IT support

Key Accountabilities • Configure the GPS devices and make them ready for installation • Create GPS configuration templates for different functions and projects • Setup customer profile on GPS tracking platform • Answer and resolve customer support queries • Analyze and escalate GPS platform-related issues to the IT department • Monitor and maintain office IT equipment • Give software training to customers • After-sales support and monthly customer account review and follow-ups • GPS equipment inventory management • GPS installers team evaluation and efficiency monitoring • To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment Essential Education • Excellent customer relation skills in order to provide flawless customer support • Proficient in Windows XP, Vista and Windows 7, Linux • Good working knowledge of all desktop applications and malware applications • Good knowledge of GPS/GSM technology • 2 years’ experience in the same or similar activity Essential experience and job requirements • Ability to multi-task in a fast-paced environment • Good interpersonal skills and organizational skills • Good phone and email etiquette • Willing to work on a flexible schedule

We seek an experienced and proactive IT Field Engineer to join our dynamic team. The ideal candidate will have strong expertise in desktop and server support, infrastructure management, cloud technologies, and hosted email solutions. Key Responsibilities: - Provide on-site and remote support for desktop, laptop, and peripheral issues, ensuring minimal downtime for users. - Troubleshoot and resolve hardware and software issues across various platforms, including Windows and macOS. - Perform server maintenance, upgrades, and support, ensuring system availability and performance. - Assist with network and infrastructure-related tasks such as router, switch, and firewall configurations. Cloud Technologies - Manage and support cloud-based services, including Office 365, Google Workspace, and other hosted email solutions. - Migrate and configure user accounts, emails, and settings between platforms as required. - Implement and manage cloud security measures and backup solutions. Infrastructure Management - Install, configure, and maintain IT infrastructure, including networking devices, servers, and storage systems. - Manage data backup and recovery processes to safeguard critical information. Experience - Proven experience in an IT Field Engineer or similar role, providing both on-site and remote support. - In-depth knowledge of desktop and server environments, including installation, configuration, and troubleshooting. - Familiarity with Windows Server roles and features (Active Directory, DNS, DHCP, etc.). - Proficiency with cloud technologies such as Office 365, Google Workspace, and hosted email solutions. - Understanding of networking concepts, including TCP/IP, DNS, VPN, VLANs, and wireless technologies. - Experience with virtualization technologies (VMware, Hyper-V) and backup solutions. - Knowledge of cybersecurity best practices, including endpoint security and firewall management. - Excellent English communication skills, both verbal and written. - Strong customer service orientation with the ability to handle and resolve client queries efficiently. - Ability to work independently and as part of a team in a fast-paced environment. Other Requirements - Valid UAE driving license (preferred). - Flexibility to travel across locations for on-site support when necessary. - Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate, Google Workspace certification) are a plus.

Key Accountabilities • Configure the GPS devices and make them ready for installation • Create GPS configuration templates for different functions and projects • Setup customer profile on GPS tracking platform • Answer and resolve customer support queries • Analyze and escalate GPS platform-related issues to the IT department • Monitor and maintain office IT equipment • Give software training to customers • After-sales support and monthly customer account review and follow-ups • GPS equipment inventory management • GPS installers team evaluation and efficiency monitoring • To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment Essential Education • Excellent customer relation skills in order to provide flawless customer support • Proficient in Windows XP, Vista and Windows 7, Linux • Good working knowledge of all desktop applications and malware applications • Good knowledge of GPS/GSM technology • 2 years’ experience in the same or similar activity Essential experience and job requirements • Ability to multi-task in a fast-paced environment • Good interpersonal skills and organizational skills • Good phone and email etiquette • Willing to work on a flexible schedule

Key Accountabilities • Configure the GPS devices and make them ready for installation • Create GPS configuration templates for different functions and projects • Setup customer profile on GPS tracking platform • Answer and resolve customer support queries • Analyze and escalate GPS platform-related issues to the IT department • Monitor and maintain office IT equipment • Give software training to customers • After-sales support and monthly customer account review and follow-ups • GPS equipment inventory management • GPS installers team evaluation and efficiency monitoring • To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment Essential Education • Excellent customer relation skills in order to provide flawless customer support • Proficient in Windows XP, Vista and Windows 7, Linux • Good working knowledge of all desktop applications and malware applications • Good knowledge of GPS/GSM technology • 2 years’ experience in the same or similar activity Essential experience and job requirements • Ability to multi-task in a fast-paced environment • Good interpersonal skills and organizational skills • Good phone and email etiquette • Willing to work on a flexible schedule

We seek an experienced and proactive IT Field Engineer to join our dynamic team. The ideal candidate will have strong expertise in desktop and server support, infrastructure management, cloud technologies, and hosted email solutions. Key Responsibilities: - Provide on-site and remote support for desktop, laptop, and peripheral issues, ensuring minimal downtime for users. - Troubleshoot and resolve hardware and software issues across various platforms, including Windows and macOS. - Perform server maintenance, upgrades, and support, ensuring system availability and performance. - Assist with network and infrastructure-related tasks such as router, switch, and firewall configurations. Cloud Technologies - Manage and support cloud-based services, including Office 365, Google Workspace, and other hosted email solutions. - Migrate and configure user accounts, emails, and settings between platforms as required. - Implement and manage cloud security measures and backup solutions. Infrastructure Management - Install, configure, and maintain IT infrastructure, including networking devices, servers, and storage systems. - Manage data backup and recovery processes to safeguard critical information. Experience - Proven experience in an IT Field Engineer or similar role, providing both on-site and remote support. - In-depth knowledge of desktop and server environments, including installation, configuration, and troubleshooting. - Familiarity with Windows Server roles and features (Active Directory, DNS, DHCP, etc.). - Proficiency with cloud technologies such as Office 365, Google Workspace, and hosted email solutions. - Understanding of networking concepts, including TCP/IP, DNS, VPN, VLANs, and wireless technologies. - Experience with virtualization technologies (VMware, Hyper-V) and backup solutions. - Knowledge of cybersecurity best practices, including endpoint security and firewall management. - Excellent English communication skills, both verbal and written. - Strong customer service orientation with the ability to handle and resolve client queries efficiently. - Ability to work independently and as part of a team in a fast-paced environment. Other Requirements - Valid UAE driving license (preferred). - Flexibility to travel across locations for on-site support when necessary. - Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate, Google Workspace certification) are a plus.

Key Accountabilities • Configure the GPS devices and make them ready for installation • Create GPS configuration templates for different functions and projects • Setup customer profile on GPS tracking platform • Answer and resolve customer support queries • Analyze and escalate GPS platform-related issues to the IT department • Monitor and maintain office IT equipment • Give software training to customers • After-sales support and monthly customer account review and follow-ups • GPS equipment inventory management • GPS installers team evaluation and efficiency monitoring • To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment Essential Education • Excellent customer relation skills in order to provide flawless customer support • Proficient in Windows XP, Vista and Windows 7, Linux • Good working knowledge of all desktop applications and malware applications • Good knowledge of GPS/GSM technology • 2 years’ experience in the same or similar activity Essential experience and job requirements • Ability to multi-task in a fast-paced environment • Good interpersonal skills and organizational skills • Good phone and email etiquette • Willing to work on a flexible schedule