Customer Service Roles

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing At Chalhoub, we're driven by digital! As a Site Merchandising Associate you will be responsible for ensuring offerings and promotions are timely listed online in alignment with stores. You will also be responsible for analysing online purchasing data, competitor comparisons, and translate them into reports to update management. Product management You will manage, create, and remove categories and collections on the website Manage product recommendation and personalization tools Ensure consistency of product SKUs and labels with ERP system Liaise with the supply chain team for new launches (in line with all stores) Manage the launch of products, including content request from brands and stock request from purchasing team Ensure all promotions are active online (including discount promotions, GWP and PWP by country) Merchandising on site Utilize sales and customer analytics to decide how products should be displayed online to maximize sales Guarantee optimum brand presentation on homepages, landing pages and product description Maintain product assortment by best sellers, unsung heroes and new launches to optimize sales Filters and main menu navigation update Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers Optimizing product pages including product imagery, monitoring reviews, cross-sells/upsell and product page special offer banners Optimize the catalogue to increase conversion rates Stock management Monitor stock levels to avoid out of stock issues during peak season Forecast and create stock replenishment for the purchasing team to action Analyze and manage the stock levels to reach sell-through ratio KPIs Coordination Own the merchandising calendar - planning with marketing, content, social, email and seek to constantly optimize Work with supply chain to ensure products used in marketing/CRM campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals Communicate brand updates and website changes with the team Reporting Analyze and report on best sellers by week, month, country, categories and brands Support in the creation of monthly reports to update brands on key KPIs and site performance Support with ongoing analysis of website performance, traffic, conversion and other KPIs across regions and countries Monitor Google Analytics on a daily basis to create actionable recommendations What you'll need to succeed Must have strong online merchandising experience - approximately 1-2 years Experience with a fashion/beauty eCommerce business Strong knowledge and experience of Google Analytics Commercial awareness to drive conversion rates onsite Self starter and a quick learner Experience with SFCC is preferred What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We invite all applicants to apply It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Why TruDoc At TruDoc, you won’t just advance your career - you’ll be part of a mission to revolutionize how healthcare is delivered. As a leading digital health and telemedicine platform, TruDoc empowers patients across the UAE and beyond with comprehensive, tech-enabled care. From remote consultations and chronic care management to our flagship Concierge program, we’re at the forefront of innovative healthcare solutions that truly make a difference.   Job Overview We are hiring a Service Utilization & Patient Engagement Officer to drive patient engagement initiatives that directly impact service utilization across our growing footprint. This is a mid-level role designed for candidates who can think both strategically and operationally combining data insights with patient engagement strategies to increase service usage, primarily for our Concierge offering.   About the Role The officer will lead and execute cross-functional campaigns aimed at improving patient engagement and repeat utilization. Working closely with marketing, commercial, and operations teams, this role will identify low-engagement cohorts and tailor programs to boost service interaction. A strong command of data tools like Excel and Power BI is critical, as is the ability to coordinate seamlessly across teams. The primary KPI for this role will be to increase service utilization from 1% to 3%.   Key Responsibilities Design and implement patient engagement strategies across multiple channels (educational drives, onsite events, reminders, etc.) Collaborate with marketing, operations, and commercial teams to ensure integrated execution of campaigns Use tools like Excel and Power BI to track utilization metrics, identify trends, and propose data-backed engagement interventions Segment patients by utilization behavior and design tailored programs for under-engaged cohorts Drive continuous improvement of patient touchpoints and retention efforts Report campaign performance and patient feedback to leadership on a regular basis   Requirements Who We’re Looking For Candidates passionate about improving patient experience and healthcare delivery Individuals who thrive in a cross-functional, fast-paced, and mission-driven environment Someone with strong analytical skills who enjoys turning data into actionable insights A team player with great communication and project management abilities   What You’ll Bring Bachelor’s degree in marketing, healthcare management, business analytics, or related field Minimum 2 years of experience in data-driven or consumer-facing sectors (e.g. healthcare, telecom, e-commerce, health tech) Proficiency in Excel and/or Power BI for performance tracking and reporting Experience in campaign management or healthcare marketing is an advantage Comfort working with both data and people viz., able to interpret trends and align execution accordingly Benefits What We Offer: Competitive Compensation: A salary and benefits package that rewards your expertise and contributions. Career Growth: Opportunities to learn new skills and advance your career in a fast-paced, dynamic environment. Supportive Environment: Work alongside industry veterans in a collaborative setting that values your input. Meaningful Work: The satisfaction of knowing your work makes a positive impact on patients’ lives every day. Ready to Join Us? If you’re excited about this opportunity and meet the qualifications, we want to hear from you. Apply today to be part of TruDoc 24x7 and help us shape the future of healthcare.

Languages: Hindi Native, English, any Additional Indian language will get priority Key Responsibilities Respond to customer queries promptly through live chat, WhatsApp, and other messaging platforms. Provide accurate information about products, services, and policies. Troubleshoot and resolve customer issues efficiently. Maintain detailed records of conversations and customer interactions. Skills & Qualifications Ability to multitask and handle high volumes of chat interactions. Prior experience in chat support, customer service, or helpdesk roles is an advantage. Quick learner with strong problem-solving abilities.

Job Summary The cashier is responsible for managing all payment transactions related to vehicle servicing, parts sales, and showroom purchases in a professional and efficient manner. The cashier ensures accurate billing, customer satisfaction, and strict compliance with financial procedures. Area of Responsibility - Brief Description of Activities Customer Payment Processing Receive and process payments for vehicle servicing, parts, accessories, and sales. Accept cash, credit/debit cards, and other approved modes of payment. Issue invoices, receipts, and change accurately to customers. Billing & Invoice Verification Coordinate with service advisors and parts sales staff to confirm job orders and part prices before billing. Ensure all service orders and parts sales are billed correctly. Apply discounts, warranties, or promotional offers as per policy. Cash Handling & Reconciliation Maintain and reconcile daily cash float. Balance cash drawer at the start and end of each shift. Prepare daily transaction reports and submit deposits to the accounts department. Customer Service Provide courteous and efficient service at the payment counter. Address basic inquiries related to bills, payments, and refunds. Escalate any disputes or discrepancies to the appropriate team. Coordination & Compliance Coordinate with accounts, service, and parts departments for billing clarifications. Ensure all transactions comply with internal control policies. Support the audit process by providing necessary transaction records. Customer Payment Processing Issue gate pass for work completed and vehicle invoiced, or vehicle approved to release by service manager. Cash Handling & Reconciliation Custodian for petty cash, ensure cash desk cleared daily. Coordination & Compliance Request for invoice cancellation with proper justification if requested, follow up accounts receivable to ensure payment is done on time. Job Requirements To be a successful cashier, you should have strong attention to detail, excellent customer service skills, and the ability to manage billing and payment processes accurately in a fast-paced environment. Qualifications & Certifications & Experience (Mandatory & Preferred) High school diploma or a certificate in accounting, business, or a related field (preferred). 1u20133 years of experience as a cashier, preferably within the automotive industry. Familiarity with vehicle service and parts billing processes is an added advantage. Skills & Competencies (Technical, Behavioral, and Soft) Technical Skills Proficiency in Point of Sale (POS) systems and billing software (e.g., Dealer Management Systems). Basic accounting and cash handling skills, including daily reconciliation. Strong Microsoft Office skills (especially Excel and Word). Accurate data entry and attention to numerical detail. Effective verbal communication and customer handling. Behavioral Skills & Competencies Customer focus u2013 responds professionally and promptly to customer needs and concerns. Accountability & ownership u2013 meets deadlines and takes responsibility for accurate work. Agility & adaptability u2013 embraces changes in work processes or environments. Collaboration & influence u2013 works effectively within teams and maintains clear communication. Result orientation u2013 strives to complete tasks efficiently with high accuracy. Benefits In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE. Kaizen is seeking a highly motivated and experienced Experience Manager to join our team. At Kaizen, we are committed to creating vibrant and sustainable communities that provide exceptional living experiences to our residents. Responsibilities Community management, including financial management, maintenance, and customer experience. Ensure compliance with all relevant laws, regulations, and owners association bylaws. Ensure service providers compliance with company SLAs and KPIs. Develop and implement strategies to grow and optimize the buildings under management. Collaborate with cross-functional teams to enhance service delivery and customer satisfaction. Drive initiatives related to sustainability, environmental stewardship, and technology integration. Establish and maintain relationships with key stakeholders, including property owners, vendors, and authorities. Regularly assess the performance and efficiency of building operations. Prepare and present reports to senior management and clients. Stay informed about industry trends, best practices, and legal developments. Requirements Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred). Minimum of 5 years of experience in owners association management. certification in property management or owners association management (e.g., CMCA, M100, PCAM). Strong knowledge of local laws and regulations related to owners' associations. Exceptional communication and interpersonal abilities. Proficiency in financial management and reporting. Commitment to sustainability and environmental stewardship. Technologically sawy with experience in property management software. Benefits Training & Development Health Care Plan Performance Incentive

Key Responsibilities: • Make outbound calls to potential customers from provided leads • Promote and sell products/services over the phone • Understand customer needs and provide suitable solutions • Follow up on leads and maintain consistent communication • Maintain records of calls and sales using CRM tools • Meet daily, weekly, and monthly sales targets Requirements: • Excellent verbal communication skills in [language(s)] • Strong persuasion and negotiation skills • Basic computer knowledge and ability to work with CRM tools • Self-motivated, energetic, and goal-oriented • Prior telesales or customer service experience is a plus. Package: • Attractive incentives on top of fixed salary • Friendly and supportive work environment • Career growth opportunities and training