Customer Service Representative

Customer Services Representative Call Center Environment in Printing and Packaging Industry Job Summary: We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team in the printing and packaging industry. This role involves handling customer inquiries, providing product and service information, processing orders, resolving issues, and ensuring a seamless customer experience from inquiry to delivery. Key Responsibilities: Answer inbound calls, emails, and chat inquiries from customers regarding printing and packaging services. Provide accurate information about products, pricing, turnaround times, materials, and customization options. Assist customers with order placement, artwork submission, and proof approval. Coordinate with internal departments (sales, design, production, logistics) to ensure order accuracy and timely delivery. Troubleshoot and resolve customer issues, complaints, or delays in a professional and timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Upsell or cross-sell products based on customer needs and preferences. Follow up with customers to confirm satisfaction and encourage repeat business. Stay updated on company offerings, print technologies, and packaging trends. Make sure daily monthly sales targets are achieved. Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). 1+ year of experience in a call center, customer service, or printing/packaging environment. Strong verbal and written English communication skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with print production terminology and packaging materials is a plus. Proficiency with CRM systems, order management software, and Microsoft Office Suite, Google Sheets. Customer-focused with a positive, solution-oriented attitude. Working Conditions: Office based call center environment. May involve occasional handling of physical samples or print materials. Shift work may be required depending on business hours and volume. Preferred Skills: Knowledge of digital, offset, or flexographic printing processes would be beneficial Experience with custom packaging or promotional materials would be beneficial Bilingual abilities (Good speaking and writing English is essential ) Good Salary Package Plus Commissions

Customer Services Representative Call Center Environment in Printing and Packaging Industry Job Summary: We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team in the printing and packaging industry. This role involves handling customer inquiries, providing product and service information, processing orders, resolving issues, and ensuring a seamless customer experience from inquiry to delivery. Key Responsibilities: Answer inbound calls, emails, and chat inquiries from customers regarding printing and packaging services. Provide accurate information about products, pricing, turnaround times, materials, and customization options. Assist customers with order placement, artwork submission, and proof approval. Coordinate with internal departments (sales, design, production, logistics) to ensure order accuracy and timely delivery. Troubleshoot and resolve customer issues, complaints, or delays in a professional and timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Upsell or cross-sell products based on customer needs and preferences. Follow up with customers to confirm satisfaction and encourage repeat business. Stay updated on company offerings, print technologies, and packaging trends. Make sure daily monthly sales targets are achieved. Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). 1+ year of experience in a call center, customer service, or printing/packaging environment. Strong verbal and written English communication skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with print production terminology and packaging materials is a plus. Proficiency with CRM systems, order management software, and Microsoft Office Suite, Google Sheets. Customer-focused with a positive, solution-oriented attitude. Working Conditions: Office based call center environment. May involve occasional handling of physical samples or print materials. Shift work may be required depending on business hours and volume. Preferred Skills: Knowledge of digital, offset, or flexographic printing processes would be beneficial Experience with custom packaging or promotional materials would be beneficial Bilingual abilities (Good speaking and writing English is essential ) Good Salary Package Plus Commissions

Customer Services Representative Call Center Environment in Printing and Packaging Industry Job Summary: We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team in the printing and packaging industry. This role involves handling customer inquiries, providing product and service information, processing orders, resolving issues, and ensuring a seamless customer experience from inquiry to delivery. Key Responsibilities: Answer inbound calls, emails, and chat inquiries from customers regarding printing and packaging services. Provide accurate information about products, pricing, turnaround times, materials, and customization options. Assist customers with order placement, artwork submission, and proof approval. Coordinate with internal departments (sales, design, production, logistics) to ensure order accuracy and timely delivery. Troubleshoot and resolve customer issues, complaints, or delays in a professional and timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Upsell or cross-sell products based on customer needs and preferences. Follow up with customers to confirm satisfaction and encourage repeat business. Stay updated on company offerings, print technologies, and packaging trends. Make sure daily monthly sales targets are achieved. Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). 1+ year of experience in a call center, customer service, or printing/packaging environment. Strong verbal and written English communication skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with print production terminology and packaging materials is a plus. Proficiency with CRM systems, order management software, and Microsoft Office Suite, Google Sheets. Customer-focused with a positive, solution-oriented attitude. Working Conditions: Office based call center environment. May involve occasional handling of physical samples or print materials. Shift work may be required depending on business hours and volume. Preferred Skills: Knowledge of digital, offset, or flexographic printing processes would be beneficial Experience with custom packaging or promotional materials would be beneficial Bilingual abilities (Good speaking and writing English is essential ) Good Salary Package Plus Commissions

We are looking for Turkish speaking customer representatives who will effectively respond to and resolve incoming requests, keeping customer satisfaction at the forefront. We are looking for female representatives, preferably with their own visa.

TELESALES REPRESENTATIVE | DUBAI Position : Telesales Agent salary : AED 3000 – AED 5000 per month Requirements : -Strong communication and negotiation skills -Fluent in English and Hindi ( additional language is an advantage) Responsibilities : -Handle inbound/outbound calls -Develop and foster strong relationships with existing and potential customers -Update customers regarding the services and guide them toward what would suit their needs as a telemarketing executive -Meet monthly sales targets through effective sales techniques

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level. Send CV TO WHATSAPP : 0543883546