Job Description Roles & Responsibilities Responding to customer inquiries and resolving complaints in a professional and timely manner. Handling and resolving customer escalations or complaints to ensure customer satisfaction. Assisting customers with product or service selection and providing recommendations based on their needs. Meeting and exceeding individual and team performance targets and key performance indicators (KPIs). Maintaining customer records and updating customer information in the database. Desired Candidate Profile Immediate joiners required, candidates on Visit Visa are preferred Excellent communication skills in English and Hindi, both written and verbal. Proven experience in a customer service role, preferably in a similar industry or domain. Ability to work well in a team and collaborate with other departments or teams.