7, Linux • Good working knowledge of all desktop applications and malware applications • Good knowledge of GPS/GSM technology • 2 years’ experience in the same or similar activity Essential experience and job requirements • Ability to multi-task in a fast-paced environment • Good interpersonal skills and organizational skills • Good phone and email etiquette • Willing to work on a flexible schedule

As our IT Helpdesk & Support Specialist, you will: Provide day-to-day technical support across hardware, software, networks, printers, VoIP systems, and general IT troubleshooting. Set up and maintain laptops, desktops, and mobile devices for both new and existing employees. Support our IT infrastructure, including routers, switches, and Wi-Fi networks. Troubleshoot and maintain systems across Windows, macOS, Microsoft 365, and handle user issues on these platforms. Provide basic support and coordination for cPanel (emails, domains, hosting settings). Ensure smooth usage and access to CRM platforms (Bitrix24) and marketing tools. Assist in onboarding new tech tools, including AI dashboards and analytics systems. Maintain accurate documentation of IT assets, configurations, and support tickets. Liaise with external vendors for advanced troubleshooting or specialized systems. ✅ Requirements Minimum diploma or bachelor’s degree in IT, Computer Science or related field. 2+ years of hands-on IT support experience, ideally in a fast-paced, service-focused industry (real estate, creative agencies, financial services a plus). Strong troubleshooting skills across Windows, macOS, Microsoft 365, and basic networking. Experience with cPanel for email, DNS, or hosting management. Familiarity with CRM platforms like Bitrix24, Salesforce, HubSpot or similar is highly desirable. Solid understanding of cybersecurity best practices (password protocols, MFA, phishing awareness). A friendly, service-oriented attitude, able to support a diverse team under pressure. Excellent communication skills in English (spoken & written). Ability to juggle multiple requests and maintain professionalism.

We seek an experienced and proactive IT Field Engineer to join our dynamic team. The ideal candidate will have strong expertise in desktop and server support, infrastructure management, cloud technologies, and hosted email solutions. Key Responsibilities: - Provide on-site and remote support for desktop, laptop, and peripheral issues, ensuring minimal downtime for users. - Troubleshoot and resolve hardware and software issues across various platforms, including Windows and macOS. - Perform server maintenance, upgrades, and support, ensuring system availability and performance. - Assist with network and infrastructure-related tasks such as router, switch, and firewall configurations. Cloud Technologies - Manage and support cloud-based services, including Office 365, Google Workspace, and other hosted email solutions. - Migrate and configure user accounts, emails, and settings between platforms as required. - Implement and manage cloud security measures and backup solutions. Infrastructure Management - Install, configure, and maintain IT infrastructure, including networking devices, servers, and storage systems. - Manage data backup and recovery processes to safeguard critical information. Experience - Proven experience in an IT Field Engineer or similar role, providing both on-site and remote support. - In-depth knowledge of desktop and server environments, including installation, configuration, and troubleshooting. - Familiarity with Windows Server roles and features (Active Directory, DNS, DHCP, etc.). - Proficiency with cloud technologies such as Office 365, Google Workspace, and hosted email solutions. - Understanding of networking concepts, including TCP/IP, DNS, VPN, VLANs, and wireless technologies. - Experience with virtualization technologies (VMware, Hyper-V) and backup solutions. - Knowledge of cybersecurity best practices, including endpoint security and firewall management. - Excellent English communication skills, both verbal and written. - Strong customer service orientation with the ability to handle and resolve client queries efficiently. - Ability to work independently and as part of a team in a fast-paced environment. Other Requirements - Valid UAE driving license (preferred). - Flexibility to travel across locations for on-site support when necessary. - Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate, Google Workspace certification) are a plus.

1. Job Overview The Cybersecurity Team Leader is responsible for leading, coordinating, and overseeing the company’s security initiatives. This includes penetration testing consulting, malware analysis, cybersecurity solution consulting, security tool development, and system monitoring. 2. Key Responsibilities Security Team Management Lead the Penetration Testing, Malware Analysis, and Security Development teams. Allocate tasks, monitor progress, and ensure high team performance. Develop and implement skill development plans for team members. Security Project Planning & Execution Plan and execute penetration testing, system security assessments, and malware analysis projects. Deploy security solutions for internal systems and clients. Evaluate and improve the company's security policies and frameworks. Risk Management & Incident Response Monitor and investigate cyberattacks and security incidents. Develop and maintain incident response procedures to ensure rapid mitigation. Collaborate with other departments to strengthen the organization’s security posture. Research & Security Technology Development Stay up to date with emerging cyber threats, attack techniques, and defense strategies. Lead internal research and develop in-house security tools. Support security training programs and mentor junior security engineers. Security Strategy Advisory Provide tailored security recommendations to clients and partners. Work with the executive team to define the company's security roadmap and strategy. Represent the company at cybersecurity conferences, workshops, and industry events.
 3. Job Requirements Knowledge & Skills In-depth knowledge of security testing for Web, Mobile, API, Network, and Cloud environments. Proficient in security tools such as Metasploit, Burp Suite Pro, and relevant development tools. Solid experience in Incident Response, Threat Hunting, SOC operations, and SIEM technologies. Strong leadership, communication, and project management skills. Ability to produce high-quality technical security reports and present findings to clients.
 Education & Experience Bachelor's degree in Information Security, Computer Science, Software Engineering, or a related field. Minimum of 5 to 8 years of professional experience in cybersecurity. At least 2 to 3 years of proven experience in managing security teams. Preferred Qualifications Advanced cybersecurity certifications such as OSCP, OSCE, OSEP, OSWE, CISSP, CISM, CRTP, CRTE, GXPN, GPEN, CEH, PNPT. Hands-on experience in SOC and SIEM deployment, Red Teaming, and DevSecOps. Contributions to the cybersecurity community (e.g., Bug Bounty programs, CVEs, CTF competitions, vulnerability research).