Browse
···
Log in / Register

Customer Experience Cloud & AI SME

Negotiable Salary

MaxAccelerate

Dubai - United Arab Emirates

Favourites
Share

Description

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud. Implement self-service automation and AI-driven workflows to improve customer interactions. Ensure portals are intuitive, scalable, and personalized with guided service journeys. Integrate Einstein AI and automation tools for proactive customer support and case resolution. 2. AI-Powered Virtual Agents & Automation Develop and optimize AI-driven virtual agents within Salesforce and external platforms. Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support. Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms. Ensure AI agents learn from interactions to continuously improve customer responses. 3. Cross-Platform AI Automation & Integration Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations. Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs. Implement AI-powered predictive analytics to personalize customer experiences. 4. Customer Engagement & AI Mentorship Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey. Work directly with customers to understand their challenges and tailor AI/self-service solutions. Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals. Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 5. Data Intelligence & AI Performance Optimization Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements. Continuously monitor AI agent performance and customer engagement metrics to optimize processes. Ensure compliance with data security, privacy, and ethical AI practices. 6. AI & Innovation Strategy Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions. Work with internal teams to align AI automation with business and customer service objectives. Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise). Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows. Experience with Salesforce Flow, Omni-Channel Routing, and case automation. Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce. Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience Passionate about customer experience, AI, and digital transformation. Comfortable working directly with clients, understanding their self-service & AI needs. Strong problem-solving and analytical skills to build impactful automation solutions. Excellent communication & presentation skills, able to mentor and train customers. Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal   Benefits Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

Source:  workable View original post

Location
Dubai - United Arab Emirates
Show map

workable

You may also like

Workable
Senior CRM Consultant - Microsoft Dynamics 365
Job Summary We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams. Key Responsibilities •⁠ ⁠Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs. •⁠ ⁠Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service). •⁠ ⁠Develop and optimize workflows, plugins, Power Automate flows, and custom applications. •⁠ ⁠Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications. •⁠ ⁠Work closely with stakeholders to gather business requirements and translate them into technical solutions. •⁠ ⁠Perform data migration, system upgrades, and performance optimization. •⁠ ⁠Ensure CRM solutions are compliant with security, data governance, and regulatory requirements. •⁠ ⁠Troubleshoot and resolve CRM-related technical issues and provide support for end-users. •⁠ ⁠Stay updated on Microsoft Dynamics 365 and Power Platform advancements. •⁠ ⁠Provide guidance and mentorship to junior team members. Requirements Qualifications & Skills •⁠ ⁠Bachelor’s degree in Computer Science, Information Technology, or related field. •⁠ ⁠5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement). •⁠ ⁠Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse. •⁠ ⁠Expertise in customizing forms, entities, business rules, workflows, and security roles. •⁠ ⁠Proficiency in C#, JavaScript, .NET, and SQL Server. •⁠ ⁠Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems. •⁠ ⁠Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus. •⁠ ⁠Familiarity with Agile (Scrum, SAFe) methodologies. •⁠ ⁠Excellent problem-solving and communication skills. •⁠ ⁠Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.
Dubai - United Arab Emirates
Negotiable Salary
Workable
Senior Billing Consultant - Microsoft Dynamics 365
Job Summary We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365. Key Responsibilities •⁠ ⁠Design, configure, and implement Microsoft Dynamics 365 Billing & Invoicing solutions. •⁠ ⁠Customize and optimize billing models, pricing structures, and payment processing in Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE). •⁠ ⁠Ensure seamless integration between CRM, ERP, financial systems, and payment gateways. •⁠ ⁠Develop automated workflows for billing cycles, recurring invoices, and financial reconciliation. •⁠ ⁠Support subscription-based, consumption-based, and contract-based billing models. •⁠ ⁠⁠Work closely with business teams to gather requirements and provide technical solutions for billing automation, tax calculations, and revenue recognition. •⁠ ⁠Ensure compliance with financial regulations, tax policies, and security standards. •⁠ ⁠Troubleshoot and resolve billing-related issues, performance bottlenecks, and data inconsistencies. •⁠ ⁠Assist in system upgrades, migrations, and custom reporting for financial analytics. •⁠ ⁠Provide guidance and mentorship to junior consultants and support teams. Requirements Qualifications & Skills •⁠ ⁠Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field. •⁠ ⁠5+ years of experience in Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE) with a focus on billing and invoicing. •⁠ ⁠Strong knowledge of financial processes, accounts receivable, revenue recognition, and payment processing. •⁠ ⁠Expertise in Power Platform, Power Automate, and Dataverse for billing automation. •⁠ ⁠Proficiency in C#, JavaScript, .NET, and SQL Server for customizations and integrations. •⁠ ⁠Experience integrating Dynamics 365 with payment gateways, ERP, and third-party financial systems. •⁠ ⁠Understanding of REST/SOAP APIs, Azure Functions, and Logic Apps. •⁠ ⁠Familiarity with subscription-based business models and financial regulations (IFRS, GAAP, VAT, tax policies, etc.). •⁠ ⁠Strong problem-solving and analytical skills. •⁠ ⁠Microsoft Dynamics 365 certifications in Finance & Operations or Customer Engagement are a plus.
Dubai - United Arab Emirates
Negotiable Salary
Dubizzle
VP of Growth
Endless Access VP of Growth - UAE Location: Abu Dhabi and/or remote within UAE (regular availability for evening calls with EST) Contract type: Full-time employment (UAE); relocation support may be available. Reports to: CEO Salary Range: $100,000 - $140,000 pa DOE About Endless Access Our vision is simple: the whole world, empowered. Access to the digital tools of the modern era is a prerequisite for that vision to be realized. We believe in a world where everyone is empowered. In today's age, digital tools and skills are key to realizing this vision. Endless Access strives to ensure access to these tools, creating global opportunities for underserved and under-resourced communities. Our efforts aim to bridge the digital divide, foster future-ready skills of digital creation and collaboration, and promote digital literacy, particularly for youth and the less advantaged. About Our Learning Program - Game-Making Community: Endless Access is developing a unique and scalable learning model that empowers students to develop and demonstrate workplace-ready future skills through applied learning and peer-to-peer mentorship within a connected game-making community. Our innovative approach ensures that regardless of background or prior experience, all learners become digital creators. We support equitable game-making skills development through a learning experience made available on an affordable PC, accessible to those without access to broadband internet. This scalable model creates real pathways to employment and entrepreneurship while building a supportive community where learners learn from each other as much as from professional mentors. Role Summary As VP of Growth, you'll be the strategic architect of our expansion, responsible for scaling our game-making learning community through strategic partnerships and sustainable revenue growth. This role builds upon and elevates our existing partnerships function, transforming it into a comprehensive growth engine that encompasses both partnership development and funding strategy. You'll work at the intersection of mission and business strategy, developing relationships with operating partners who deliver our programs, funding partners who invest in our impact, and the communities we serve. This is a senior leadership role where you'll manage and grow our partnerships team while driving both direct revenue generation and third-party funding commitments. You'll be equally comfortable building relationships with educational institutions and NGOs in emerging markets as you are securing major funding partnerships and developing innovative revenue models. What You’ll Be Doing Strategic Partnerships Development & Management Design and execute a comprehensive partnership strategy to reach 7,500+ learners from underserved communities through packaged learning experiences by the end of the fiscal year. Identify, prospect, and establish partnerships with educational institutions, NGOs, and nonprofits, particularly in emerging markets (Global South). Lead pilot program development with 4 strategic partners, creating scalable models that can reach 100,000+ learners by 2026 and scale into the millions thereafter. Negotiate and finalize partnership agreements, ensuring alignment with Endless Access’ mission and growth objectives. Revenue Growth & Funding Strategy Lead grant applications and maintain relationships with grant and private revenue stakeholders to maximize funding opportunities for scale. Create innovative revenue models and pricing strategies that balance accessibility with sustainability. Develop and implement funding strategies to secure $2M+ in third-party funding commitments for program delivery in 2025-6 and grow thereafter. Drive direct revenue generation through learning programs with an initial annual target of $75K net revenue in 2025-6. Impact Measurement & Validation Commission and oversee efficacy studies, including the collection of feedback and results from learners, together with our operating partners, to demonstrate program impact. Manage independent third parties who can validate the effectiveness and outcomes of our game-making learning approach to support future funding and scale. Establish metrics and reporting systems to track both partnership success and learner outcomes. Team Leadership & Cross-Functional Collaboration Lead and develop a high-performing growth team, expanding upon existing partnerships and program operations capabilities. Work closely with the Learning and Product teams to ensure seamless design, integration, and delivery of partnership activities, and with the Marketing team to support partnerships and funnel development. Serve as the primary point of contact for strategic partners, maintaining open and transparent communication in order to develop and strengthen retention and renewal strategies. Represent Endless Access at industry events, conferences, and in strategic partnership negotiations. What You Bring Leadership & Experience Leadership & Experience 7+ years of senior leadership experience in growth, business development, or partnerships, preferably in education technology, nonprofit sectors, or international development Proven track record of successful business development, partnership building, and revenue acquisition, particularly in emerging markets (Global South) Success in securing significant funding commitments ($1M+) and experience with grant applications and funding mechanisms. Experience managing and developing high-performing teams in remote environments Strategic & Operational Excellence Strong business acumen with experience in revenue generation, pricing strategy, and financial modeling Demonstrated ability to design and execute complex partnership structures with educational institutions, NGOs, and nonprofits Strong understanding of the educational and nonprofit sectors, including challenges and opportunities in emerging markets Comfort with ambiguity and ability to build processes and systems in dynamic entrepreneurial environments Cultural Competency & Mission Alignment Cross-cultural sensitivity and ability to work effectively in diverse, international settings Passion for improving education and digital literacy initiatives in historically under-resourced communities Collaborative leadership style with an entrepreneurial mindset that balances mission impact with business sustainability Proficiency (writing and speaking) in Arabic, Spanish, or another language with high representation in the Endless Access community and partner network Technical & Communication Skills Prior experience in a software/SaaS product organization Excellent interpersonal and negotiation skills Data-informed, analytical problem-solver able to prioritize amidst dynamic and competing priorities Project management experience and ability to handle multiple initiatives simultaneously Preferred Qualifications First-hand experience living or working in emerging markets Background in gaming, digital literacy, or creative technology education programs Experience working with open-source educational resources or technology projects Previous experience in game-making and learning is a big plus What We Offer The opportunity to scale a groundbreaking educational community that combines gaming, open source, and peer-to-peer learning as career preparation for underserved communities globally Leadership role with significant autonomy and direct impact on organizational growth and learner outcomes in communities that need it most The chance to build upon and elevate our existing partnerships foundation into a comprehensive growth engine Competitive compensation package with performance-based incentives tied to growth targets Fully remote, flexible work environment with a passionate, mission-driven team distributed globally A culture of experimentation, rapid iteration, and continuous learning, where we move fast and learn as we go Professional development budget and opportunities for conference attendance and industry engagement Not Sure You Meet 100% of Requirements? Studies show that women and people from underrepresented backgrounds often hesitate to apply unless they meet every listed qualification. At Endless, we know that building a truly inclusive digital future means bringing together diverse perspectives and experiences. If you’re excited about this role and our mission to expand access to technology, we strongly encourage you to apply—even if you don’t check every box. Your unique perspective could be exactly what we need. Endless is an Equal Opportunity Employer We are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who share our passion for games, education, and creating opportunities for underserved learners. Endless provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, $%&, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Learn more about us at: https://www.endlessos.org/ To apply, click on the link: https://endlessaccess.bamboohr.com/careers/26?source=aWQ9Nw%3D%3D
7HMMPJF4+F6
AED 100,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.