Operations Support Executive

Job Description Roles & Responsibilities Responding to customer inquiries and resolving complaints in a professional and timely manner. Handling and resolving customer escalations or complaints to ensure customer satisfaction. Assisting customers with product or service selection and providing recommendations based on their needs. Meeting and exceeding individual and team performance targets and key performance indicators (KPIs). Maintaining customer records and updating customer information in the database. Desired Candidate Profile Immediate joiners required, candidates on Visit Visa are preferred Excellent communication skills in English and Hindi, both written and verbal. Proven experience in a customer service role, preferably in a similar industry or domain. Ability to work well in a team and collaborate with other departments or teams.

Reinventing Short-Term Renting At SmartStay, we’re changing the game in Dubai’s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. The Role: Guest Relations Officer We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation. This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you. Responsibilities: Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay. Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays. Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out. Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers. Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do. Be flexible and available to work night shifts to accommodate late-night check-ins. Apply Now If you’re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don’t delay. Join us to shape the future of hospitality! Requirements Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special. Experience handling guest interactions that lead to positive reviews and returning guests. Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests. Comfortable working independently and taking ownership of your tasks while being part of a team. Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests. Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus. Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus. Benefits Competitive salary with performance-based bonuses and rapid growth opportunities. Full residency sponsorship and comprehensive healthcare coverage with no co-pay. Opportunities to develop professionally and grow within a fast-growing company. A dynamic and collaborative work environment where your contributions directly influence the guest experience. A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.

We are searching for a call center agent which involves managing inbound and outbound customer calls to provide support, answer questions, resolve issues, and gather feedback, all while maintaining customer satisfaction and accurately documenting interactions in a database or CRM system. Key responsibilities include active listening, clear communication, technical proficiency with call center software, and excellent problem-solving skills to ensure customers receive timely and effective assistance with products and services. Responsibilities: Handle Customer Interactions: Answer incoming calls and make outbound calls to assist customers with inquiries, complaints, and requests. Provide Information: Offer accurate information about products, services, and order statuses. Resolve Issues: Identify and troubleshoot customer problems, providing effective and lasting solutions.

Job Description Roles & Responsibilities Customer support Responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and assisting with their needs. He/ She should be able to handle a variety of customer interactions, such as phone calls, emails, chat messages, or in-person interactions. Problem Solving Identifying and solving customer problems or concerns. This may involve troubleshooting technical issues, managing complaints, or finding solutions to meet customer needs. Product Knowledge CHR should have a deep understanding of the company's products or services. They should be able to provide accurate and detailed information to customers, helping them make informed decisions. Sales and Upselling CHR is responsible for identifying opportunities to upsell or cross-sell products or services to customers and acquire new customer through both inbound & outbound calls Record Keeping & Reporting Keeping accurate records of customer interactions is essential for future reference and analysis. Generate regular reports on performance metrics and KPIs. Compliance and Quality Assurance: CHR needs to be familiar with company policies and procedures and ensure that they are followed when assisting customers. This includes handling sensitive customer information with care and following security Desired Candidate Profile Bachelor's degree in a any field. Fluency in Arabic is mandatory. Driving License would be an advantage. Must Have call Centre Experience

About Coin Factory  Coin Factory, headquartered in Switzerland, is a global leader in cryptocurrency and blockchain innovation, specializing in asset tokenization, decentralized finance, and gamification-as-a-service (GMaaS). Managing over $5B of digital assets, we empower startups, enterprises, and investors through tokens like MGC (Meta Games Coin), RZUSD, RealEstate, and products like CoinLoan, CoinMiner, and RankingGame. We’re seeking a Global Director of Customer Service to deliver world-class support and enhance customer experiences worldwide.  Role Overview  Reporting to Chief Product Officer, the Global Director of Customer Service will lead Coin Factory’s global customer service strategy, ensuring exceptional support for our diverse client base, including crypto enthusiasts, gamers, and institutional investors. You’ll build and manage a high-performing, multilingual service team to support our token portfolio and products, driving customer satisfaction and loyalty in a fast-paced crypto environment.  Requirements Responsibilities  Develop and execute a global customer service strategy to support users of Coin Factory’s tokens (e.g., MGC, RZUSD) and products like GMaaS and CoinLoan.  Build and lead a distributed, multilingual customer service team to provide 24/7 support via email, chat, and community platforms (e.g., Discord, Telegram).  Implement scalable support processes and tools (e.g., Zendesk, Intercom) to handle inquiries related to token transactions, gaming integrations, and DeFi services.  Collaborate with product and marketing teams to align support with user needs and brand messaging.  Analyze customer feedback and service metrics to drive continuous improvement in user experience.  Ensure compliance with global crypto regulations, including KYC/AML, in customer interactions.  Foster a customer-centric culture, training teams to handle complex blockchain and gaming-related queries.  Qualifications  7+ years of customer service leadership experience, with 2+ years in cryptocurrency, blockchain, or fintech.  Proven track record of building global support teams that achieve 90%+ customer satisfaction scores.  Expertise in customer service platforms (e.g., Zendesk, Salesforce Service Cloud) and community management tools (e.g., Discord).  Strong understanding of crypto markets, tokenomics, and blockchain gaming ecosystems (e.g., play-to-earn).  Experience managing multilingual teams in high-growth, tech-driven environments.  Exceptional leadership, communication, and problem-solving skills.  Bachelor’s degree in Business, Communications, or related field; advanced degree or relevant certifications preferred.  Benefits Why Join Us?  Competitive package (Base, bonuses, equity options).  Lead customer experience for a leading crypto and blockchain innovator.  Flexible remote work or join our dynamic team in Zug, Switzerland.  Collaborate with a global, passionate team revolutionizing finance and gaming.  Comprehensive benefits, including health coverage and professional development support.  How to Apply  Click "Apply Now" on LinkedIn and submit your resume, LinkedIn profile, and a cover letter detailing your experience in customer service leadership and passion for Coin Factory’s mission. We’re excited to meet leaders dedicated to delivering exceptional crypto support!  Coin Factory is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace. 

We are looking for a well-spoken telesales representative to be responsible for soliciting sales and donations over the telephone. The telesales representative's responsibilities include contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions. A remarkable telecaller will suggest ways in which clients' feedback can be utilized to improve our services. •Initiating sales with potential customers over the phone. •Asking questions to engage customers and keep the conversation going. •Listening to the customers' needs to generate repeat sales. •Gathering and documenting customer information, payment methods, purchases, and reactions to products. •Keeping up to date on all products and informing customers of new products. •Answering customers' questions on the products. •Meeting sales quotas. Company was built to provide an improved customer experience and high-quality Centers services It’s more than just business, It's about a relationship. With our proactive team, entrepreneurial spirit, and personal communication, we are more than just a Call Center.