Housekeeping Attendant

Job description Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel. Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly. Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced. Ensure that all VIP gifts are replenished daily. Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required. Dispose of all rubbish and dirty linen correctly. Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately. Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary. Follow key signing procedures and take responsibility for assigned keys. Hand in all lost property to Director of Housekeeping or Manager in charge immediately and follow hotel policies and procedures. Assist in stocktaking as required. Qualifications Proven experience as a housekeeping attendant in 4-5 star hotel environment. One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel. Enter and locate work related information using computers and/or point of sale systems. Possess a gracious, friendly, and fun demeanor. Ability to multitask, work in a fast-paced environment and have a high level attention to detail. Strong verbal and written communication skills in English. Maintain positive and productive working relationships with other employees and departments. Ability to work independently and to partner with others to promote an environment of teamwork.