Project Manager - Corporate & Transaction Banking | Leading UAE Bank

Who Are We❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. The Job in a Nutshell ✨  As the Foodics Pay Operations Manager you will be responsible for leading the launch and daily operations of Foodics Pay in UAE, ensuring regulatory compliance, operational excellence and strong partner and merchant engagement throughout the payment service lifecycle. What You Will Do ❓ Lead the go-to-market (GTM) execution of Foodics Pay from pre-launch to full rollout. Coordinate with internal teams (Product, Legal, Compliance, Sales, Ops) and external stakeholders (central banks, partners) for a successful and compliant launch. Manage daily Pay operations including merchant onboarding, activation, transaction monitoring, issue resolution, and partner management. Collaborate with acquiring banks, payment partners, and hardware vendors for seamless end-to-end service delivery. Monitor KPIs and operational SLAs to ensure high performance and customer satisfaction. Act as the escalation point for payment-related issues and ensure timely resolution. Stay up to date with local payment regulations and ensure full legal and licensing compliance. Oversee terminal installation and replacements while minimizing disruption for merchants. Develop and implement on-site merchant training programs to enhance usage of Foodics Pay. Create and continuously improve standard operating procedures (SOPs) to drive operational excellence. Manage financial operations by addressing unsettled payments, failed transactions, BNPL invoices, and settlement issues. Maintain strong relationships with banking partners and internal teams to streamline financial workflows. Drive activation and retention efforts through onboarding calls, health checks, and outreach to underutilized terminals. Support reactivation strategies for churned merchants using data-driven approaches. Collaborate with Product, Sales, and Marketing teams to enhance offerings based on market feedback and operational needs. Track and report performance metrics to continuously optimize processes and team output. What Are We Looking For ❓ Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field. 5+ years of experience in operations, product rollout, or partnership management in fintech, payments, or banking. Hands-on expertise with payment terminals, merchant acquiring, and transaction processing. Experience working with acquirers, PSPs, or banking/payment infrastructure providers. Strong understanding of local payment regulations in the UAE. Proven project management and execution skills with a bias for action. Comfortable operating in a fast-paced, cross-functional environment. Demonstrated ability to improve SOPs, SLAs, and operational workflows for enhanced efficiency. Excellent problem-solving abilities and stakeholder communication. Fluent in English and Arabic. Proficiency in CRM and operations management tools. Who Will Excel ❓ Candidates with prior experience in fintech, SaaS, or payment solutions industries. Professionals who have successfully implemented operational improvements and enhanced service-level agreements. Leaders experienced in collaborating with diverse stakeholders, including banking partners and cross-functional teams. Individuals with certifications in operations management or financial processes. Professionals who thrive in dynamic, high-paced environments and excel in proactive problem-solving. Those who are passionate about delivering exceptional customer experiences and scaling operational capabilities. What We Offer You❗ We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

About Emirates NBD: Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. Board Secretary Assistant Manager shall assist in managing the provision of comprehensive administrative and secretarial support including planning meetings, distributing meeting materials, building agendas, preparing power point presentations and reports, and ensuring the organization remains in compliance with Central Bank regulations and federal laws. On a day-to-day basis you will be responsible for: Prepare presentations and reports, consolidating the information received from different stakeholders and members of senior leadership. Ensure to follow Corporate Governance framework to ensure compliance with laws, regulations, SCA Governance rules and ensure producing the annual corporate governance report on a timely basis Assist in preparing annual board calendar and provisional calendars in accordance with the Company’s Articles of Association and applicable regulations. Ensure that the scheduling of the board meetings is undertaken in alignment with the stated priorities with an aim to manage the available time in an efficient manner Articulate agendas, briefing materials and prepare presentations and dashboards as needed to provide administrative support to the Board members prior to the meetings. Maintain records to preserve an up-to-date database for any internal/external customers. Ensure maintenance of physical security as well as confidentiality and safety of critical documents. Keep abreast with any governmental/official protocols/procedures associated with receiving distinguished guests, special and VIP to ensure completion of necessary preparations and arrangements prior to their arrival. To be successful in this role, you will need the following skills and experience: University degree Proficient in Microsoft Word, PowerPoint and Excel. Fluent in English and Arabic, verbal and written communication. Having knowledge of UAE Authorities Rules and Regulations pertaining to public joint stock companies and Banks. Minimum 5 years’ experience in managing secretarial and administrative functions of public joint stock company boards. Possess basic knowledge of corporate governance concept such as managing conflicts of interest and related parties’ transactions

About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Job Description KEY RESPONSIBILITY -Prepare detailed financial models and feasibility studies for BTS proposals and assist in cost estimation, budgeting, and evaluation of investment returns (IRR, ROI etc.). -Prepare and evaluate commercial proposals, lease structures, and investment returns for BTS projects. Assess CAPEX and OPEX impacts; -oversee cost benchmarking and coordinate with finance and business teams to structure financially sustainable BTS and other development projects & deals -To support in the technical assessment and coordination of BTS projects. This includes assisting in site due diligence and coordinating with internal design, engineering, and project management teams to ensure the proposed developments are technically feasible and aligned with client requirements. -Assist in negotiations on contracts, including lease terms, project scope, and timelines, while collaborating with legal, finance, and project teams to ensure contracts and financial structures are aligned with business goals and project feasibility. -Ensure effective coordination and communication among various internal and external stakeholders involved in the project lifecycle. This includes working closely with design, project management, legal, finance, and business development teams to facilitate seamless information flow and timely decision-making. -To prepare project trackers, status reports, meeting minutes, and presentation materials to keep all stakeholders informed. Strong interpersonal and organizational skills are essential, as the role requires balancing multiple tasks while maintaining clarity and alignment across functions. -To support the business development and sales functions by contributing to the end-to-end process of client engagement and deal structuring. This includes assisting in the preparation of customized BTS proposals and presentations tailored to client requirements. -Assist in managing the PMO function, including the implementation of best practices, processes, and frameworks to support project management activities. -Ensure the implementation of the key project management duties including overseeing the portfolio of existing projects as well as new projects, alignment of the projects with business goals, tracking the progress of the projects, monitoring deadlines for tasks, reviewing documentation for project creation, analyzing financial data and creating reports for the management and stakeholders. TECHNICAL COMPETENCIES Knowledge of industrial / logistics / real estate development, funding, and financing. Conceptualization skills and in-depth knowledge of presenting the concepts in plans and proposals. Build, understand and evaluate complex financial models to determine the accuracy of projections and potential value of a project. Project management skills. Commercial awareness of local and international real estate market and development trends. General understanding of legal process. Knowledge of free zone operations, and related industries / customers located in the free zone. FUNCTIONAL RELATIONSHIPS To interact with the following departments: Business Development Sales Group Planning & Project Management Asset & Property Management NIP Sales & Customer Service Corporate Legal & Company Secretariat Finance Application Link: https://ehpv.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/19433?location=United+Arab+Emirates&locationId=300000000273649&locationLevel=country&mode=location

Job Description To source business from the potential customer through Tele calling from the preferred segment for the bank in order to achieve business targets Key Responsibilities To sells retail products through Tele callings to the specified target segment and achieve or exceed monthly target. To ensures that all the necessary bank charges /terms and conditions are clearly communicated to all customers. Identify potential customers through databases and convince them about the benefits of the banks specified product; follow up leads and telephone/personnel contacts and cold calls. To source applications from the segments as per targets set for the period, complete with all necessary documents. To adhere to the administrative requirements of Check list, Daily sales reports on daily basis. To maintain effective business relationship with clients to enhance the customers service image of the bank. To ensure all the documents provided by the customers are duly checked and forwarded for further action/process as well as Account Opening for Telesales Customers. To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shari’ah principles. To prepare regular Sales reports and obtain & provide market, customer and competitor information and feedback to management to facilitate decision making. To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products. To ensure high level of portfolio credit quality is maintained across the sales activities To Enlist new company and work to add it to Target Market List in DIB Competencies/Skills High School and above Minimum 0-1 years’ experience in Sales/Tele Sales Function preferably in reputed banks & Financial institution

Job Purpose To conduct Operational risk assessment of the Bank’s departments in line with the Risk Management Framework. Review the bank’s new product programs, policies, procedures, cycles re-engineering, and any amendments thereof to ensure efficiency and effectiveness of processes and controls. Key Responsibilities Perform periodic Risk Assessment of all departments of the Bank in line with the Board approved Risk Management Framework Develop and implement the Risk Assessments quality review plan of all departments of the Bank Review drafted; new product programs, policies, procedures, proposed memos. Highlight gaps in controls & inefficiency in process flows. Represent Risk Management in the committees formed for launching new products, process cycle re-engineering, new policies and procedures development, and any subsequent amendments thereof. Share proposals and concerns as well as suggestions to mitigate the identified risks. Liaise with Stakeholders to discuss inherent risks in the process, areas of concerns, assess overall residual risks of unresolved concerns and recommend enhancements. Review final documents stated above, highlight unresolved concerns, discuss with stakeholders and assess overall residual risks of unresolved concerns. Follow up with the concerned departments for the revision of the policies & procedures in order to present changes for stakeholders’ review and document changes through the Policies and Procedures department Ensure adherence of all documentation and activities as per the Bank’s SOPs, SLAs and regulatory & audit requirements Competencies/Skills Minimum Bachelor’s degree in Economics / Accounting / Risk Management / Business Administration, Marketing, Banking, and similar subjects. Certifications in Risk Management, Process / System Audit, Marketing is preferred At least 4-6 years of banking experience with relevant knowledge of Banking Operations & Products. Former experience in Risk Management / Process Audit / Products development is preferred

Job Purpose To ensure collection activities are implemented on the assigned portfolio such that it results in the maximization of recoveries, reduction of delinquency rate and NPL Key responsibilities Achieve assigned target with regards to collections by ensuring timely follow up on overdue as per the Collections policy and to ensure that NPL portfolio is minimized. Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy. Ensure that daily and monthly number of calls are met for the assigned portfolio. Ensure representation of necessary instruments such and DDAs, SIOs and Cheques etc. in order to recover the overdue for the assigned portfolio. Send dunning / warning legally approved letters, emails and SMS to delinquent customers as per the collection policy for the assigned portfolio. Ensure that the team coordinates with all branches/other departments to obtain and update customer’s telephone numbers and addresses in order to the call the delinquent customers. Ensure proper documentation of assigned portfolio related activities and updates into Collection System. Identification of Skip status and report the same to the supervisor. Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses. Be alert to early warning signals and report them to direct Supervisor immediately for further action. Ensure strict compliance with DIB policies and procedures and CB UAE regulations. Competencies/Skills University Degree or equivalent At least 1-2 years Experience in similar field