Engineer II - IT Service Delivery

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. As an IT Engineer - Service Delivery, you will work closely with employees to ensure smooth operations and maintain high uptime and availability. Reporting to the IT Manager, you will collaborate with the team to resolve support requests within defined SLAs, delivering Level 2 support to users. In this role, you will: Provide L2 onsite/remote support (Windows/Mac/Linux) across all sites in the UAE. Handle tickets on the service desk and ensure their resolution within the defined SLA. Provide technical support across the company (this may be in person or over Zoom/Google Meet). Serve as the site administrator for a critical location in the UAE, acting as the primary point of contact for all first-level support and coordination. Diagnose and resolve technical issues related to Bayut and dubizzle employees. Set up and configure new laptops and desktops. Ensure security patches and upgrades are applied to endpoints. Build and maintain an inventory log of all IT assets. Ensure licensing for all software purchased is recorded and maintained. Administer, monitor, and maintain endpoints using ManageEngine ServiceDesk Plus. Manage onboarding and offboarding processes, including coordinating with HR for account revocation, asset retrieval, and related tasks. Perform periodic system health checks for endpoints and infrastructure to ensure optimal performance. Configure and maintain networks and infrastructure services across all sites. Perform basic administrative support duties, as required, to meet specific operational objectives. Requirements Degree in IT, Computer Science or relevant field. Any one of the certifications, like MCSE, MCSA, RHCE, CCNA, CEH, or OSCP is preferred. 3+ years of experience in IT support. Experience in Active Directory user provisioning and migrations. Experience providing support for Apple products (Mac, iPhone and iPad). Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, ServiceNow). Experience in ManageEngine products such as Desktop Central, Service Desk, etc. Experience deploying enterprise antivirus solutions such Sophos or SentinelOne. Experience configuring Cisco, Fortinet switches and firewalls Experience managing enterprise WiFi systems such as Aruba, Meraki, Fortinet. Should have single-handedly deployed a 200+ size network using Cisco/Juniper/Fortinet technologies. Advanced knowledge of networking concepts. Advanced knowledge of desktop and server Operating Systems. A fair understanding of Linux and Mac operating systems Advanced knowledge of networking concepts. Advanced knowledge of desktop and server Operating Systems. A fair understanding of Linux and Mac operating systems Troubleshooting skills in Windows/Mac/Linux(Ubuntu). Demonstrated skills in configuring/managing any enterprise-level routers/firewalls like Cisco. Fortinet. PBX/VOIP configuration and troubleshooting skills. Cisco Meraki administration skills. Office 365 provisioning and administration skills. Administer and maintain Wireless access points, VPN and company-issued mobile devices. Friendly attitude, with the ability to interact with several different personalities and levels of management. Strong written and verbal communication, organisational, and problem-solving skills. Excellent communication and interpersonal skills. Benefits A fast paced, high performing team. Multicultural environment with over 60 different nationalities Competitive Tax-free Salary Comprehensive Health Insurance Annual Air Ticket Allowance Employee discounts at multiple vendors across the emirates Rewards & Recognitions Learning & Development Bayut & dubizzle is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #UAEBayut