Position Overview: Lead customer satisfaction initiatives across sales and service operations, implementing premium customer experience standards for UAE market. Key Responsibilities: Implement customer journey mapping for UAE clientele Develop service excellence programs for Emirati and expatriate customers Manage customer feedback and complaint resolution processes Implement mystery shopping programs across UAE locations Develop customer retention strategies and loyalty programs Coordinate staff training for premium service delivery Monitor CSI scores and implement improvement plans Qualifications Required: 6-9 years customer experience management with 4+ years in UAE luxury sector Certification in customer experience management Understanding of UAE cultural expectations in service delivery Experience with customer feedback systems (Medallia, Qualtrics) Training and development experience Arabic language proficiency for local customer handling Problem-solving and conflict resolution skills