Customer Service Representative

Location: Abu Dhabi, UAE Salary: AED 5,000 per month + service charge & gratuities Job Overview: Radiant Hospitality Company is seeking a warm and professional Restaurant Receptionist to join a dynamic restaurant team. The ideal candidate will be the welcoming face of our restaurant, responsible for greeting guests, managing reservations, and ensuring smooth operations at the front of the house. Key Responsibilities: Greet guests with a friendly demeanor and provide them with a warm welcome. Manage reservations efficiently and maintain an organized seating chart to optimize guest flow. Handle incoming calls and emails, providing accurate information and assisting with inquiries. Coordinate with the service team to ensure timely and seamless guest service. Assist in managing the dining area, ensuring cleanliness and a welcoming atmosphere. Process guest check-in/check-out procedures accurately and efficiently. Requirements Qualifications and Experience: Previous experience in a receptionist or guest service role in a restaurant or hospitality environment is preferred. Strong communication and interpersonal skills. Ability to multitask and remain calm in high-pressure situations. Excellent organizational skills with attention to detail. Proficiency in English is required; knowledge of Arabic is a plus. Benefits What We Offer: A competitive salary of AED 5,000 per month + service charge & gratuities A 4 day work week. Live-in position, transport to and from work is provided. Comprehensive medical insurance. A flight home every 24 months, ensuring work-life balance and well-being. Join this team and play a pivotal role in delivering exceptional dining experiences at one of Abu Dhabi's premier independent bakeries and eateries.

Languages: Hindi Native, English, any Additional Indian language will get priority Key Responsibilities Respond to customer queries promptly through live chat, WhatsApp, and other messaging platforms. Provide accurate information about products, services, and policies. Troubleshoot and resolve customer issues efficiently. Maintain detailed records of conversations and customer interactions. Skills & Qualifications Ability to multitask and handle high volumes of chat interactions. Prior experience in chat support, customer service, or helpdesk roles is an advantage. Quick learner with strong problem-solving abilities.

Objective of the Role: The Receptionist & Guest Relations role serves as the front face of Cloud Spaces and its clients’ businesses. The role is central to delivering state-of-the-art services, managing client interactions, handling reception duties, and supporting client operations with professionalism, positivity, and efficiency. Key Responsibilities: Client & Guest Interaction: • Greet all clients and visitors according to Cloud Spaces standards. • Ensure everyone entering the reception area is welcomed professionally and with a smile. • Provide excellent customer service, proactively offering assistance to clients. • Educate clients on Cloud System functionalities and other business services. • Provide local/tourist information to clients and guests (restaurants, hotels, events). Reception & Administrative Duties: • Manage incoming calls professionally (all calls answered within 4 rings). • Direct sales calls to the Manager promptly (within 30 seconds). • Register all walk-in leads and ensure adequate marketing material is available. • Monitor boardrooms, meeting rooms, video conferencing, and office bookings. • Manage incoming and outgoing couriers, deliveries, and mail with proper documentation and notifications. • Maintain the reception and secretarial areas in a tidy and presentable state. • Liaise with 3rd parties for maintenance (air conditioning, lighting, cleaning). • Organize travel, hotel, and leisure bookings for clients. New Client Onboarding: • Allocate phone numbers and set up communication systems for new clients. • Record welcome messages, voicemails, and ensure all systems are operational before client arrival. • Learn and understand each client’s business to provide tailored reception support. IT & Equipment Management: • Operate and manage IP Phones, video conferencing, interactive screens, photocopiers, printers, and other office equipment. • Update reception screens and communication setups as required. • Utilize internal systems: Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones, IMAGICLE. Team & Reporting: • Communicate regularly with the Manager about workload, achievements, and client updates. • Participate in team meetings, networking events, and internal training. • Support team members and contribute positively to the work environment. Key Performance Indicators (KPI): • Achieve proficiency in all systems, tools, and equipment within 3 months. • Meet minimum Junior Secretarial skills and support services chargeable potential. • Add value to Cloud Spaces and its clients by providing exceptional service and support. Requirements: • Prior experience in reception, guest relations, or customer service roles is preferred. • Experience with office administration and client-facing roles. • Familiarity with IT and communication systems (IP phones, video conferencing, booking systems). Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, honest, and approachable. • Communication: - Articulate, courteous, and professional. - Excellent spoken and written English; Arabic is an asset. - Ability to follow up and keep stakeholders informed. • Customer Service Focus: - Proactive, solution-oriented, and client-focused. - Capable of building rapport while maintaining professional boundaries. • Work Ethic & Professionalism: - Punctual, reliable, and not a “clock watcher.” - Works well under pressure and remains calm in dynamic environments. • Attention to Detail: - High level of awareness and ability to anticipate client needs. - Maintains organized records and ensures accuracy in tasks. • Flexibility & Culture Fit: - Adaptable to varying client needs and daily tasks. - Energetic, collaborative, and committed to adding value to the team. • Technical Proficiency: - Comfortable with office IT equipment, communication systems, and software tools. Personal Attributes: • Professional grooming and presentation aligned with Cloud Spaces’ brand standards. • Strong integrity and respect for confidentiality. • Willingness to learn, ask questions, and contribute to team success. • A positive attitude with a genuine smile and passion for helping clients.

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. As an Operations Support Executive, you will be responsible for managing customer queries and complaints and providing product support and information to the clients. You will also process contracts and legal documents, making modifications on the client packages/order and escalate complaints across a number of communication channels.  In this role, you will: Communicating with clients through various channels providing product and service information and resolving product and service problems. Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Processing contracts and legal documents. Keeping record of customer interactions, transactions, comments and complaints. Ensure customer satisfaction and provide professional customer support. Requirements A minimum of secondary education Preferably Undergraduate in business At least 1-2 years of experience in a Customer Support role Knowledge of ticketing systems and Customer support practices Excellent verbal and written communication skills Strong organization skills Problem-solving and multi-tasking skills Patient Flexible Enthusiastic Empathy/Compassion Benefits A fast paced, high performing team. Multicultural environment with over 60 different nationalities Competitive Tax-free Salary Comprehensive Health insurance Annual Air Ticket Allowance Employee discounts at multiple vendors across the emirates Rewards & Recognitions Learning & Development Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #UAEdubizzle

Key Responsibilities: • Make outbound calls to potential customers from provided leads • Promote and sell products/services over the phone • Understand customer needs and provide suitable solutions • Follow up on leads and maintain consistent communication • Maintain records of calls and sales using CRM tools • Meet daily, weekly, and monthly sales targets Requirements: • Excellent verbal communication skills in [language(s)] • Strong persuasion and negotiation skills • Basic computer knowledge and ability to work with CRM tools • Self-motivated, energetic, and goal-oriented • Prior telesales or customer service experience is a plus. Package: • Attractive incentives on top of fixed salary • Friendly and supportive work environment • Career growth opportunities and training

Job Description - Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. - To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back. - Welcoming guests - Ensures that all guests are greeted on arrival & departure of the hotel. - Register and process check in for all arrivals. - Handle guest check outs efficiently and professionally. - Update guest information into the computer after a complete check in. - Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. - Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. - Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. - Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. - Handle issuance of guest room key cards and ensure effective control for guest security. - Check and convey message, mail and package to Guests. - Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. - Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. - Handle safe deposit boxes in a accordance with policies and procedurres. - Report any unusual occurrences or requested to manager. - Be aware of the hotel accident Prevention Policies. - Ensure the cleanliness and neatness of front office area. - Ensures that all guests are greeted on arrival & departure of the hotel. - Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily - .Check Hotel situation, occupancy, functions, groups, VIPs - At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations - Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. - Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. - Review and update Logbook - Check equipments - Be Smart, well groomed and maintain a friendly and cheerful disposition all the times - Oversee the day to day operations - Report regularly on happening to Asst. FO/FOM - Fire Procedure - First Aid Procedures - Handle guest complaints and report to manager Requirements: Qualifications - Proven work experience as a Receptionist, Front Office Representative or similar role - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills - Multitasking and time-management skills, with the ability to prioritize tasks