Ajman Call Centre & Customer Service Job Listings

Site Merchandising Associate63678252380801110

UniTalent

Site Merchandising Associate

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing At Chalhoub, we're driven by digital! As a Site Merchandising Associate you will be responsible for ensuring offerings and promotions are timely listed online in alignment with stores. You will also be responsible for analysing online purchasing data, competitor comparisons, and translate them into reports to update management. Product management You will manage, create, and remove categories and collections on the website Manage product recommendation and personalization tools Ensure consistency of product SKUs and labels with ERP system Liaise with the supply chain team for new launches (in line with all stores) Manage the launch of products, including content request from brands and stock request from purchasing team Ensure all promotions are active online (including discount promotions, GWP and PWP by country) Merchandising on site Utilize sales and customer analytics to decide how products should be displayed online to maximize sales Guarantee optimum brand presentation on homepages, landing pages and product description Maintain product assortment by best sellers, unsung heroes and new launches to optimize sales Filters and main menu navigation update Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers Optimizing product pages including product imagery, monitoring reviews, cross-sells/upsell and product page special offer banners Optimize the catalogue to increase conversion rates Stock management Monitor stock levels to avoid out of stock issues during peak season Forecast and create stock replenishment for the purchasing team to action Analyze and manage the stock levels to reach sell-through ratio KPIs Coordination Own the merchandising calendar - planning with marketing, content, social, email and seek to constantly optimize Work with supply chain to ensure products used in marketing/CRM campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals Communicate brand updates and website changes with the team Reporting Analyze and report on best sellers by week, month, country, categories and brands Support in the creation of monthly reports to update brands on key KPIs and site performance Support with ongoing analysis of website performance, traffic, conversion and other KPIs across regions and countries Monitor Google Analytics on a daily basis to create actionable recommendations What you'll need to succeed Must have strong online merchandising experience - approximately 1-2 years Experience with a fashion/beauty eCommerce business Strong knowledge and experience of Google Analytics Commercial awareness to drive conversion rates onsite Self starter and a quick learner Experience with SFCC is preferred What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We invite all applicants to apply It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Dubai

Negotiable Salary

Customer Service Representative (English/Arabic)63678307956353111

UniTalent

Customer Service Representative (English/Arabic)

Roles & Responsibilities Responding to customer inquiries and resolving complaints in a professional and timely manner. Handling and resolving customer escalations or complaints to ensure customer satisfaction. Assisting customers with product or service selection and providing recommendations based on their needs. Meeting and exceeding individual and team performance targets and key performance indicators (KPIs). Maintaining customer records and updating customer information in the database. Desired Candidate Profile Immediate joiners required, candidates on Visit Visa are preferred Excellent communication skills in English and Hindi, both written and verbal. Proven experience in a customer service role, preferably in a similar industry or domain. Ability to work well in a team and collaborate with other departments or teams.

Dubai

Negotiable Salary

Customer Service Representative / Call Center Agent63678321690241112

UniTalent

Customer Service Representative / Call Center Agent

We are hiring Customer Service Representatives / Call Center Agents in Dubai with employment visa and benefits. Handle customer calls, emails, and chats professionally. Provide accurate information about products, services, and policies. Record customer details and maintain database accuracy. Resolve issues and escalate complaints when needed. Meet daily/weekly call handling and service targets. Maintain a friendly, helpful, and professional manner at all times. Desired Candidate Profile High school / diploma / bachelor’s degree in any field. 0–2 years of call center or customer service experience (freshers welcome). Good communication skills in English (Arabic/Hindi/Urdu advantage). Basic computer knowledge (MS Office, CRM software). Positive attitude and ability to work in shifts.

Dubai

AED 3,000-4,000/month

Customer Service Representative/ Call Centre (Arabic Speaker)63678335280513113

UniTalent

Customer Service Representative/ Call Centre (Arabic Speaker)

Job Description: We are hiring Customer Service / Call Centre Representatives on a 2-month contract. The ideal candidate should be a native Arabic speaker with strong communication skills and customer service experience. Key Responsibilities: Handle customer inquiries through phone, email, and chat in Arabic and English. Provide accurate product and order information to customers. Resolve complaints efficiently while ensuring customer satisfaction. Coordinate with internal teams to ensure timely order processing and issue resolution. Maintain professionalism and adhere to company policies during all customer interactions. Desired Candidate Profile Native Arabic speaker (mandatory). Own visa with at least 7 months validity (mandatory). Previous customer service or call center experience preferred. Excellent communication and problem-solving skills. Flexible to work in rotational shifts, 6 days a week.

Dubai

AED 5,000-6,000/month

Customer Service Executive63678367724290114

UniTalent

Customer Service Executive

Roles & Responsibilities 1. Customer Interaction & Support Attend to walk-in customers at the service center with professionalism and courtesy. Manage incoming inquiries via phone, email, and the service counter. Clearly explain warranty status, repair scope, and the repair process. Provide timely updates on repair status based on system records and technician input. 2. Repair Job Logging Receive and log faulty devices into the repair system. Verify devices and tag them before handover to the repair team. Ensure all job entries are accurate and complete. 3. Outbound Calls & Follow-ups Contact customers to communicate cost estimates for out-of-warranty (OOW) jobs. Explain the problem, confirm customer approval, and document instructions. Follow up on pending approvals and escalate unresponsive cases if necessary. Confirm payment before releasing completed jobs. 4. Payment & Approval Handling Verify and document customer payments for OOW repairs. Maintain a clear and auditable trail for all approvals and transactions. Ensure no job proceeds without confirmed approval. 5. Coordination with Repair Team Track job progress and ensure timely system updates by the technical team. Inform customers about job completion or additional service needs. 6. Dispatch and Job Closure Update final status and dispatch method in the system once repair is complete. Coordinate pickup or delivery preferences with customers. Close jobs only after verifying all details are recorded properly. Desired Candidate Profile · Bachelor's degree in Business Administration, Communication, or similar (preferred). · 2+ years of experience in customer service. · Working knowledge of repair systems and basic invoicing/payment coordination. Skills & Competencies · Excellent communication and interpersonal skills. · Ability to explain technical issues in clear, simple language. · Proactive in making follow-up calls and ensuring customer satisfaction. · Detail-oriented and organized in handling service records. Language Requirement · Must be a bilingual native Arabic speaker with strong command of English (spoken and written).

Dubai

Negotiable Salary

Next Hire

Call Centre Agent

Roles & Responsibilities Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction. Handling calls for Zulekha Hospitals Dubai/Sharjah and Zulekha Medical Center Giving appointments as per the availability of the Doctor's timings Cancelling and rescheduling the appointments as per patients request Educating the patients about various campaigns and services offered by Zulekha Hospitals Booking Fast track appointments Clarifying patients doubts and guiding them accordingly Online Booking Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates. Demonstrate adaptability by handling high call volumes and various customer issues while maintaining composure and professionalism. Desired Candidate Profile Graduate with Min 1 year relevant experience Strong Communications skills Good Interpersonal skills Teamwork Bilingual Language skills

Dubai

AED 3,000-4,000/month

Call Center Agent - Immediate Joiner only63668908222339116

Next Hire

Call Center Agent - Immediate Joiner only

Roles & Responsibilities Client – Emaar Properties (Dubai) Location – Dubai Downton Salary - 5000 AED with Single Benefits Job Description: • Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers. • Be a first point of contact to handle and resolve customer enquiries with accurate information. • Evaluate problems of the customers and provide logical lasting solutions. • Identify and escalate issues appropriately and ensure a timely response. • Ensure best in class customer satisfaction (CSAT) • Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process. • Educate customers on procedures, and processes to ensure the interaction is valuable to the customer. • Ensure escalations are followed up within specified timeline. • Minimum Diploma Degree /bachelor’s degree • Minimum 1 years of Contact Centre experience in a Soft Skill driven environment • Good English language skills required. (Arabic language skills preferred) • Excellent communication skills both written (Email/Chat) and verbal (Voice) • Good problem-solving skills • Strong interpersonal and organizational skill • Good computer skills in all MS Office packages • Comfortable to work within an agile team

Dubai

AED 4,000-5,000/month

Customer Service Representative63669125462915117

Next Hire

Customer Service Representative

Job Description Roles & Responsibilities Customer support Responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and assisting with their needs. He/ She should be able to handle a variety of customer interactions, such as phone calls, emails, chat messages, or in-person interactions. Problem Solving Identifying and solving customer problems or concerns. This may involve troubleshooting technical issues, managing complaints, or finding solutions to meet customer needs. Product Knowledge CHR should have a deep understanding of the company's products or services. They should be able to provide accurate and detailed information to customers, helping them make informed decisions. Sales and Upselling CHR is responsible for identifying opportunities to upsell or cross-sell products or services to customers and acquire new customer through both inbound & outbound calls Record Keeping & Reporting Keeping accurate records of customer interactions is essential for future reference and analysis. Generate regular reports on performance metrics and KPIs. Compliance and Quality Assurance: CHR needs to be familiar with company policies and procedures and ensure that they are followed when assisting customers. This includes handling sensitive customer information with care and following security Desired Candidate Profile Bachelor's degree in a any field. Fluency in Arabic is mandatory. Driving License would be an advantage. Must Have call Centre Experience

Dubai

Negotiable Salary

Customer Service Executive63669235628802118

Next Hire

Customer Service Executive

We are looking for professional individuals to join our team in the role of Customer Service. Requirements: ✅ Excellent customer service and communication skills ✅ Fluent in English, Hindi ✅ Arabic language skills are a plus ✅ Basic knowledge of social media & digital marketing ✅ Ability to handle admin and office coordination tasks ✅ Presentable, organized, and customer-focused ✅ Experience in construction, transportation, or similar industries is preferred

Dubai

Negotiable Salary

McGettigan's

Cashier

We are seeking a detail-oriented and customer-focused Cashier to join our vibrant team in Dubai. As the first point of contact for our guests, the ideal candidate will demonstrate professionalism, accuracy, and a warm approach. You’ll play a key role in ensuring smooth transactions and delivering a memorable customer experience. Key Responsibilities: • Greet customers in a friendly and professional manner • Accurately process customer orders and payments using POS system. • Issue receipts, refunds, or change to customers as required. • Ensure proper cash handling and secure cash register operations. • Assist in closing the register and preparing daily sales reports. • Coordinate with waiters and kitchen staff to ensure smooth order flow. • Handle customer inquiries, complaints, or feedback professionally and promptly. • Maintain cleanliness and organization of the cashier counter. • Ensure compliance with all company policies, procedures, and service standards Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Proficient in using point-of-sale (POS) systems, tally or micros • Handling telephone inquiries, managing reservations, and addressing order-related questions with courtesy and efficiency. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

Dubai

Negotiable Salary

McGettigan's

Waiter/Waitress

We are seeking a passionate and skilled Waiter/Waitress to join our dynamic culinary team in Dubai. Delivers exceptional dining experiences and ensure guest satisfaction through attentive service and hospitality. Key Responsibilities: • Greet guests promptly and courteously upon arrival. • Present menus, provide detailed information on menu items, and offer recommendations when appropriate. • Take accurate food and beverage orders and enter them into the POS system. • Serve food and drinks in a timely, efficient, and professional manner. • Ensure tables are properly set and clean before and after each guest. • Monitor guest satisfaction and attend to any additional requests or issues. • Communicate effectively with kitchen and bar staff to ensure smooth service. Requirements: • Candidate should be in the UAE. • Min 2 years’ experience in Hospitality background. • High school diploma or equivalent. • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Ability to multitask and remain composed in high-pressure environments • Friendly and pleasing personality with a natural flair for guest interaction. • Preference will be given to those available immediately.

Dubai

Negotiable Salary

McGettigan's

Bartender

We are seeking a talented and energetic Bartender to join our vibrant hospitality team in Dubai. If you have a flair for mixology, a passion for customer service, and the ability to create memorable guest experiences with every pour and conversation, we’d love to meet you. You'll be responsible for crafting beverages, engaging with guests, and keeping the bar atmosphere upbeat and welcoming. Key Responsibilities: • Assist in setting up the bar area, ensuring that all necessary equipment, glassware, liquor, and garnishes are stocked and properly arranged. • Provide excellent customer service by engaging with guests, taking orders, and preparing beverages quickly and efficiently. • Assist in training bar staff on proper service standards, drink preparation, and hygiene practices. • Mix drinks, cocktails and other bar beverages as ordered and in compliance with the standard drink recipes. • Arrange bottles and glasses to make attractive displays. • Managed bar inventory, restocked supplies, and ensured cleanliness of the bar area. • Follows health, safety and sanitation guidelines in the workplace and for all products. • To handle guest enquiries in a friendly, courteous, and efficient manner. • To be fully knowledgeable about all bar products, wine, and cocktail recipes. Requirements: • Candidate should be in the UAE. • Minimum 2 years of experience working as a bartender, ideally in Pub/Bar or Hospitality background. • Must have strong knowledge of mixology, bartending techniques, and drink presentation • Flexibility to work shifts, weekends, and holidays. • Good communication skills in English. • Preference will be given to those available immediately.

Dubai

Negotiable Salary

United Al Saqer Group

Cashier

Job Summary The cashier is responsible for managing all payment transactions related to vehicle servicing, parts sales, and showroom purchases in a professional and efficient manner. The cashier ensures accurate billing, customer satisfaction, and strict compliance with financial procedures. Area of Responsibility - Brief Description of Activities Customer Payment Processing Receive and process payments for vehicle servicing, parts, accessories, and sales. Accept cash, credit/debit cards, and other approved modes of payment. Issue invoices, receipts, and change accurately to customers. Billing & Invoice Verification Coordinate with service advisors and parts sales staff to confirm job orders and part prices before billing. Ensure all service orders and parts sales are billed correctly. Apply discounts, warranties, or promotional offers as per policy. Cash Handling & Reconciliation Maintain and reconcile daily cash float. Balance cash drawer at the start and end of each shift. Prepare daily transaction reports and submit deposits to the accounts department. Customer Service Provide courteous and efficient service at the payment counter. Address basic inquiries related to bills, payments, and refunds. Escalate any disputes or discrepancies to the appropriate team. Coordination & Compliance Coordinate with accounts, service, and parts departments for billing clarifications. Ensure all transactions comply with internal control policies. Support the audit process by providing necessary transaction records. Customer Payment Processing Issue gate pass for work completed and vehicle invoiced, or vehicle approved to release by service manager. Cash Handling & Reconciliation Custodian for petty cash, ensure cash desk cleared daily. Coordination & Compliance Request for invoice cancellation with proper justification if requested, follow up accounts receivable to ensure payment is done on time. Job Requirements To be a successful cashier, you should have strong attention to detail, excellent customer service skills, and the ability to manage billing and payment processes accurately in a fast-paced environment. Qualifications & Certifications & Experience (Mandatory & Preferred) High school diploma or a certificate in accounting, business, or a related field (preferred). 1u20133 years of experience as a cashier, preferably within the automotive industry. Familiarity with vehicle service and parts billing processes is an added advantage. Skills & Competencies (Technical, Behavioral, and Soft) Technical Skills Proficiency in Point of Sale (POS) systems and billing software (e.g., Dealer Management Systems). Basic accounting and cash handling skills, including daily reconciliation. Strong Microsoft Office skills (especially Excel and Word). Accurate data entry and attention to numerical detail. Effective verbal communication and customer handling. Behavioral Skills & Competencies Customer focus u2013 responds professionally and promptly to customer needs and concerns. Accountability & ownership u2013 meets deadlines and takes responsibility for accurate work. Agility & adaptability u2013 embraces changes in work processes or environments. Collaboration & influence u2013 works effectively within teams and maintains clear communication. Result orientation u2013 strives to complete tasks efficiently with high accuracy. Benefits In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Dubai

Negotiable Salary

Accor

Receptionist

Job Description - Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. - To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back. - Welcoming guests - Ensures that all guests are greeted on arrival & departure of the hotel. - Register and process check in for all arrivals. - Handle guest check outs efficiently and professionally. - Update guest information into the computer after a complete check in. - Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure. - Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. - Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. - Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. - Handle issuance of guest room key cards and ensure effective control for guest security. - Check and convey message, mail and package to Guests. - Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. - Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. - Handle safe deposit boxes in a accordance with policies and procedurres. - Report any unusual occurrences or requested to manager. - Be aware of the hotel accident Prevention Policies. - Ensure the cleanliness and neatness of front office area. - Ensures that all guests are greeted on arrival & departure of the hotel. - Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily - .Check Hotel situation, occupancy, functions, groups, VIPs - At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations - Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. - Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. - Review and update Logbook - Check equipments - Be Smart, well groomed and maintain a friendly and cheerful disposition all the times - Oversee the day to day operations - Report regularly on happening to Asst. FO/FOM - Fire Procedure - First Aid Procedures - Handle guest complaints and report to manager Requirements: Qualifications - Proven work experience as a Receptionist, Front Office Representative or similar role - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills - Multitasking and time-management skills, with the ability to prioritize tasks

Dubai

Negotiable Salary

Accor

Front Desk Agent

Job description Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests. Adhere to and execute all job task checklist points. Perform registration process by obtaining data from guest and by observing the established guidelines. Review all group resumes, VIP reports, daily business reports. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to front office policies and accounting policies. Cash handling and credit processing as required, to include gift card redemption. Support the concierge or telephone operator as required. Resolve guest complaints or otherwise follow up with manager. Review room queue and work with housekeeping to expedite turnover. Reach out to guests to communicate room is ready and coordinate luggage delivery with guest services if luggage has been stored. Handle due-out and discrepancy updating in communication with the housekeeping department. Post applicable charges for late check-out requests. Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed and attached. Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelope dropped in the cash vault. Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security. Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box. Drive and champion all loyalty program. Drive FO up selling program. Be familiar with hotel services and promotions and promote them. Use Royal Service Manager as the main method of communication throughout the department as required for communication. Take and deliver accurate and timely guest messages. Respond to queries positively. Follow department policies, procedures and service standards, including all safety policies. Other tasks as assigned. Qualifications Passion for guest service. Excellent written and verbal communication, interpersonal and leadership skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Degree or diploma in hospitality management is an asset. Fluency in English, and at least one additional language. Minimum of 1 year previous hotel experience is an asset. Must have the ability to handle a multitude of tasks and guest requests. Knowledge of property management system such as Opera is an asset. Ability to work independently and prioritize responsibilities. Experience with a hotel loyalty program is an asset. Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Dubai

Negotiable Salary

Customer Service Roles634262359105291115

Emirates

Customer Service Roles

Job Purpose The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle. If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre. I. Customer-facing Roles: Airport Services Agent (EK/dnata) & Marhaba Services Agent As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish. Our Marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey. II. Back-office Role: Contact Centre Agent As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey. Qualification To be considered for Customer Service roles, you must meet the following requirements: Fluency in both spoken and written English Fluency in any other language is a plus A levels/High School certificate Excellent interpersonal and customer service skills Willing to work in a shift environment PC based skills to operate Windows package (Microsoft Word/Excel/E-mail) Willing to wear uniform (Front-line customer facing roles) Job specific requirements for back-office roles: Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese. Customer and sales focus to provide excellent service and close any sales opportunity. The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role. Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards. Salary & benefits Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com Application Link: https://www.emiratesgroupcareers.com/search-and-apply/129

Emirates Group Headquarters

Negotiable Salary

Solutions Architect - Customer634262825131551116

Emirates

Solutions Architect - Customer

Job Purpose At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Solution Architect - Customer. Join the Architecture team and propel global aviation technology into the future! As architects, we bridge ambitious business goals with purposeful technological solutions, working closely with business units to inspire and implement fit-for-purpose solutions. Our team handles projects ranging from incremental improvements to strategic overhauls across diverse global operations. We utilize modern technology stacks such as ReactJS, NodeJS, Java Microservices, Self-Service Integrations, and Open APIs, all underpinned by best practices in DevSecOps, Cloud, and modern engineering. If you're passionate about transforming technology, we invite you to apply and to make a significant impact on the future of aviation at the Emirates Group. In this role you will: Develop optimal, fit-for-purpose, and aligned IT architecture solutions that meet customer requirements. Ensure architecture is robust, appropriate, and high-quality, conforming to corporate IT standards and roadmaps. Take accountability for the end-to-end architecture, including architecture and technology decisions. Develop Enterprise Architecture standards and guidelines in the information, application, and technology domains. Work closely with the Manager Enterprise Architecture and other peer architects in the development of technology advancements and the adaptation of new technologies and patterns. Continuously monitor industry trends, identify and evaluate relevant technologies and tools, and showcase business value by executing Proof of Concepts—engaging relevant IT teams. Establish policy, guidelines, and strategy for selecting system components and their designs. Assess solution designs to ensure they effectively use architectural patterns and adhere to the guidelines. Promote the reuse of solutions, platforms, and services. Contribute to the enterprise architecture repository. Guide, mentor, and motivate the development team members in adopting good engineering practices, tools, and techniques throughout the development process. In addition, advise and support team members in overcoming technical challenges by providing expert consultancy and coaching. Conduct architecture reviews of vendor products as part of the selection process and other critical production applications with Software Engineering development teams. Provide architecture recommendations for the short- and long-term improvement of applications. Develop logical infrastructure solutions in alignment with the technology standards. Work closely with infrastructure teams to ensure that the physical infrastructure designed meets project requirements. Work together, oversee, and govern the development to ensure the development team's design and implementation align with the proposed architecture definition. Work closely with the quality engineering team to ensure that the final solution meets the agreed non-functional requirements. Collaborate closely with Manager Enterprise Architects to ensure alignment of information, application, and technology architecture to the overall architecture principles, framework, and guidelines. Own, manage, and maintain the architecture roadmap and runways of small to medium-sized initiatives, products, environments, and/or platforms. Act as a product owner and be accountable for proactively identifying, prioritizing, and overseeing the development of technical enablers, technical debts, quality improvements, and application modernization activities. Drive architecture decisions and be accountable for their implications regarding solution costs, delivery schedules, application complexity, technical debt, and overall solution performance. Qualification To be considered for this role, you must meet the below requirements: Degree or Honours (12+3 or equivalent). Bachelor's degree in Computer Science, Engineering, or an equivalent IT-related discipline and 8+ years of experience in Information Technology. 5+ years of experience in designing and developing large-scale, complex, distributed, mission-critical applications in heterogeneous environments. Hands-on experience in detailed business system architecture and design. Technical leadership across groups of technical architects and senior developers. Ability to influence delivery plans based on architecture and skills constraints. In-depth understanding of one or more technologies such as Java, ERP, Cloud, open source frameworks, low code platforms, Big Data, BI, data warehouses, observability, automation, network and infrastructure, mobile & frontend technologies, AI/ML, container management platforms, database, integration, digital workplace, DevOps, IoT, Blockchain, Web 3.0, contact centre, mainframe, service management platforms, messaging, cyber security, etc. Understanding of Architecture Methods, Principles, and Patterns (OOAD, GoF, SOA, etc.). Understanding of architecture and design artefacts (Archimate, C4, UML models, etc.). Understanding of agile software development methodologies such as SCRUM and Scaled Agile. Understanding of Open Source Frameworks (Apache, Spring, etc.). Understanding of cross-cutting architecture capabilities (Rules, Workflow, Security, etc.). Understanding of the big picture view, non-functional requirements, and other practices such as observability and automation. Understanding of architecture styles such as microservices, event-driven architecture, and cloud-native applications. Understanding of the well-architected framework for cloud deployments. Preferably, good understanding and experience in the airline domain. Solutions Architect – Infrastructure: Proficiency in developing and recommending infrastructure improvements and enhancements, with expertise in Disaster Recovery / Auto failovers, IT Service Continuity, and resiliency planning for essential systems and applications. Familiarity with implementing infrastructure solutions both on-premises (like VMWare vSphere/ESXi, VMWare Aria Automation, VMWare NSX-T, Hyper-V, Xen) and in public Clouds (Amazon / Microsoft) in diverse deployments. Collaboration with internal teams and vendors is expected. Good understanding of Infrastructure Observability / Monitoring. Knowledge of licensing models and compliance for Databases and Operating Systems across major vendors such as Oracle, Microsoft, and Couchbase in hybrid cloud environments. Experience designing secure architectural solutions for PaaS, IaaS, and SaaS. Familiarity with security best practices for both on-premises and cloud environments is a plus. Basic experience in network architecture and implementation, covering aspects like routers, switches, load balancers, and public cloud networking. Familiarity with storage and backup architectures, including cloud storage, object storage, block storage, and backup solutions. Solutions Architect – DevSecOps & Containers: Expertise in architecting and implementing Linux / Windows container (OCI) based solutions, encompassing container repositories and optimized base images in large-scale enterprise settings. Experience architecting and implementing CRI-O-based Kubernetes platforms across multi-cloud environments, with proficiency in multi-cloud platforms such as EKS / AKS / GKE. Skilled in devising and implementing automated deployment solutions, quota management, and billing within container management platforms. Proficiency in architecting and rolling out observability/monitoring tools for application containers and their management platforms. Expertise in ensuring the security of containers and their management platforms, including Service Mesh implementations. Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers. Application Link: https://www.emiratesgroupcareers.com/search-and-apply/19204

Emirates Group Headquarters

Negotiable Salary

Front Office Ambassador634263529515531117

Emaar Hospitality Group

Front Office Ambassador

Job Description Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. WHAT YOU WILL NEED TO SUCCEED Genuine service personality, with high EQ. Minimum 4 years’ experience in Hospitality industry. Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company. PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST Conduct all operational tasks in Front Office while living up to service standards and procedures. Go the extra (s)mile where you can. Prevent complaints and ensure adequate service recovery where needed. Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart. COMPETENCIES Put Customer First Drive for Results Learning Resilience Adaptability WHAT WE BELIEVE IN At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer Focus Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast Paced Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future. Application Link: https://emhm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/705248?keyword=customer+service&lastSelectedFacet=LOCATIONS&location=United+Arab+Emirates&locationId=300000000346209&locationLevel=country&mode=location&selectedLocationsFacet=300000000346209&sortBy=POSTING_DATES_DESC

Emaar Customer Happiness Centre

Negotiable Salary

Customer Service Representative634268347975711118

ENOC(Emirates National Oil Company)

Customer Service Representative

Job Purpose The Customer Service Representative is responsible for the proper data entry (from the customer's documents), at check-in point/at the counter, issuetest result certificate, collect cash for tests conducted and registration of vehicleand guides the customer correctly. In case of vehicle failure he/she should explain thefailure points to the customer, if possible, or guide him/her to the Supervisor or Site manager on duty Principal Accountabilities Site Level: Responsible for correct data entry from Customers' Documents. To ensure that the correct information required by RTA is also entered in thesystem for proper processing for testing and registration purpose. Cash Handling: Responsible for all cash transactions at the counter, where applicable, and tallying of cash with the system printouts at the end of the shift and safe handing over of the same to Site Manager. Customer Service: To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner. To ensure that the customer leaves the counter with all his transactions completed and that he/she is correctly guided to proceed to other depts. Site Image: To behave confidently and ensure the proper projection of company's image to the customers. To keep the counter uncluttered and clean and to give top priority to the work, take short breaks and attend all site meetings. To maintain good relations with any RTA staff on duty. Additional Principal Accountabilities Experience Should be holding a passed certificate from a recognized Higher Secondary School or Minimum 1 or 2 years of work experience in a similar position. Should be computer literate and fluent in spoken and written Arabic. Should be able to speak in basic English. Should be well-groomed, well mannered and cordial with customers of all nationalities

Dubai

Negotiable Salary

Telesales Executive– Al Hodood Technologies646806384812821119

Job Consulting

Telesales Executive– Al Hodood Technologies

Key Responsibilities: – Make outbound calls and engage potential clients. – Qualify leads and maintain CRM records. – Present Alhodood Technologies’ solutions professionally. – Follow up with prospects to close deals. – Meet and exceed sales targets. Requirements: – Proven telesales or B2B sales experience. – Excellent communication and negotiation skills. – Target-oriented and motivated. – Knowledge of technology solutions is a plus.

Al Hodood Technologies

Negotiable Salary

Top Jobs in UAE & SA

Senior Sales Agent

Are you a results-driven sales professional with a passion for telecom? Ready to take your career to the next level in a fast-paced, rewarding environment? We’re looking for a Senior Sales Agent with: Minimum 2 years of UAE sales experience (mandatory) Valid UAE driving license Strong knowledge of du consumer & business products Excellent communication and negotiation skills A self-motivated, target-oriented mindset What We Offer: Competitive salary + performance-based incentives Clear path for career growth Supportive, dynamic team culture If you're ready to make an impact and grow with us, we’d love to hear from you! If applying please mention Darkblue Technology

Dubai

AED 4,000-5,000/month

Telecom Telesales Agent (Bilingual – Chinese & English)642434395334411121

Top Jobs in UAE & SA

Telecom Telesales Agent (Bilingual – Chinese & English)

📢 We're Hiring: Telecom Telesales Agent (Bilingual – Chinese & English) 📍 Location: Oud Metha, Dubai 💼 Employment Type: Full-Time 💰 Salary: Competitive + Incentives About the Role We are looking for enthusiastic and goal-driven Telesales Agents to join our dynamic team in the telecom industry. If you are fluent in both Chinese (Mandarin or Cantonese) and English, have a passion for sales, and love helping customers find the right solutions, we want to hear from you! Key Responsibilities: Make outbound calls to potential and existing customers. Promote telecom products and services effectively to meet sales targets. Handle customer inquiries and provide product information in both Chinese and English. Maintain accurate records of customer interactions and sales using CRM systems. Deliver excellent customer service and follow up on leads. Requirements: Fluent in Chinese (Mandarin or Cantonese) and English (both spoken and written). Previous experience in telesales or customer service is an advantage. Strong communication and interpersonal skills. Sales-driven mindset with the ability to meet and exceed targets. Ability to work independently and as part of a team. What We Offer: Competitive base salary plus attractive performance-based incentives. Ongoing training and support to help you succeed. Opportunities for career advancement. A collaborative and energetic work environment. Applying please mention reference as Darkblue Technology

Oud Metha

AED 4,000-6,000/month

Customer Service Representative642099766215691122

Top Jobs in UAE & SA

Customer Service Representative

Key Responsibilities Interact with customers across multiple channels, including phone, email, and live chat, to provide accurate information and resolve issues. Identify and assess customers' needs to achieve satisfaction and build trust. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Process orders, forms, applications, and requests according to established procedures. Collaborate with other team members and departments to share knowledge and solve complex customer issues. Go the extra mile to engage customers and deliver an exceptional service experience. Stay up-to-date with our products, services, and customer service policies. Required: High school diploma or equivalent. Proven customer support experience or experience in a similar role. Excellent English verbal and written communication skills. Strong active listening and problem-solving abilities. Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment. Patient, empathetic, and a genuine passion for helping others. Basic computer proficiency and the ability to learn new software quickly. Part-Time Applicants are also welcome Salary: AED 0,000 – 5,000 (based on experience) No target-based work Sunday Off 6 Working Days per week (4 days off per month) 2-Year Company Visa provided All benefits as per UAE Labour Law If applying please mention reference as Cargo Shipment Company

Dubai

AED 3,000-5,000/month

Airport Operations Support Staff（DXB）641452905482261123

Eastern Airlines LLC

Airport Operations Support Staff（DXB）

1.Language Skills （1）Proficient in English; basic communication ability in Chinese. 2.Passenger Check-in and Baggage Handling （1）Assist passengers with check-in procedures and transit processes; （2）Handle irregular or mishandled baggage cases. 3.Flight Operations Support （1）Coordinate flight arrivals and departures, including transportation of flight crew and documents; （2）Manage related operational documentation. 4.Irregular Flight Management （1）Provide operational support for irregular or disrupted flights; （2）Ensure smooth handling of operational contingencies. 5.Coordination with Ground Handling Agents （1）Liaise and coordinate with ground handling companies to ensure effective airport operations. 6.Business Travel （1）Occasional travel within the UAE may be required according to operational needs. 7.Other Duties （1）Perform other tasks as assigned by management. Interested candidates are invited to submit personal résumés in both Chinese and English to the following email address: mudxboffice@gmail.com

Dubai International Airport

AED 6,000-7,000/month

KITCHEN& CULINARY TEAM641377529292811124

-

KITCHEN& CULINARY TEAM

Responsible for the preparation of dishes, ensuring food quality and safety, kitchen hygiene management, cost control, and teamwork.

Saudi Arabia

AED 4,000-10,000/month

Top Jobs in UAE & SA

Cashier

Job Responsibilities: Greet customers and provide friendly, efficient service at the checkout counter. Handle cash, credit/debit card, and digital payment transactions accurately. Issue receipts, refunds, or change as required. Maintain cash register balance and report any discrepancies. Assist customers with inquiries about products, prices, or promotions. Ensure the checkout area is clean, organized, and stocked with necessary supplies (bags, receipt paper, etc.). Follow company policies regarding cash handling and customer service. Support other store staff with basic duties when needed. To apply: Send your CV to: graceshi@ok.com, and please mention reference as Emirates Career

Dubai

AED 2,000-3,000/month

Assistant Operations Manager633699147109141126

Workable

Assistant Operations Manager

Reinventing Short-Term Renting At SmartStay, we’re redefining hospitality in Dubai with our exceptional approach to managing luxury holiday homes. Our mission is to create unforgettable guest experiences, ensuring seamless stays that result in glowing reviews and loyal returning guests. As we continue to grow, we are now looking for an Assistant Operations Manager to support and drive our day-to-day operations, while ensuring consistently high guest satisfaction. The Role: Assistant Operations Manager As Assistant Operations Manager, you will assist in the operations of our growing portfolio of luxury holiday homes. You will play an essential role in driving operational efficiency, managing apartment and client onboarding, housekeeping and maintenance processes, and ensuring that our luxury apartments are always ready for guests. Reporting to the Operations Manager, you will assist in managing daily workflows, guest interactions, apartment readiness, and service quality. This role requires a sharp operational mind and a hospitality-first approach. You will help ensure both the efficiency of internal teams and the 5-star satisfaction of our guests. Responsibilities: Act as the primary point of contact in the absence of the Operations Manager, ensuring seamless decision-making and operational continuity. Oversee and coordinate internal workflows related to guest relations, housekeeping, maintenance, inventory, procurement, and property readiness. Maintain and update Standard Operating Procedures (SOPs) for all operational departments. Participate in strategic planning sessions and support the execution of company-wide initiatives. Train, mentor, and schedule operational and support staff to ensure effective coverage and consistent performance. Foster a culture of proactive service, continuous improvement, and cross-departmental teamwork. Lead quality assurance initiatives including SOP compliance, internal audits, and operational reporting using tools like Monday.com and Breezeway. Conduct routine and random property inspections to ensure apartments meet SmartStay’s quality and readiness standards. Drive project-based initiatives such as process improvements, vendor assessments, and technology implementation. Assist in the onboarding of new apartments, ensuring timely launches with complete documentation and operational readiness. Collaborate with maintenance and housekeeping teams to manage both preventive and corrective tasks efficiently. Supervise guest check-ins and check-outs to ensure a smooth experience for guests. Resolve guest complaints or escalations in a timely and empathetic manner, ensuring service recovery and satisfaction. Ensure compliance with local regulations, including DTCM and Sakani guest registration processes. Monitor guest reviews, operational reports, and KPIs; identify trends and recommend improvements to the Operations Manager. Identify inefficiencies in daily operations and support the implementation of systems and solutions to enhance overall performance. Work closely with the team to ensure every guest experience exceeds expectations. Qualifications: 3-5 years of experience in a Guest Relations, Front Office, or Customer Service managerial role within a 5-star hotel or luxury holiday home in Dubai A valid UAE driving license is required. Proven leadership experience, with the ability to train, mentor, and manage a team to deliver high-quality guest experiences. Strong problem-solving and decision-making skills, with a proactive approach to guest concerns and service improvements. Excellent communication and interpersonal skills, with a guest-first mindset and the ability to build lasting relationships. Hands-on experience with guest management, escalations, and complaint resolution in a fast-paced hospitality environment. Proficiency in using property management tools such as HostAway, Breezeway, and guest registration platforms like Sakani and DTCM portals. Ability to multitask, prioritize, and work under pressure, ensuring seamless operations during peak periods. What We Offer: Competitive salary package. A leadership role with flexibility based on responsibilities rather than fixed working hours. A dynamic workplace culture that values innovation, efficiency, and collaboration. Healthcare insurance and employment visa. Job Type: Full-time Location: Dubai How to Apply: Applications are considered on a first-come basis. We look forward to discussing how you can contribute to our team and help us achieve new heights!

Dubai - United Arab Emirates

Negotiable Salary

Telesales for Clinic in Dubai UAE exp633704319756811127

Workable

Telesales for Clinic in Dubai UAE exp

Ontime Group is looking for an enthusiastic and results-oriented Telesales Representative to join our team, specifically focused on our clinic services in Dubai. This role involves reaching out to potential clients, promoting our clinic offerings, and ensuring excellent customer engagement through effective communication and follow-up. Responsibilities: Conduct outbound telesales calls to prospective clients, promoting the clinic’s services and special offers. Engage with potential patients to understand their healthcare needs and provide appropriate service recommendations. Follow up on inquiries and leads generated from marketing campaigns, ensuring timely communication. Maintain accurate records of customer interactions and sales activities in our CRM system. Achieve or exceed monthly sales targets while maintaining a high level of customer satisfaction. Collaborate with the clinic team to understand service offerings and enhance product knowledge. Provide feedback on market trends and customer preferences to help improve service offerings. Stay informed about health industry regulations and best practices to deliver compliant and convincing sales pitches. Requirements Previous experience in telesales or telemarketing, preferably in the healthcare or clinic sector in Dubai. Excellent communication and interpersonal skills with a customer-focused attitude. Ability to engage effectively with diverse clients over the phone. Strong organizational skills and attention to detail. Proven track record of meeting or exceeding sales targets. Proficient in using CRM software and MS Office applications. Self-motivated with the ability to work independently as well as part of a team. Fluency in English; knowledge of Arabic is an advantage.

Dubai - United Arab Emirates

Negotiable Salary

Yacht Masseur and beautician633699210457611128

Workable

Yacht Masseur and beautician

AHS, a prestigious real estate company, is seeking a skilled and experienced Yacht Masseur and Beautician Expert to join our team. As a Yacht Masseur and Beautician Expert, you will have the opportunity to provide top-quality spa and beauty treatments to the guests onboard our luxury yachts. This is an exciting role that requires exceptional skills in massage therapy and beauty services, as well as a passion for delivering exceptional wellness experiences. Responsibilities Provide a wide range of spa and beauty treatments, such as massages, facials, manicures, pedicures, and hair styling Assess clients' needs and preferences, recommending appropriate treatments and products Create a relaxing and soothing atmosphere for guests during their spa experience Maintain cleanliness and organization of the spa area and equipment Ensure guest satisfaction by providing personalized and attentive service Adhere to health, safety, and hygiene regulations Stay updated on the latest trends and techniques in massage therapy and beauty services Requirements Proven experience as a Masseur and Beautician Expert, preferably in a luxury spa or wellness setting Extensive knowledge and experience in a variety of massage techniques and beauty treatments Valid certification in massage therapy and relevant beauty certifications Excellent communication and interpersonal skills Passion for providing exceptional guest experiences Ability to work well in a team and under pressure Flexibility to work irregular hours and travel as required Proficiency in additional languages is a plus

Dubai - United Arab Emirates

Negotiable Salary

Tenant Experience Manager633601264980491129

Workable

Tenant Experience Manager

Job Summary: We are seeking a proactive Tenant Experience Manager to oversee and enhance the day-to-day experience of tenants across our residential, commercial, or mixed-use properties. This role ensures high standards of hygiene, safety, and service quality, acting as the primary liaison between tenants, vendors, and internal teams to deliver a safe, compliant, and tenant-focused environment. Key Responsibilities: Serve as the main point of contact for tenant concerns and feedback Implement and maintain hygiene and cleanliness protocols across all common areas Supervise third-party service providers (cleaning, pest control, maintenance) Conduct regular property inspections to ensure quality and compliance Ensure adherence to health, safety, and environmental regulations Coordinate preventive maintenance with internal teams Promote sustainability initiatives (waste management, recycling, energy use) Maintain documentation and report on property conditions and service performance Support tenant engagement and community-building initiatives Requirements Degree or diploma in Property Management, Facilities Management, Hospitality, or a related field. Minimum 5 years of experience in tenant relations, facilities oversight, or property operations. Strong knowledge of health and safety standards and property regulations. Excellent interpersonal, communication, and conflict-resolution skills. Proven experience managing third-party service providers. Highly organized, with the ability to manage multiple tasks and priorities. A proactive, service-oriented mindset with a commitment to excellence. Benefits Opportunities for career development and advancement Competitive salary and benefits package A chance to positively impact tenant wellbeing and satisfaction

Dubai - United Arab Emirates

Negotiable Salary