Customer Service Representative

Guidance Counselor – Immigration & Careers Abroad (Dubai Office) Company Overview: Wipgen Integrated Services LLC is a global immigration and education consulting firm headquartered in Dubai, UAE, with branch offices in Latvia, Portugal, and India. We specialize in providing expert solutions in immigration, higher education, international internships, and career development. Our mission is to guide individuals in achieving their global aspirations by offering personalized support for studying, working, and settling abroad. Our services include: Academic and career counseling Global internship placement programs Immigration and visa advisory Workforce and IT talent development Position Summary: We are seeking a dynamic and empathetic Guidance Counselor to join our Dubai office. This is a full-time, on-site role ideal for someone passionate about helping students and professionals explore opportunities abroad through study, internship, or immigration. The counselor will be responsible for offering individualized guidance, assessing client profiles, and providing strategic advice on international academic pathways, visa processes, and global career options. Key Responsibilities: Conduct personalized counseling sessions with clients (walk-ins and appointments) Provide up-to-date guidance on immigration pathways, visa types, and study/internship options Help clients identify the most suitable academic programs or career routes abroad Evaluate documents and advise on necessary steps for successful visa and admission applications Coordinate with internal teams, university partners, and legal advisors Participate in webinars, education fairs, and promotional events representing Wipgen Maintain accurate records and follow up with clients through the admission and visa journey Required Qualifications: Bachelor’s Degree Minimum 1 to 2 years of experience in student counseling, career guidance, or immigration services Excellent communication skills in English (verbal and written) Proficiency in Hindi is an added advantage Strong interpersonal skills with the ability to connect with diverse clients Familiarity with visa systems, immigration policies, and international education processes Ability to work independently and collaboratively within a fast-paced environment Must be available for on-site work in Dubai, UAE Employment Type: Full-Time (On-Site, Dubai Office) Industry: Immigration Services | Education Consulting | International Mobility Ready to make a global impact? Join Wipgen and help individuals turn their international dreams into reality.

Job Title: Customer Service Representative Location: [Insert Location] Job Type: Full-Time Experience Required: Minimum 2 Years Industry: Luxury Interior Decoration / Design Agency Job Description: We are a dynamic agency representing exclusive and high-end interior decoration brands — including luxury furniture, wallpaper, and fabrics — and we are seeking a highly professional and experienced female Customer Service Representative to join our team. The ideal candidate will have a polished and service-oriented approach, excellent command of English, and proven experience in customer service, preferably within the luxury design, showroom, or home décor sector. Key Responsibilities: Serve as the primary point of contact for clients (architects, designers, and private clients), delivering exceptional service across phone, email, and in-person channels. Handle inquiries about product details, pricing, availability, and order status with precision and professionalism. Coordinate and follow up on orders, deliveries, and after-sales requests, ensuring all client expectations are met. Maintain accurate client and order records using internal systems and Microsoft Office tools (Outlook, Excel, Word). Liaise with luxury brand partners and logistics to ensure smooth processing of requests and deliveries. Uphold the brand image and tone of high-end service in all communications and interactions. Support sales and administrative tasks as required with autonomy and attention to detail. Requirements: Minimum 2 years of experience in a customer service role, preferably in the interior design, luxury retail, or decorative arts industry. Fluent in English (written and spoken) with excellent communication and interpersonal skills. Proficient in Microsoft Office, especially Outlook, Excel, and Word. Highly organized, detail-oriented, and capable of working independently. Professional, well-presented, and punctual, with a strong sense of discretion and service. Passion for interior design, aesthetics, and high-end décor is a plus.

We’re hiring! Join our team as a Telesales Representative and put your sales skills to work. If you’re motivated, energetic, and ready to grow in a fast-paced environment, this is the role for you! Responsibilities • Call potential and existing customers to sell products or services. • Understand customer needs and recommend the best solutions. • Achieve sales targets and contribute to team goals. • Maintain accurate records of customer interactions. • Build and maintain strong customer relationships. Requirements • Excellent communication and persuasion skills. • Previous telesales or customer service experience is a plus. • Ability to handle customer objections confidently. • Fluent in English, Hindi. • A positive attitude and willingness to learn. Benefits • Competitive basic salary + commission. • Training and growth opportunities.

Responsibilities: - Handle client inquiries promptly and professionally - Convert leads into confirmed clients through clear communication and follow-up - Identify client needs and recommend suitable services or solutions - Follow up on leads and ensure timely responses to inquiries - Assess client issues and provide effective solutions based on the services offered - Maintain strong relationships with existing and new clients Qualifications: - Experience in client relations, customer service, or business development - Excellent communication and problem-solving skills - Ability to assess client needs and recommend appropriate services - Organized, proactive, and target-driven - Tech-savvy and familiar with CRM systems (preferred)

Female employees of Filipino, Ethiopian and Arab nationality are required to work in the field of customer service and reception. Applicants are required to have work experience with university degrees and good English language.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. 0559524919