Office Manager

At Papel Holdings, we’re not just another Fintech company. We’re on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we’re transforming how people interact with money.    Careers at Papel suit those who want to have an impact, who are comfortable getting uncomfortable, willing to take risks and win big. We are brave, laser-focused and have high aptitude, with a little playfulness for good measure.  If you’re someone who thrives on high accountability, possesses a start-up spirit, and flair for industry-savvy solutions, you’ll fit right in.    If this resonates with you, you’ll have the opportunity to make a real impact and be part of something that’s changing how we interact with money and wealth. POSITION OBJECTIVE We are seeking a highly motivated and detail-oriented Financial Operations Specialist/Analyst to join our growing team. This role is critical to ensuring the smooth and accurate execution of our financial transactions, supporting our core business operations, and maintaining the integrity of our financial data. You will play a key role in optimizing our financial processes, collaborating with various internal teams, and contributing to the scalability of our financial infrastructure as we continue to grow. KEY RESPONSIBILITES Transaction Management: Oversee and execute daily financial operations, including payment processing, reconciliations, settlements, and disbursements across various payment rails and financial products. Monitor transaction flows to identify and resolve discrepancies, payment failures, and exceptions promptly. Manage chargebacks, refunds, and dispute resolution processes in accordance with company policies and regulatory requirements. Reconciliation & Reporting: Perform regular and complex reconciliations of bank accounts, payment gateways, ledger accounts, and internal systems to ensure accuracy and identify variances. Prepare daily, weekly, and monthly financial operations reports, highlighting key metrics, trends, and potential issues. Contribute to the development of enhanced reporting tools and dashboards. Process Optimization & Automation: Identify opportunities for process improvement, automation, and standardization within financial operations to increase efficiency and reduce manual effort. Collaborate with product, engineering, and data teams to implement new features, system enhancements, and automation initiatives related to financial flows. Document financial operations procedures and ensure adherence to best practices. Compliance & Risk Management: Ensure all financial operations activities comply with relevant financial regulations (e.g., AML, KYC), internal policies, and industry standards. Assist in internal and external audits by providing necessary documentation and explanations related to financial operations. Identify and mitigate operational risks within financial processes. Stakeholder Collaboration: Work closely with internal teams including Product, Engineering, Customer Support, and Finance to resolve issues, support new product launches, and improve customer experience. Communicate effectively with external partners, banks, and payment providers to resolve operational matters. Requirements Bachelor's degree in Finance, Accounting, Business Administration, or a related field. 3-5 years of experience in financial operations, payment operations, or a similar role, preferably within a FinTech company, e-commerce, or financial services. Strong understanding of payment ecosystems, transaction lifecycles, and financial reconciliation processes. Proficiency in financial software and accounting systems (e.g., NetSuite, Xero, SAP) and strong Excel skills (VLOOKUPs, pivot tables, advanced formulas). Experience with SQL or other data querying languages is a significant plus. Familiarity with regulatory requirements relevant to financial services (e.g., PCI DSS, AML/KYC) is a plus. Excellent analytical, problem-solving, and critical thinking skills with a keen eye for detail. Strong communication (written and verbal) and interpersonal skills. Bonus Points If You Have: Experience with high-volume transaction processing. Knowledge of specific payment methods relevant to our business (FX, digital assets) Proven track record of improving operational efficiency through automation or process re-engineering. Benefits Competitive pay Discretionary bonus Comprehensive Healthcare

Join a fast-growing company present in over eight countries as an Executive Assistant to the CEO. This role combines on-site support in Dubai with the flexibility to work remotely when appropriate, handling errands, document management, calendar coordination, and basic bookkeeping. If you’re eager to break into the business world, have excellent presence and a positive, can-do attitude, this is your opportunity. Key Responsibilities Run local errands and on-site tasks across Dubai as needed Digitize, file, and complete administrative documents Collect, organize, and track invoices and expense receipts Maintain basic bookkeeping records in Excel or light ERP Manage the CEO’s calendar: appointments, meetings, and travel logistics Prepare executive reports and presentations (PowerPoint / Google Slides) Coordinate small events, meetings, and occasional regional travel Requirements Fluent Spanish (spoken and written) is absolutely essential Strong English communication skills No prior experience required—just a willingness to learn Age between 20 and 30 years Dynamic personality with excellent presence and a positive attitude Highly organized, detail-oriented, and proactive Residence in Dubai and immediate availability Bonus: own car and willingness to travel What We Offer AED 6,000 per month + performance bonus Flexible blend of office and remote work Performance reviews and growth opportunities in an international team Additional vacation days and team-building activities Send your CV in English and Spanish

At Papel Holdings, we’re not just another Fintech company. We’re on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we’re transforming how people interact with money.    Careers at Papel suit those who want to have an impact, who are comfortable getting uncomfortable, willing to take risks and win big. We are brave, laser-focused and have high aptitude, with a little playfulness for good measure.  If you’re someone who thrives on high accountability, possesses a start-up spirit, and flair for industry-savvy solutions, you’ll fit right in.    If this resonates with you, you’ll have the opportunity to make a real impact and be part of something that’s changing how we interact with money and wealth. POSITION OBJECTIVE We are seeking a highly motivated and detail-oriented Financial Operations Specialist/Analyst to join our growing team. This role is critical to ensuring the smooth and accurate execution of our financial transactions, supporting our core business operations, and maintaining the integrity of our financial data. You will play a key role in optimizing our financial processes, collaborating with various internal teams, and contributing to the scalability of our financial infrastructure as we continue to grow. KEY RESPONSIBILITES Transaction Management: Oversee and execute daily financial operations, including payment processing, reconciliations, settlements, and disbursements across various payment rails and financial products. Monitor transaction flows to identify and resolve discrepancies, payment failures, and exceptions promptly. Manage chargebacks, refunds, and dispute resolution processes in accordance with company policies and regulatory requirements. Reconciliation & Reporting: Perform regular and complex reconciliations of bank accounts, payment gateways, ledger accounts, and internal systems to ensure accuracy and identify variances. Prepare daily, weekly, and monthly financial operations reports, highlighting key metrics, trends, and potential issues. Contribute to the development of enhanced reporting tools and dashboards. Process Optimization & Automation: Identify opportunities for process improvement, automation, and standardization within financial operations to increase efficiency and reduce manual effort. Collaborate with product, engineering, and data teams to implement new features, system enhancements, and automation initiatives related to financial flows. Document financial operations procedures and ensure adherence to best practices. Compliance & Risk Management: Ensure all financial operations activities comply with relevant financial regulations (e.g., AML, KYC), internal policies, and industry standards. Assist in internal and external audits by providing necessary documentation and explanations related to financial operations. Identify and mitigate operational risks within financial processes. Stakeholder Collaboration: Work closely with internal teams including Product, Engineering, Customer Support, and Finance to resolve issues, support new product launches, and improve customer experience. Communicate effectively with external partners, banks, and payment providers to resolve operational matters. Requirements Bachelor's degree in Finance, Accounting, Business Administration, or a related field. 3-5 years of experience in financial operations, payment operations, or a similar role, preferably within a FinTech company, e-commerce, or financial services. Strong understanding of payment ecosystems, transaction lifecycles, and financial reconciliation processes. Proficiency in financial software and accounting systems (e.g., NetSuite, Xero, SAP) and strong Excel skills (VLOOKUPs, pivot tables, advanced formulas). Experience with SQL or other data querying languages is a significant plus. Familiarity with regulatory requirements relevant to financial services (e.g., PCI DSS, AML/KYC) is a plus. Excellent analytical, problem-solving, and critical thinking skills with a keen eye for detail. Strong communication (written and verbal) and interpersonal skills. Bonus Points If You Have: Experience with high-volume transaction processing. Knowledge of specific payment methods relevant to our business (FX, digital assets) Proven track record of improving operational efficiency through automation or process re-engineering. Benefits Competitive pay Discretionary bonus Comprehensive Healthcare

We are hiring a Receptionist / Front Desk staff to join our team. The ideal candidate will be responsible for welcoming visitors, handling front-desk operations, and supporting administrative tasks. Key Responsibilities: Greet and assist visitors in a professional manner Answer incoming calls and direct them appropriately Manage front desk operations and maintain a clean reception area Handle basic inquiries and provide accurate information Schedule appointments and manage meeting rooms Assist with clerical tasks such as filing, scanning, and data entry Requirements: Good communication and interpersonal skills Basic computer knowledge (MS Office) Presentable and professional appearance Previous receptionist or customer service experience is a plus Friendly, polite, and organized Interested applicants, please send your CV via WhatsApp: +971 547255342

Job Summary: We are seeking a driven and detail-oriented Executive Coordinator to provide high-level administrative and operational support to our executive team. This role is ideal for a motivated UAE National who is looking to grow professionally within a structured and supportive environment. As an Executive Coordinator, you will serve as a central point of contact, ensuring efficient coordination of executive schedules, meetings, communications, and strategic initiatives. Key Responsibilities: Organize executive schedules, meetings, and travel Prepare reports, presentations, and meeting materials Draft emails, memos, and other communications Help plan and coordinate meetings, events, and projects Collect and organize data to support decision-making Communicate with internal teams and external contacts on behalf of executives Track tasks and ensure follow-up across departments Handle sensitive information with confidentiality Provide general administrative support as needed Requirements UAE National (Emirati) with a valid Family Book Diploma or Bachelor's degree in Business Administration, Management, or a related field Strong communication skills in both English and Arabic Experience in an administrative, coordination, or support role Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Excellent organizational and time-management skills Preferred Attributes: Eagerness to learn and grow into more senior roles Positive and professional attitude Ability to handle sensitive information with integrity Team-oriented and proactive work ethic Benefits Career development with opportunities for advancement A stable and professional working environment Competitive salary with performance-based incentives Full medical insurance and annual leave entitlements Exposure to executive-level operations and strategic functions

Key Responsibilities: Welcome guests and clients with warmth and professionalism Answer calls, screen inquiries, and handle messaging with accuracy Manage company emails, draft replies, and maintain timely communication Maintain and organize physical and digital filing systems Coordinate meetings, appointments, and internal schedules Prepare meeting agendas, take minutes, and follow up on action points Assist in document creation, formatting, printing, and scanning Support travel bookings, visa processing, and calendar planning Draft basic content using ChatGPT for letters, emails, and reports Assist in managing social media (posting updates, replying to DMs, coordinating content ideas) Use AI tools like ChatGPT or Canva for simple creative or admin tasks Keep the front desk and common areas tidy and presentable Coordinate courier pick-ups/deliveries and vendor follow-ups Maintain stock of office supplies and place orders as required Assist senior management with ad hoc tasks and daily operations