Customer Service Excellence Representative - UAE National only

The Specialty Waiter/Waitress provides exceptional service in a specialized dining environment, where the focus is on a particular cuisine, type of service, or guest experience. This role requires extensive knowledge of the menu, specialized dishes, beverages, and potentially the art of pairing wines or cocktails. A Specialty Waiter/Waitress must be well-versed in the finer details of the dining experience and be able to offer expert recommendations, handle special requests, and ensure a memorable experience for guests. Responsibilities Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant's specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.). Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings. Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise. Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish. Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally. Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages. Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium). Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests. Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience. Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions. Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant's standards. Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner. Monitor guest satisfaction throughout the meal, offering refills, additional menu items, or assistance as necessary. Upsell specialty items (e.g., premium wines, appetizers, desserts, or exclusive dishes) and suggest additional courses or beverages that complement the meal. Utilize knowledge of the restaurant's unique offerings to provide an upscale experience for guests, enhancing their overall enjoyment. Ensure the cleanliness and proper organization of the dining area, including resetting tables for the next guests, organizing utensils, glassware, and condiments. Provide guests with their bill at the end of the meal, explaining any charges related to specialty items or services. Handle payments accurately using cash, credit cards, or other forms of payment. Ensure the proper handling of tips in line with restaurant policies. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property. Qualifications Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment. Deep knowledge of the restaurant's specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings. Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism. Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience. Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail. Strong customer service skills and a passion for delivering high-quality experiences.

Reinventing Short-Term Renting At SmartStay, we’re redefining hospitality in Dubai with our exceptional approach to managing luxury holiday homes. Our mission is to create unforgettable guest experiences, ensuring seamless stays that result in glowing reviews and loyal returning guests. As we continue to grow, we are now looking for an Assistant Operations Manager to support and drive our day-to-day operations, while ensuring consistently high guest satisfaction. The Role: Assistant Operations Manager As Assistant Operations Manager, you will assist in  the operations of our growing portfolio of luxury holiday homes. You will play an essential role in driving operational efficiency, managing apartment and client onboarding, housekeeping and maintenance processes, and ensuring that our luxury apartments are always ready for guests. Reporting to the Operations Manager, you will assist in managing daily workflows, guest interactions, apartment readiness, and service quality. This  role requires a sharp operational mind and a hospitality-first approach. You will help ensure both the efficiency of internal teams and the 5-star satisfaction of our guests. Responsibilities: Act as the primary point of contact in the absence of the Operations Manager, ensuring seamless decision-making and operational continuity. Oversee and coordinate internal workflows related to guest relations, housekeeping, maintenance, inventory, procurement, and property readiness. Maintain and update Standard Operating Procedures (SOPs) for all operational departments. Participate in strategic planning sessions and support the execution of company-wide initiatives. Train, mentor, and schedule operational and support staff to ensure effective coverage and consistent performance. Foster a culture of proactive service, continuous improvement, and cross-departmental teamwork. Lead quality assurance initiatives including SOP compliance, internal audits, and operational reporting using tools like Monday.com and Breezeway. Conduct routine and random property inspections to ensure apartments meet SmartStay’s quality and readiness standards. Drive project-based initiatives such as process improvements, vendor assessments, and technology implementation. Assist in the onboarding of new apartments, ensuring timely launches with complete documentation and operational readiness. Collaborate with maintenance and housekeeping teams to manage both preventive and corrective tasks efficiently. Supervise guest check-ins and check-outs to ensure a smooth experience for guests. Resolve guest complaints or escalations in a timely and empathetic manner, ensuring service recovery and satisfaction. Ensure compliance with local regulations, including DTCM and Sakani guest registration processes. Monitor guest reviews, operational reports, and KPIs; identify trends and recommend improvements to the Operations Manager. Identify inefficiencies in daily operations and support the implementation of systems and solutions to enhance overall performance. Work closely with the team to ensure every guest experience exceeds expectations. Qualifications: 3-5 years of experience in a Guest Relations, Front Office, or Customer Service managerial role within a 5-star hotel or luxury holiday home in Dubai A valid UAE driving license is required. Proven leadership experience, with the ability to train, mentor, and manage a team to deliver high-quality guest experiences. Strong problem-solving and decision-making skills, with a proactive approach to guest concerns and service improvements. Excellent communication and interpersonal skills, with a guest-first mindset and the ability to build lasting relationships. Hands-on experience with guest management, escalations, and complaint resolution in a fast-paced hospitality environment. Proficiency in using property management tools such as HostAway, Breezeway, and guest registration platforms like Sakani and DTCM portals. Ability to multitask, prioritize, and work under pressure, ensuring seamless operations during peak periods. What We Offer: Competitive salary package. A leadership role with flexibility based on responsibilities rather than fixed working hours. A dynamic workplace culture that values innovation, efficiency, and collaboration. Healthcare insurance and employment visa. Job Type: Full-time Location: Dubai How to Apply: Applications are considered on a first-come basis. We look forward to discussing how you can contribute to our team and help us achieve new heights!

Manage and respond to customer inquiries promptly and professionally. Handle purchase bookings and follow up on orders Coordinate with the delivery team to ensure on-time and accurate deliveries. Maintain accurate records of customer interactions and transactions. Support day-to-day operations to ensure customer satisfaction Requirements: Previous experience in customer service or a related field Strong communication and problem-solving skills Ability to multitask and work under pressure Knowledge of Odoo ERP system will be considered a strong advantage Proficiency in MS Office (Excel, Word, Outlook)

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing At Chalhoub, we're driven by digital! As a Site Merchandising Associate you will be responsible for ensuring offerings and promotions are timely listed online in alignment with stores. You will also be responsible for analysing online purchasing data, competitor comparisons, and translate them into reports to update management. Product management You will manage, create, and remove categories and collections on the website Manage product recommendation and personalization tools Ensure consistency of product SKUs and labels with ERP system Liaise with the supply chain team for new launches (in line with all stores) Manage the launch of products, including content request from brands and stock request from purchasing team Ensure all promotions are active online (including discount promotions, GWP and PWP by country) Merchandising on site Utilize sales and customer analytics to decide how products should be displayed online to maximize sales Guarantee optimum brand presentation on homepages, landing pages and product description Maintain product assortment by best sellers, unsung heroes and new launches to optimize sales Filters and main menu navigation update Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers Optimizing product pages including product imagery, monitoring reviews, cross-sells/upsell and product page special offer banners Optimize the catalogue to increase conversion rates Stock management Monitor stock levels to avoid out of stock issues during peak season Forecast and create stock replenishment for the purchasing team to action Analyze and manage the stock levels to reach sell-through ratio KPIs Coordination Own the merchandising calendar - planning with marketing, content, social, email and seek to constantly optimize Work with supply chain to ensure products used in marketing/CRM campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals Communicate brand updates and website changes with the team Reporting Analyze and report on best sellers by week, month, country, categories and brands Support in the creation of monthly reports to update brands on key KPIs and site performance Support with ongoing analysis of website performance, traffic, conversion and other KPIs across regions and countries Monitor Google Analytics on a daily basis to create actionable recommendations What you'll need to succeed Must have strong online merchandising experience - approximately 1-2 years Experience with a fashion/beauty eCommerce business Strong knowledge and experience of Google Analytics Commercial awareness to drive conversion rates onsite Self starter and a quick learner Experience with SFCC is preferred What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We invite all applicants to apply It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

OnTime Group, located in Dubai, has been in operation for over 21 years, offering various services to simplify the lives of businesses and individuals in the UAE. They are pioneers in offering government services through the private sector, serving over 1 million clients annually. The company upholds values of expertise, speed of service delivery, international standards, and professionalism. Role Description The Digital Marketing Executive is responsible to handle the marketing & planning programs for social media platforms, advertisements, exhibitions, events, market research, customer surveys & corporate communications. Qualifications Conduct market research to determine market requirements for existing and future products. Organize and run all social media channels and event. Produce and distribute email newsletters on behalf of the full social media and event portfolio. Identify social media advertising and promotional trends and opportunities, monitoring their success and ROI. Track, monitor and create timely reports that include analysis and tracking across the social media and digital portfolio. Monitor competitor social media, websites and email newsletters and keep best practice updated and on file. Manage and coordinate all branding, advertising and promotional staff and activities with key focus on branding. Develop and implement an annual events plan. Organize corporate events and exhibitions. Develop promotional materials and advertising programs. Liaise with media and advertising partners and vendors. Oversee the creation of all promotional materials of the company. Perform other marketing-related functions which may be assigned from time to time. Experience Bachelor’s Degree in Marketing or Advertising Knowledge of Social Media trends, reports, analytics & marketing promotions 2-4 years in similar role Experience in handling concurrent multiple projects Knowledgeable in Computer application and operation Strong commercial awareness Excellent attention to details Excellent time management skills Exceptional communications skills Industry Government Relations Services

We are looking for a Customer Service Representative to join our team. The role involves assisting customers, resolving their inquiries, and ensuring a positive customer experience at all times. Key Responsibilities: Handle incoming calls, emails, and customer inquiries in a professional manner. Provide accurate information about products, services, and policies. Resolve customer complaints and issues promptly and efficiently. Maintain records of customer interactions and transactions. Coordinate with internal departments to ensure smooth service delivery. Follow up with customers to ensure satisfaction. Requirements: Previous experience in customer service or call center is an advantage. Excellent communication and problem-solving skills. Strong interpersonal skills with a customer-focused attitude. Ability to handle stressful situations calmly and professionally. Basic computer knowledge and typing skills. High school diploma or equivalent. Benefits: Competitive salary package. Company benefits as per UAE labor law. Growth and career development opportunities. Interested Applicants: Send your CV by WhatsApp: +971 544948954