Customer Service Representative / Call Center Agent

We are seeking a detail-oriented and customer-focused Cashier to join our vibrant team in Dubai. As the first point of contact for our guests, the ideal candidate will demonstrate professionalism, accuracy, and a warm approach. You’ll play a key role in ensuring smooth transactions and delivering a memorable customer experience. Key Responsibilities: • Greet customers in a friendly and professional manner • Accurately process customer orders and payments using POS system. • Issue receipts, refunds, or change to customers as required. • Ensure proper cash handling and secure cash register operations. • Assist in closing the register and preparing daily sales reports. • Coordinate with waiters and kitchen staff to ensure smooth order flow. • Handle customer inquiries, complaints, or feedback professionally and promptly. • Maintain cleanliness and organization of the cashier counter. • Ensure compliance with all company policies, procedures, and service standards Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Proficient in using point-of-sale (POS) systems, tally or micros • Handling telephone inquiries, managing reservations, and addressing order-related questions with courtesy and efficiency. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

Description We are looking for a motivated and results-driven Telesales Specialist to join our sales team. In this role, you will be responsible for making outbound calls to potential and existing customers, promoting products or services, and closing sales. The ideal candidate has excellent communication skills, a persuasive attitude, and a passion for achieving sales targets. Key Responsibilities: Make outbound calls to prospective customers to generate leads and close sales Present and explain products or services in a clear and compelling manner Handle customer inquiries, objections, and follow-ups professionally Maintain and update customer database (CRM) with accurate information Meet or exceed daily/weekly/monthly sales targets Collaborate with the sales team to share feedback and strategies for improvement. Requirements: Proven experience in telesales, telemarketing, or a similar sales role Strong communication and negotiation skills Goal-oriented with a positive and energetic attitude Ability to handle rejections and remain resilient under pressure Familiarity with CRM software is a plus High school diploma or equivalent; a degree in business or related field is a plus Benefits: Competitive salary and commission structure. Opportunity to work in a fast-growing and dynamic environment. Professional development and growth opportunities working in multi-cultural team. Comprehensive benefits package.

Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service. Requirements Prior experience as a Door Lady or in a similar role Strong customer service skills Ability to lift and carry heavy luggage Friendly and welcoming personality Excellent communication and interpersonal skills Professional appearance and demeanor Benefits AED 2000 basic salary plus a service charge of AED 500 plus 500 allowance and all other benefits as per UAE labour laws.

Roles & Responsibilities 1. Customer Interaction & Support Attend to walk-in customers at the service center with professionalism and courtesy. Manage incoming inquiries via phone, email, and the service counter. Clearly explain warranty status, repair scope, and the repair process. Provide timely updates on repair status based on system records and technician input. 2. Repair Job Logging Receive and log faulty devices into the repair system. Verify devices and tag them before handover to the repair team. Ensure all job entries are accurate and complete. 3. Outbound Calls & Follow-ups Contact customers to communicate cost estimates for out-of-warranty (OOW) jobs. Explain the problem, confirm customer approval, and document instructions. Follow up on pending approvals and escalate unresponsive cases if necessary. Confirm payment before releasing completed jobs. 4. Payment & Approval Handling Verify and document customer payments for OOW repairs. Maintain a clear and auditable trail for all approvals and transactions. Ensure no job proceeds without confirmed approval. 5. Coordination with Repair Team Track job progress and ensure timely system updates by the technical team. Inform customers about job completion or additional service needs. 6. Dispatch and Job Closure Update final status and dispatch method in the system once repair is complete. Coordinate pickup or delivery preferences with customers. Close jobs only after verifying all details are recorded properly. Desired Candidate Profile · Bachelor's degree in Business Administration, Communication, or similar (preferred). · 2+ years of experience in customer service. · Working knowledge of repair systems and basic invoicing/payment coordination. Skills & Competencies · Excellent communication and interpersonal skills. · Ability to explain technical issues in clear, simple language. · Proactive in making follow-up calls and ensuring customer satisfaction. · Detail-oriented and organized in handling service records. Language Requirement · Must be a bilingual native Arabic speaker with strong command of English (spoken and written).

Languages: Hindi Native, English, any Additional Indian language will get priority Key Responsibilities Respond to customer queries promptly through live chat, WhatsApp, and other messaging platforms. Provide accurate information about products, services, and policies. Troubleshoot and resolve customer issues efficiently. Maintain detailed records of conversations and customer interactions. Skills & Qualifications Ability to multitask and handle high volumes of chat interactions. Prior experience in chat support, customer service, or helpdesk roles is an advantage. Quick learner with strong problem-solving abilities.

Patrique Mercier Recruitment is excited to present an incredible opportunity for Dutch Speaking professionals looking to work in Bangkok, Thailand! This role offers a fully paid relocation package, allowing you to embark on a new adventure while joining a prestigious company. As a Dutch Speaking Consultant, you will engage with clients, provide exceptional service, and contribute to the success of a renowned luxury brand. If you are enthusiastic about delivering high-quality customer experiences and are ready for a change of scenery, we encourage you to apply! Responsibilities Provide outstanding customer service in Dutch to clients of a prestigious luxury brand. Effectively communicate brand stories and product information to enhance customer engagement. Manage client inquiries, process orders, and deliver comprehensive after-sales support. Handle customer complaints and concerns professionally and efficiently. Work collaboratively with the sales team to build strong customer relationships and promote brand loyalty. Stay updated on luxury market trends and new product offerings to provide valuable insights to customers. Requirements Fluency in Dutch and English; knowledge of additional languages is a plus. A valid EU passport. Experience in luxury retail or customer service is a significant advantage. Excellent communication and interpersonal skills focused on customer satisfaction. Able to thrive in a fast-paced, dynamic environment. Genuine enthusiasm for luxury brands and a solid understanding of the luxury retail landscape. Willingness to relocate and work flexible hours to meet business requirements. Benefits Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package ( flight, transfer and hotel )