Captain - Restaurant

Job Description Roles & Responsibilities Customer support Responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and assisting with their needs. He/ She should be able to handle a variety of customer interactions, such as phone calls, emails, chat messages, or in-person interactions. Problem Solving Identifying and solving customer problems or concerns. This may involve troubleshooting technical issues, managing complaints, or finding solutions to meet customer needs. Product Knowledge CHR should have a deep understanding of the company's products or services. They should be able to provide accurate and detailed information to customers, helping them make informed decisions. Sales and Upselling CHR is responsible for identifying opportunities to upsell or cross-sell products or services to customers and acquire new customer through both inbound & outbound calls Record Keeping & Reporting Keeping accurate records of customer interactions is essential for future reference and analysis. Generate regular reports on performance metrics and KPIs. Compliance and Quality Assurance: CHR needs to be familiar with company policies and procedures and ensure that they are followed when assisting customers. This includes handling sensitive customer information with care and following security Desired Candidate Profile Bachelor's degree in a any field. Fluency in Arabic is mandatory. Driving License would be an advantage. Must Have call Centre Experience

About the Role As Director – Customer Success for the GCC region, you’ll serve as the regional custodian of outcomes for our customers. This is not a generic account management role, it’s about co-owning healthcare transformation with national and enterprise stakeholders across the region. You'll be the strategic and operational lead for some of the region’s most impactful digital health programs, supporting our customers in ministries, payer organizations, and health clusters. You’ll guide customers across every phase - from onboarding and implementation to activation, scale-up, and impact realization, ensuring they achieve measurable ROI and long-term success. This role is ideal for someone who Has worked in the GCC healthcare sector and knows how to navigate public-private partnerships, large-scale digital programs, and procurement frameworks. Understands the urgency of achieving Vision 2030 goals in KSA, We the UAE 2031, and similar national mandates. Thrives in building trusted relationships with senior executives, program leaders, and delivery teams across cultures and languages. Is comfortable working across ministry-led engagements, payer transformation programs, and operational rollouts across hospital groups. A Day in the Life Be the strategic advisor to key accounts—ranging from Ministries of Health to national insurance players and large hospital networks. Lead end-to-end program execution including charter definition, platform rollout, data onboarding, solution design, adoption management, and ROI tracking. Engage with C-level leadership, clinical teams, and operational stakeholders to align Innovaccer solutions with national health priorities and customer KPIs. Proactively identify opportunities to expand value within accounts—whether through additional modules, AI-enabled insights, or custom workflows. Serve as the voice of the customer internally—working with product, engineering, and leadership to evolve Innovaccer’s offerings for regional needs. Orchestrate business reviews, executive updates, and performance reporting to maintain transparency and trust. Manage delivery pods comprising platform engineers, data analysts, QA specialists, and designers—ensuring project milestones are met with high quality. What You Need 10+ years of experience in customer success, strategic account management, consulting, or digital delivery within healthcare and/or enterprise tech. Deep understanding of healthcare operations, payer dynamics, and regulatory landscape in the GCC—especially KSA, UAE, or Qatar. Proven ability to manage multi-stakeholder engagements across government bodies, provider networks, and insurance entities. Technical background in Engineering, Computer Science, Health Informatics, or equivalent. Strong track record of delivering technology programs—ideally involving data integration, care management, VBC, or population health. Executive presence with fluency in stakeholder engagement and business communication across Arabic and English contexts. Willingness to travel 50–60% across GCC countries as needed. Why Innovaccer Shape the region’s health transformation agenda alongside national leaders. Deliver impact on real-world challenges like chronic care, cost containment, and citizen access to care. Work at the frontier of health data, cloud transformation, and AI-driven operations. Be part of a mission-first team with a fast-growing regional footprint and ambitious plans for 2025 and beyond. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status.  Disclaimer:  Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. About Innovaccer Innovaccer is powering healthcare transformation across the GCC by helping government bodies, payers, and providers unlock the full value of their health data. Through our unified data platform and modular solutions, we enable ministries, insurance companies, and healthcare delivery systems to drive outcomes in Population Health, Value-Based Care, Patient Experience, and AI-powered intelligence. https://innovaccer.com/middle-east Check us out on YouTube, Glassdoor, LinkedIn, Instagram.

Need person for Daily office work . Person with zero experience can apply . Person with driving license not required .

Job description Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests. Adhere to and execute all job task checklist points. Perform registration process by obtaining data from guest and by observing the established guidelines. Review all group resumes, VIP reports, daily business reports. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to front office policies and accounting policies. Cash handling and credit processing as required, to include gift card redemption. Support the concierge or telephone operator as required. Resolve guest complaints or otherwise follow up with manager. Review room queue and work with housekeeping to expedite turnover. Reach out to guests to communicate room is ready and coordinate luggage delivery with guest services if luggage has been stored. Handle due-out and discrepancy updating in communication with the housekeeping department. Post applicable charges for late check-out requests. Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed and attached. Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelope dropped in the cash vault. Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security. Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box. Drive and champion all loyalty program. Drive FO up selling program. Be familiar with hotel services and promotions and promote them. Use Royal Service Manager as the main method of communication throughout the department as required for communication. Take and deliver accurate and timely guest messages. Respond to queries positively. Follow department policies, procedures and service standards, including all safety policies. Other tasks as assigned. Qualifications Passion for guest service. Excellent written and verbal communication, interpersonal and leadership skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Degree or diploma in hospitality management is an asset. Fluency in English, and at least one additional language. Minimum of 1 year previous hotel experience is an asset. Must have the ability to handle a multitude of tasks and guest requests. Knowledge of property management system such as Opera is an asset. Ability to work independently and prioritize responsibilities. Experience with a hotel loyalty program is an asset. Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Reinventing Short-Term Renting At SmartStay, we’re changing the game in Dubai’s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. The Role: Guest Relations Officer We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation. This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you. Responsibilities: Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay. Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays. Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out. Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers. Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do. Be flexible and available to work night shifts to accommodate late-night check-ins. Apply Now If you’re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don’t delay. Join us to shape the future of hospitality! Requirements Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special. Experience handling guest interactions that lead to positive reviews and returning guests. Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests. Comfortable working independently and taking ownership of your tasks while being part of a team. Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests. Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus. Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus. Benefits Competitive salary with performance-based bonuses and rapid growth opportunities. Full residency sponsorship and comprehensive healthcare coverage with no co-pay. Opportunities to develop professionally and grow within a fast-growing company. A dynamic and collaborative work environment where your contributions directly influence the guest experience. A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.

We are searching for a call center agent which involves managing inbound and outbound customer calls to provide support, answer questions, resolve issues, and gather feedback, all while maintaining customer satisfaction and accurately documenting interactions in a database or CRM system. Key responsibilities include active listening, clear communication, technical proficiency with call center software, and excellent problem-solving skills to ensure customers receive timely and effective assistance with products and services. Responsibilities: Handle Customer Interactions: Answer incoming calls and make outbound calls to assist customers with inquiries, complaints, and requests. Provide Information: Offer accurate information about products, services, and order statuses. Resolve Issues: Identify and troubleshoot customer problems, providing effective and lasting solutions.