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Category:
Team Leaders

Workable
Systems Engineer

Abu Dhabi - United Arab Emirates
Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.
Responsibilities
Work as a coordinator on the Break-Fix team
Review the assigned ticket to identify how the Break- Fix team can assist in resolutuon
Review all the open tickets to identify any other issues that can be solved with the same dispatch
Create a BAP/Platform One Order following the UBF process
Generate a work order and submiy to the contractor pool
Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
Once a technician has been assigned
1.Call technicians to confirm he/she has the skills an tools required
2,Confirm date and time has been dispatch
3,Confirm pricing
4,Confirm the name of the resource and contact information
Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools
1,Update the appointment and ticket as needed
Communicate scheduling updated to both residents, property staff and contractors
Communicate technical updated to both residents, property staff and stakeholders.
Collaborate with on-site resources to ensure proper ticket documentation and resolution
Follow up with on-site resources to confirm attendance and resolution
1,Add troubleshooting or other notes to the ticket and close or reassigne where appropriate
2,Reschedule on-site appointment as necessary
Requirements
3-5 years of experience as a Break-fix Engineer or similar role.
Ruckus, cisco and HP experience is preferred.
Strong technical knowledge of hardware components, software applications, and networking.
Hands-on experience in troubleshooting hardware and software issues.
Knowledge of operating systems such as Windows and macOS.
Experience in performing hardware repairs and replacements.
Good understanding of network protocols and configurations.
Ability to effectively communicate technical information to non-technical users.
Excellent problem-solving and multitasking skills.
Professional certifications such as CompTIA A+, Network+, or MCP are a plus.
Negotiable Salary

Workable
Technical Lead - Virtual Account Management (VAM)

Sharjah - United Arab Emirates
Job Purpose:
As the Technical Lead for the VAM System, you will be responsible for the end-to-end technical design, integration, and support of the bank’s Virtual Account Management platform. This role is critical in enabling the bank to offer advanced cash and liquidity management capabilities to its corporate clients through scalable virtual account solutions.
Key Responsibilities:
Own the technical architecture and delivery of the VAM system, ensuring integration with core banking, payment systems, corporate online banking, other bank applications, and reconciliation platforms.
Lead VAM platform implementations in collaboration with vendors and internal stakeholders.
Ensure smooth real-time and batch processing of transactions, including virtual-to-real mapping, virtual balances, and reconciliation.
Integrate with bank channels (internet banking, host-to-host, API gateways) to enable client access to VAM functionalities.
Implement standard messaging and payment formats (MT101, ISO 20022).
Collaborate with product managers, operations, and corporate sales to understand client requirements and translate them into technical solutions.
Lead a technical team, manage vendor development teams, and ensure code quality, performance, and scalability.
Develop and maintain system documentation, data flow diagrams, and support runbooks.
Ensure regulatory and internal compliance.
Support UAT, SIT, and production deployment, ensuring high availability and minimal downtime.
Monitor post-go-live system health and lead performance tuning and issue resolution.
Required Qualifications:
Bachelor’s or Master’s degree in Computer Science, Information Technology, or Engineering.
8+ years of experience in banking technology, including at least 3 years leading Virtual Account Management or Cash Management platform implementations.
Strong knowledge of transaction banking, cash pooling, liquidity management, reconciliation, and virtual ledger systems.
Familiarity with SWIFT messaging, ISO 20022, MT messages, host-to-host, and bank API integration.
Working knowledge of core banking systems and their interaction with corporate platforms.
Technical proficiency in Java, Oracle DB, SOAP/REST APIs, XML, JSON, SQL, and messaging queues (Kafka, MQ) is an advantage.
Strong leadership, communication, and stakeholder management skills.
Negotiable Salary