Foodics Pay Operations Manager - UAE

Location: UAE Experience: Minimum 8-10 years in Corporate and Transaction Banking Job Overview: We are seeking a highly skilled Project Manager to join a leading UAE bank, specializing in Global Transaction Banking (GTB) and Corporate Banking solutions. The ideal candidate will bring expertise in corporate digital channels, cash management, trade finance, and other GTB-related products especially API banking and Host to Host Integration with corporate ERP systems, focusing on driving innovative solutions in corporate banking channels, payments, and transaction banking. You will manage end-to-end project lifecycles and work closely with cross-functional teams to deliver transformative corporate banking solutions aligned with ISO 20022 standards and SWIFT protocols. Key Responsibilities: Project Leadership: Lead the planning, execution, and delivery of projects across corporate banking channels, including corporate mobile banking, corporate internet banking, and host-to-host integrations. Product Development & Management: Oversee product lifecycles for corporate cash management, trade finance, and digital corporate channels. Ensure product offerings meet current and future market demands and regulatory standards. Corporate Payments and Compliance: Drive projects in the corporate payments domain, ensuring compliance with ISO 20022 standards, SWIFT messaging protocols, and other relevant regulations. Stakeholder Engagement: Act as the primary point of contact for corporate clients, internal stakeholders, and third-party vendors, managing project communications and fostering client satisfaction. Technical Integration: Facilitate seamless integration of banking products with corporate clients' systems, focusing on host-to-host and corporate mobile banking solutions. Risk and Issue Management: Identify and mitigate project risks and issues, ensuring adherence to project timelines and budget constraints. Corporate Channels Strategy: Collaborate with product teams to shape the corporate digital channels strategy, focusing on enhanced user experience, security, and market competitiveness. Key Requirements: Experience: Proven background in managing corporate and transaction banking projects, with specific expertise in global transaction banking (GTB), corporate cash management, and trade finance. Technical Knowledge: Familiarity with SWIFT, ISO 20022, corporate payments, and host-to-host solutions. Corporate Banking Expertise: Strong understanding of corporate digital channels, including internet and mobile banking for corporate clients especially in host to host channels, direct ERP integration between corporates and banks, API banking. Experience with integrating banking systems with ERP's such as SAP, Oracle are desired. Stakeholder Management: Ability to engage and manage diverse stakeholders, including senior executives and corporate clients. Product Specialist Skills: Expertise in cash management, corporate payments, and digital channels, with a proactive approach to product innovation and development. Preferred Qualifications: Education: Bachelor's or Master’s degree in Finance, Business, Information Technology, or a related field. Certifications: Project Management Professional (PMP), Certified ScrumMaster (CSM), or relevant banking certifications. Skills: Exceptional problem-solving abilities, with strong organizational and communication skills tailored to a corporate banking environment. Why Join Us? This role offers the opportunity to lead and shape corporate banking solutions for one of the UAE’s leading banks. If you are passionate about driving digital transformation in corporate banking and have a strong background in GTB, corporate payments, and cash management, we would love to hear from you.

About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Job Description KEY RESPONSIBILITY -Prepare detailed financial models and feasibility studies for BTS proposals and assist in cost estimation, budgeting, and evaluation of investment returns (IRR, ROI etc.). -Prepare and evaluate commercial proposals, lease structures, and investment returns for BTS projects. Assess CAPEX and OPEX impacts; -oversee cost benchmarking and coordinate with finance and business teams to structure financially sustainable BTS and other development projects & deals -To support in the technical assessment and coordination of BTS projects. This includes assisting in site due diligence and coordinating with internal design, engineering, and project management teams to ensure the proposed developments are technically feasible and aligned with client requirements. -Assist in negotiations on contracts, including lease terms, project scope, and timelines, while collaborating with legal, finance, and project teams to ensure contracts and financial structures are aligned with business goals and project feasibility. -Ensure effective coordination and communication among various internal and external stakeholders involved in the project lifecycle. This includes working closely with design, project management, legal, finance, and business development teams to facilitate seamless information flow and timely decision-making. -To prepare project trackers, status reports, meeting minutes, and presentation materials to keep all stakeholders informed. Strong interpersonal and organizational skills are essential, as the role requires balancing multiple tasks while maintaining clarity and alignment across functions. -To support the business development and sales functions by contributing to the end-to-end process of client engagement and deal structuring. This includes assisting in the preparation of customized BTS proposals and presentations tailored to client requirements. -Assist in managing the PMO function, including the implementation of best practices, processes, and frameworks to support project management activities. -Ensure the implementation of the key project management duties including overseeing the portfolio of existing projects as well as new projects, alignment of the projects with business goals, tracking the progress of the projects, monitoring deadlines for tasks, reviewing documentation for project creation, analyzing financial data and creating reports for the management and stakeholders. TECHNICAL COMPETENCIES Knowledge of industrial / logistics / real estate development, funding, and financing. Conceptualization skills and in-depth knowledge of presenting the concepts in plans and proposals. Build, understand and evaluate complex financial models to determine the accuracy of projections and potential value of a project. Project management skills. Commercial awareness of local and international real estate market and development trends. General understanding of legal process. Knowledge of free zone operations, and related industries / customers located in the free zone. FUNCTIONAL RELATIONSHIPS To interact with the following departments: Business Development Sales Group Planning & Project Management Asset & Property Management NIP Sales & Customer Service Corporate Legal & Company Secretariat Finance Application Link: https://ehpv.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/19433?location=United+Arab+Emirates&locationId=300000000273649&locationLevel=country&mode=location

About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Required Criteria: Passed (10+2), Age: 21-40 yrs Good Communication Skills Minimum 3 years work experience in Camp Accommodations and good communications and interpersonal skills are a must. Good in Computer with the ability to make the reports

About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Job Description 1. Direct and develop the overall strategy of the lease and License function of the company and its alignment to the overall business strategies. And enhance the customer satisfaction with simplification of processes and rapid execution. 2. Perform as an approval authority in the lease and license transactions in order to ensure that they are processed in line with the relevant delegation of authority. And act on behalf of the Registrar of the Authority. 3. Maintains the financial performance of the business by continuously monitoring the resources allocation and achieving the approved budgeted targets. 4. Manages the effective achievement of departmental accountabilities through the achievement of its targets and objectives as per its alignment to the organization’s objectives; plans execution, reporting standards and lead/manage/execute the planning, development and implementation of overall plans and programs in accordance with the department strategy. 5. To mitigate company risk through due diligence, constant vigilant assessments, and audits of each Leasing & Licensing transactions. Ensures full governance and licensing compliance with the UAE Federal Law, company policy & procedure and industry standards. 6. Direct, motivate and develop the team to attain excellence in the performance of service delivery that impacts profitability to the organization. 7. Act as the top advisor/subject matter expert of the function in order to provide with solutions and recommendations for sound business decisions. 8. Handles the highest level (complexity) of cases and situations and ensures solution and settlement are achieved in the most possible achievement of a “win-win” situation. Application Link: https://ehpv.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/19330?location=United+Arab+Emirates&locationId=300000000273649&locationLevel=country&mode=location

Company Description Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities. Job Description The role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally, the role emphasizes building and maintaining strong customer relationships, ensuring personalized service, and contributing to the overall profitability and long-term sustainability of the bank’s portfolio 1.Client Relationship Management: Serve as the primary point of contact for commercial banking clients under the virtual relationship management. Provide prompt and efficient responses to customer inquiries via phone, email, and video calls. Ensure that all clients interaction is managed in line with agreed TAT/SLAs, including response and resolution times. Build and maintain strong long-term relationships with clients to understand their business needs and provide tailored solutions. Take ownership of customer issues and follow proactively through to ensure resolution. • Maintain clear and professional communication with clients. Effectively manage and escalate complex issues to senior management when necessary, ensuring that they are resolved promptly. Accurately document client interactions, issues, and resolutions in the CRM system. Work with other team members to ensure consistency in service delivery and share best practices. Manage service delivery expectation of customers to sustain positive NPS score and minimize NPS detractors in the managed portfolio. 2. Service Operation Management Ensure all client service requests are attended (financial & non- financial,) are completed within agreed service-level agreements (SLAs). Follow-up with supporting units to ensure proper follow-up on client’s service request (SR). Obtain customer information and reply to AML/STR alerts raised on assigned accounts within the assigned approved Turnaround time (TAT) Track and monitor requests to ensure accurate and efficient completion, troubleshooting issues as they arise. Act as a liaison between various departments (e.g., CCS Centres, Compliance, Risk, IT, Legal, Treasury, and Operations) to ensure client requests are addressed in line with FAB policies and regulatory requirements. Ensure that all service operations are conducted in compliance with banking regulations, internal policies, and risk management frameworks. Implement procedures to mitigate operational risks and ensure the integrity and confidentiality of client information. 3. Support Virtual Relationship Managers (VRMs) Work closely with (VRMs) to analyze client portfolios and identify potential sales opportunities. Implement strategies to retain and win back the customers leading to the enhancement of client retention rate. Identify opportunities to upsell or cross-sell bank products and services to clients. • Generate referrals by referring the client to other commercial banking sales channel for revenue generation product viz TWC, PL assist, FX, investment, Banca, and liabilities. Provide clients with information on banking products, services, and market trends. 4. Training and Development: Participate in training and development programs to stay current on banking products, services, policies, and procedures. Contribute to process improvements to enhance the client experience and operational efficiency. Mentor new team members by sharing best practices and providing guidance on handling complex customer interactions. Take the accountability for self-learning and professional development in addition to completion of all mandatory trainings. Qualifications: High school diploma or equivalent; bachelor’s degree in business administration, Finance, or a related field. Minimum of 2-3 years of experience in client service within the banking or financial services industry. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and manage time effectively in a fast-paced environment. High level of empathy, patience, and a customer-centric approach. Technical proficiency with digital communication tools and CRM Application Link: https://jobs.smartrecruiters.com/FirstAbuDhabiBank/744000075482825-support-officer-virtual-relationship-emiratized-role

Company Description FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.  Job Description The role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally, the role emphasizes building and maintaining strong customer relationships, ensuring personalized service, and contributing to the overall profitability and long-term sustainability of the bank’s portfolio Financials Manage portfolio of 400-500 customers comprising of customers primarily non borrowing customers Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations) Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio. Refer and upgrade customers to other units within the CMB segment (POS, MBBF, TWC and cash Management related products) Ensure penetration in the market through focus on New to Bank referrals from existing customers. Focus on activation and management of dormant/inactive customers. Maintain Daily Sales Reports on business performance for review. Customers Serve as the primary point of contact for clients, providing timely support and expert advice to address their banking needs. Engage with clients regularly to update them on new products, services, and market opportunities. Maintain consistent and proactive communication to anticipate client needs and address concerns. Collaborate with internal teams to implement changes based on feedback, showcasing a commitment to client satisfaction. Identify opportunities to introduce clients to relevant banking products that align with their financial goals, thereby adding value and enhancing customer loyalty. Actively contribute to initiatives aimed at improving NPS, including quality of service, turnaround times, and problem resolution. Maintain accurate records of client interactions, preferences, and feedback to support personalized engagement and targeted solutions. Compliance Ensuring the remediation of all KYC expired cases Ensure clients comply with the bank’s policies and procedures related to AML, sanctions, and other regulatory guidelines. Monitor ongoing transactions and flag any suspicious or unusual activity for further investigation. Collaborate with the Compliance and Risk departments to ensure adherence to evolving regulatory requirements. Conduct customer due diligence (CDD) and enhanced due diligence (EDD) based on client risk profiles. Regularly update and review KYC information for both new and existing clients, ensuring all information is accurate and up to date. Learning & Growth: Participate in the assigned People Development and Learning & Development programes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager To ensure participation in assigned training, Learning & Development programes. Awareness to competition offerings and offer suggestions to line manager to improve product/ processes. Propose and recommend decisions as per the approved authorization matrix. Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks Qualifications Minimum Qualification Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred Minimum Experience 3 years’ relevant experience in the Corporate, Commercial or Business Banking in similar positions of managing customer base in the identified target segment Application Link: https://jobs.smartrecruiters.com/FirstAbuDhabiBank/744000075498896-virtual-relationship-officer-emiratized-role