CSM - Customer Success Manager

🌍 Customer Success Manager – Cloudflare Integration | Dubai, UAE Location: Dubai, UAE (Relocation supported for regional candidates) Team: Cloudflare Integration & Cybersecurity Services Reports to: Director of Cloudflare & Cybersecurity Seniority Level: Mid-Level Employment Type: Full-Time 🧩 About the Role Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle. You will be the primary point of contact for new and strategic accounts — responsible for onboarding, project coordination, renewals, and day-to-day client relationships. The role offers autonomy, impact, and growth within a fast-moving international environment. Requirements 🛠️ Key Responsibilities Customer Onboarding & Planning Lead and structure the onboarding process for Cloudflare services. Create and maintain customer success plans with measurable KPIs. Primary Client Interface Serve as the go-to contact for all client communications and service requests. Own the customer relationship, escalate issues when needed, and ensure client satisfaction. Project & Resource Coordination Collaborate with our technical and delivery teams across Brixio’s global offices. Ensure clear communication, deadlines, and successful implementation of services. Insights, Reporting & QBRs Drive performance reviews, ROI metrics, and regular reporting (including QBRs). Provide proactive recommendations based on usage, risk, and future opportunities. Retention & Growth Own MRR and renewal targets; support upsell/cross-sell strategies with the account team. Actively mitigate churn and ensure high customer health scores. 🎯 Who We're Looking For Required Profile Location: Already in Dubai OR Open to relocating (must have prior Middle East experience with enterprise clients) Experience 7–10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking Has managed demanding enterprise accounts (e.g., banking, telecom, public sector) Proven ability to drive software adoption, retention, and client success Skills Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE) Confident in leading QBRs, managing stakeholders, and resolving service issues Fluent in English and Arabic Comfortable with KPIs tied to MRR, and ARR growth Benefits 💡 Why Join Brixio Strategic Cloudflare partner across EMEA Agile company with global talent and local delivery power High-impact role with visibility across strategic accounts Opportunity to grow into regional leadership or technical advisory roles Based in Dubai – tax-free, diverse, and tech-driven