Customer Service

Customer Services Representative Call Center Environment in Printing and Packaging Industry Job Summary: We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team in the printing and packaging industry. This role involves handling customer inquiries, providing product and service information, processing orders, resolving issues, and ensuring a seamless customer experience from inquiry to delivery. Key Responsibilities: Answer inbound calls, emails, and chat inquiries from customers regarding printing and packaging services. Provide accurate information about products, pricing, turnaround times, materials, and customization options. Assist customers with order placement, artwork submission, and proof approval. Coordinate with internal departments (sales, design, production, logistics) to ensure order accuracy and timely delivery. Troubleshoot and resolve customer issues, complaints, or delays in a professional and timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Upsell or cross-sell products based on customer needs and preferences. Follow up with customers to confirm satisfaction and encourage repeat business. Stay updated on company offerings, print technologies, and packaging trends. Make sure daily monthly sales targets are achieved. Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). 1+ year of experience in a call center, customer service, or printing/packaging environment. Strong verbal and written English communication skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with print production terminology and packaging materials is a plus. Proficiency with CRM systems, order management software, and Microsoft Office Suite, Google Sheets. Customer-focused with a positive, solution-oriented attitude. Working Conditions: Office based call center environment. May involve occasional handling of physical samples or print materials. Shift work may be required depending on business hours and volume. Preferred Skills: Knowledge of digital, offset, or flexographic printing processes would be beneficial Experience with custom packaging or promotional materials would be beneficial Bilingual abilities (Good speaking and writing English is essential ) Good Salary Package Plus Commissions

Customer Services Representative Call Center Environment in Printing and Packaging Industry Job Summary: We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team in the printing and packaging industry. This role involves handling customer inquiries, providing product and service information, processing orders, resolving issues, and ensuring a seamless customer experience from inquiry to delivery. Key Responsibilities: Answer inbound calls, emails, and chat inquiries from customers regarding printing and packaging services. Provide accurate information about products, pricing, turnaround times, materials, and customization options. Assist customers with order placement, artwork submission, and proof approval. Coordinate with internal departments (sales, design, production, logistics) to ensure order accuracy and timely delivery. Troubleshoot and resolve customer issues, complaints, or delays in a professional and timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Upsell or cross-sell products based on customer needs and preferences. Follow up with customers to confirm satisfaction and encourage repeat business. Stay updated on company offerings, print technologies, and packaging trends. Make sure daily monthly sales targets are achieved. Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). 1+ year of experience in a call center, customer service, or printing/packaging environment. Strong verbal and written English communication skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with print production terminology and packaging materials is a plus. Proficiency with CRM systems, order management software, and Microsoft Office Suite, Google Sheets. Customer-focused with a positive, solution-oriented attitude. Working Conditions: Office based call center environment. May involve occasional handling of physical samples or print materials. Shift work may be required depending on business hours and volume. Preferred Skills: Knowledge of digital, offset, or flexographic printing processes would be beneficial Experience with custom packaging or promotional materials would be beneficial Bilingual abilities (Good speaking and writing English is essential ) Good Salary Package Plus Commissions

Customer Services Representative Call Center Environment in Printing and Packaging Industry Job Summary: We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team in the printing and packaging industry. This role involves handling customer inquiries, providing product and service information, processing orders, resolving issues, and ensuring a seamless customer experience from inquiry to delivery. Key Responsibilities: Answer inbound calls, emails, and chat inquiries from customers regarding printing and packaging services. Provide accurate information about products, pricing, turnaround times, materials, and customization options. Assist customers with order placement, artwork submission, and proof approval. Coordinate with internal departments (sales, design, production, logistics) to ensure order accuracy and timely delivery. Troubleshoot and resolve customer issues, complaints, or delays in a professional and timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Upsell or cross-sell products based on customer needs and preferences. Follow up with customers to confirm satisfaction and encourage repeat business. Stay updated on company offerings, print technologies, and packaging trends. Make sure daily monthly sales targets are achieved. Qualifications: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). 1+ year of experience in a call center, customer service, or printing/packaging environment. Strong verbal and written English communication skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with print production terminology and packaging materials is a plus. Proficiency with CRM systems, order management software, and Microsoft Office Suite, Google Sheets. Customer-focused with a positive, solution-oriented attitude. Working Conditions: Office based call center environment. May involve occasional handling of physical samples or print materials. Shift work may be required depending on business hours and volume. Preferred Skills: Knowledge of digital, offset, or flexographic printing processes would be beneficial Experience with custom packaging or promotional materials would be beneficial Bilingual abilities (Good speaking and writing English is essential ) Good Salary Package Plus Commissions

Candidate must be 3 to 5 years of experience advertising and printing industry. UAE driving license will be an advantage. To achieve the monthly target.

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We are looking for Turkish speaking customer representatives who will effectively respond to and resolve incoming requests, keeping customer satisfaction at the forefront. We are looking for female representatives, preferably with their own visa.