Capitex
Abu Dhabi - United Arab Emirates
We’re looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members. Some of the job responsibilities you’ll have are: - Processing of local and foreign currency transactions and any investigation related to payments - Responding to queries from other banks - Raising RFI’s with clients - Resolving Transaction Screening and Monitoring alerts for payment transactions - Ensuring excellent customer service by interacting with customers and helping them through their issues - Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers - Working with internal teams to resolve customer issues The key competencies we’re looking for are: - Experience in local and international payment, covering processes, investigation, dispute management - Knowledge of Central Bank UAE regulations for payments - Knowledge of SWIFT and related processes - Cheque processing experience is a plus - Good problem-solving skills in situations where there is no clear process or guidance - Excellent communication skills and the ability to simplify complex processes for customers - Great teamwork and the ability to support others even in a busy environment - Flexible and open to an ever-changing environment and passion for working in a startup - Perfect spoken and written English - Arabic language a plus