Ajman Management & Support Job Listings

Workable

Experience Manager

KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE. Kaizen is seeking a highly motivated and experienced Experience Manager to join our team. At Kaizen, we are committed to creating vibrant and sustainable communities that provide exceptional living experiences to our residents. Responsibilities Community management, including financial management, maintenance, and customer experience. Ensure compliance with all relevant laws, regulations, and owners association bylaws. Ensure service providers compliance with company SLAs and KPIs. Develop and implement strategies to grow and optimize the buildings under management. Collaborate with cross-functional teams to enhance service delivery and customer satisfaction. Drive initiatives related to sustainability, environmental stewardship, and technology integration. Establish and maintain relationships with key stakeholders, including property owners, vendors, and authorities. Regularly assess the performance and efficiency of building operations. Prepare and present reports to senior management and clients. Stay informed about industry trends, best practices, and legal developments. Requirements Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred). Minimum of 5 years of experience in owners association management. certification in property management or owners association management (e.g., CMCA, M100, PCAM). Strong knowledge of local laws and regulations related to owners' associations. Exceptional communication and interpersonal abilities. Proficiency in financial management and reporting. Commitment to sustainability and environmental stewardship. Technologically sawy with experience in property management software. Benefits Training & Development Health Care Plan Performance Incentive

Dubai - United Arab Emirates

Negotiable Salary

Service Utilisation & Engagement Manager63369875849730111

Workable

Service Utilisation & Engagement Manager

Why TruDoc At TruDoc, you won’t just advance your career - you’ll be part of a mission to revolutionize how healthcare is delivered. As a leading digital health and telemedicine platform, TruDoc empowers patients across the UAE and beyond with comprehensive, tech-enabled care. From remote consultations and chronic care management to our flagship Concierge program, we’re at the forefront of innovative healthcare solutions that truly make a difference. Job Overview We are hiring a Service Utilization & Patient Engagement Officer to drive patient engagement initiatives that directly impact service utilization across our growing footprint. This is a mid-level role designed for candidates who can think both strategically and operationally combining data insights with patient engagement strategies to increase service usage, primarily for our Concierge offering. About the Role The officer will lead and execute cross-functional campaigns aimed at improving patient engagement and repeat utilization. Working closely with marketing, commercial, and operations teams, this role will identify low-engagement cohorts and tailor programs to boost service interaction. A strong command of data tools like Excel and Power BI is critical, as is the ability to coordinate seamlessly across teams. The primary KPI for this role will be to increase service utilization from 1% to 3%. Key Responsibilities Design and implement patient engagement strategies across multiple channels (educational drives, onsite events, reminders, etc.) Collaborate with marketing, operations, and commercial teams to ensure integrated execution of campaigns Use tools like Excel and Power BI to track utilization metrics, identify trends, and propose data-backed engagement interventions Segment patients by utilization behavior and design tailored programs for under-engaged cohorts Drive continuous improvement of patient touchpoints and retention efforts Report campaign performance and patient feedback to leadership on a regular basis Requirements Who We’re Looking For Candidates passionate about improving patient experience and healthcare delivery Individuals who thrive in a cross-functional, fast-paced, and mission-driven environment Someone with strong analytical skills who enjoys turning data into actionable insights A team player with great communication and project management abilities What You’ll Bring Bachelor’s degree in marketing, healthcare management, business analytics, or related field Minimum 2 years of experience in data-driven or consumer-facing sectors (e.g. healthcare, telecom, e-commerce, health tech) Proficiency in Excel and/or Power BI for performance tracking and reporting Experience in campaign management or healthcare marketing is an advantage Comfort working with both data and people viz., able to interpret trends and align execution accordingly Benefits What We Offer: Competitive Compensation: A salary and benefits package that rewards your expertise and contributions. Career Growth: Opportunities to learn new skills and advance your career in a fast-paced, dynamic environment. Supportive Environment: Work alongside industry veterans in a collaborative setting that values your input. Meaningful Work: The satisfaction of knowing your work makes a positive impact on patients’ lives every day. Ready to Join Us? If you’re excited about this opportunity and meet the qualifications, we want to hear from you. Apply today to be part of TruDoc 24x7 and help us shape the future of healthcare.

Dubai - United Arab Emirates

Negotiable Salary

Site Merchandising Associate63678252380801112

UniTalent

Site Merchandising Associate

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing At Chalhoub, we're driven by digital! As a Site Merchandising Associate you will be responsible for ensuring offerings and promotions are timely listed online in alignment with stores. You will also be responsible for analysing online purchasing data, competitor comparisons, and translate them into reports to update management. Product management You will manage, create, and remove categories and collections on the website Manage product recommendation and personalization tools Ensure consistency of product SKUs and labels with ERP system Liaise with the supply chain team for new launches (in line with all stores) Manage the launch of products, including content request from brands and stock request from purchasing team Ensure all promotions are active online (including discount promotions, GWP and PWP by country) Merchandising on site Utilize sales and customer analytics to decide how products should be displayed online to maximize sales Guarantee optimum brand presentation on homepages, landing pages and product description Maintain product assortment by best sellers, unsung heroes and new launches to optimize sales Filters and main menu navigation update Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers Optimizing product pages including product imagery, monitoring reviews, cross-sells/upsell and product page special offer banners Optimize the catalogue to increase conversion rates Stock management Monitor stock levels to avoid out of stock issues during peak season Forecast and create stock replenishment for the purchasing team to action Analyze and manage the stock levels to reach sell-through ratio KPIs Coordination Own the merchandising calendar - planning with marketing, content, social, email and seek to constantly optimize Work with supply chain to ensure products used in marketing/CRM campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals Communicate brand updates and website changes with the team Reporting Analyze and report on best sellers by week, month, country, categories and brands Support in the creation of monthly reports to update brands on key KPIs and site performance Support with ongoing analysis of website performance, traffic, conversion and other KPIs across regions and countries Monitor Google Analytics on a daily basis to create actionable recommendations What you'll need to succeed Must have strong online merchandising experience - approximately 1-2 years Experience with a fashion/beauty eCommerce business Strong knowledge and experience of Google Analytics Commercial awareness to drive conversion rates onsite Self starter and a quick learner Experience with SFCC is preferred What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We invite all applicants to apply It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Dubai

Negotiable Salary

Customer Success Manager63360037848834113

Workable

Customer Success Manager

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration. Role and responsibilities Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes Build effective curated customer experiences with the ZeroFox platform and larger operating environment Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations Deliver web-based training to user groups to support organizational adoption Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes Serve as a frontline technical resource for “best practice” and informal customer questions Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers Maintain current functional and technical knowledge of ZeroFox service options Help to document best practices in developing and using ZeroFox solutions Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth Requirements Experience in a related function, typically obtained in 3+ years Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies Successful management of customer support engagements to completion with high levels of customer satisfaction Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems Exceptional verbal and written organizational, presentation, and communication skills Customer service orientation and belief in teamwork, collaboration, adaptability and initiative Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment Competitiveness & competitive awareness Proficiency in explaining strengths & vulnerabilities Willingness to travel as required based on customer and business need Desired qualifications and skills Knowledge of data analytics, dashboards, and reporting Written and spoken fluency in English and Arabic languages Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background Certifications: CISSP, CISA, Security+ Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good Past experience working in customer success, technical support, configuration and / or training capacity Benefits Competitive compensation Community-driven culture with employee events Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture About us ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today. Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Dubai - United Arab Emirates

Negotiable Salary

Solutions Architect - Customer63426282513155114

Emirates

Solutions Architect - Customer

Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Solution Architect - Customer. Join the Architecture team and propel global aviation technology into the future! As architects, we bridge ambitious business goals with purposeful technological solutions, working closely with business units to inspire and implement fit-for-purpose solutions. Our team handles projects ranging from incremental improvements to strategic overhauls across diverse global operations. We utilize modern technology stacks such as ReactJS, NodeJS, Java Microservices, Self-Service Integrations, and Open APIs, all underpinned by best practices in DevSecOps, Cloud, and modern engineering. If you're passionate about transforming technology, we invite you to apply and to make a significant impact on the future of aviation at the Emirates Group. In this role you will: Develop optimal, fit-for-purpose, and aligned IT architecture solutions that meet customer requirements. Ensure architecture is robust, appropriate, and high-quality, conforming to corporate IT standards and roadmaps. Take accountability for the end-to-end architecture, including architecture and technology decisions. Develop Enterprise Architecture standards and guidelines in the information, application, and technology domains. Work closely with the Manager Enterprise Architecture and other peer architects in the development of technology advancements and the adaptation of new technologies and patterns. Continuously monitor industry trends, identify and evaluate relevant technologies and tools, and showcase business value by executing Proof of Concepts—engaging relevant IT teams. Establish policy, guidelines, and strategy for selecting system components and their designs. Assess solution designs to ensure they effectively use architectural patterns and adhere to the guidelines. Promote the reuse of solutions, platforms, and services. Contribute to the enterprise architecture repository. Guide, mentor, and motivate the development team members in adopting good engineering practices, tools, and techniques throughout the development process. In addition, advise and support team members in overcoming technical challenges by providing expert consultancy and coaching. Conduct architecture reviews of vendor products as part of the selection process and other critical production applications with Software Engineering development teams. Provide architecture recommendations for the short- and long-term improvement of applications. Develop logical infrastructure solutions in alignment with the technology standards. Work closely with infrastructure teams to ensure that the physical infrastructure designed meets project requirements. Work together, oversee, and govern the development to ensure the development team's design and implementation align with the proposed architecture definition. Work closely with the quality engineering team to ensure that the final solution meets the agreed non-functional requirements. Collaborate closely with Manager Enterprise Architects to ensure alignment of information, application, and technology architecture to the overall architecture principles, framework, and guidelines. Own, manage, and maintain the architecture roadmap and runways of small to medium-sized initiatives, products, environments, and/or platforms. Act as a product owner and be accountable for proactively identifying, prioritizing, and overseeing the development of technical enablers, technical debts, quality improvements, and application modernization activities. Drive architecture decisions and be accountable for their implications regarding solution costs, delivery schedules, application complexity, technical debt, and overall solution performance. Qualification To be considered for this role, you must meet the below requirements: Degree or Honours (12+3 or equivalent). Bachelor's degree in Computer Science, Engineering, or an equivalent IT-related discipline and 8+ years of experience in Information Technology. 5+ years of experience in designing and developing large-scale, complex, distributed, mission-critical applications in heterogeneous environments. Hands-on experience in detailed business system architecture and design. Technical leadership across groups of technical architects and senior developers. Ability to influence delivery plans based on architecture and skills constraints. In-depth understanding of one or more technologies such as Java, ERP, Cloud, open source frameworks, low code platforms, Big Data, BI, data warehouses, observability, automation, network and infrastructure, mobile & frontend technologies, AI/ML, container management platforms, database, integration, digital workplace, DevOps, IoT, Blockchain, Web 3.0, contact centre, mainframe, service management platforms, messaging, cyber security, etc. Understanding of Architecture Methods, Principles, and Patterns (OOAD, GoF, SOA, etc.). Understanding of architecture and design artefacts (Archimate, C4, UML models, etc.). Understanding of agile software development methodologies such as SCRUM and Scaled Agile. Understanding of Open Source Frameworks (Apache, Spring, etc.). Understanding of cross-cutting architecture capabilities (Rules, Workflow, Security, etc.). Understanding of the big picture view, non-functional requirements, and other practices such as observability and automation. Understanding of architecture styles such as microservices, event-driven architecture, and cloud-native applications. Understanding of the well-architected framework for cloud deployments. Preferably, good understanding and experience in the airline domain. Solutions Architect – Infrastructure: Proficiency in developing and recommending infrastructure improvements and enhancements, with expertise in Disaster Recovery / Auto failovers, IT Service Continuity, and resiliency planning for essential systems and applications. Familiarity with implementing infrastructure solutions both on-premises (like VMWare vSphere/ESXi, VMWare Aria Automation, VMWare NSX-T, Hyper-V, Xen) and in public Clouds (Amazon / Microsoft) in diverse deployments. Collaboration with internal teams and vendors is expected. Good understanding of Infrastructure Observability / Monitoring. Knowledge of licensing models and compliance for Databases and Operating Systems across major vendors such as Oracle, Microsoft, and Couchbase in hybrid cloud environments. Experience designing secure architectural solutions for PaaS, IaaS, and SaaS. Familiarity with security best practices for both on-premises and cloud environments is a plus. Basic experience in network architecture and implementation, covering aspects like routers, switches, load balancers, and public cloud networking. Familiarity with storage and backup architectures, including cloud storage, object storage, block storage, and backup solutions. Solutions Architect – DevSecOps & Containers: Expertise in architecting and implementing Linux / Windows container (OCI) based solutions, encompassing container repositories and optimized base images in large-scale enterprise settings. Experience architecting and implementing CRI-O-based Kubernetes platforms across multi-cloud environments, with proficiency in multi-cloud platforms such as EKS / AKS / GKE. Skilled in devising and implementing automated deployment solutions, quota management, and billing within container management platforms. Proficiency in architecting and rolling out observability/monitoring tools for application containers and their management platforms. Expertise in ensuring the security of containers and their management platforms, including Service Mesh implementations. Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers. Application Link: https://www.emiratesgroupcareers.com/search-and-apply/19204

Emirates Group Headquarters

Negotiable Salary

Emirates

Customer Service Roles

Job Purpose The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle. If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre. I. Customer-facing Roles: Airport Services Agent (EK/dnata) & Marhaba Services Agent As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish. Our Marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey. II. Back-office Role: Contact Centre Agent As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey. Qualification To be considered for Customer Service roles, you must meet the following requirements: Fluency in both spoken and written English Fluency in any other language is a plus A levels/High School certificate Excellent interpersonal and customer service skills Willing to work in a shift environment PC based skills to operate Windows package (Microsoft Word/Excel/E-mail) Willing to wear uniform (Front-line customer facing roles) Job specific requirements for back-office roles: Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese. Customer and sales focus to provide excellent service and close any sales opportunity. The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role. Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards. Salary & benefits Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com Application Link: https://www.emiratesgroupcareers.com/search-and-apply/129

Emirates Group Headquarters

Negotiable Salary