SOFWARE OPERATIONS SUPPORT (DUBAI MOTOR CITY)

Key Accountabilities • Configure the GPS devices and make them ready for installation • Create GPS configuration templates for different functions and projects • Setup customer profile on GPS tracking platform • Answer and resolve customer support queries • Analyze and escalate GPS platform-related issues to the IT department • Monitor and maintain office IT equipment • Give software training to customers • After-sales support and monthly customer account review and follow-ups • GPS equipment inventory management • GPS installers team evaluation and efficiency monitoring • To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment Essential Education • Excellent customer relation skills in order to provide flawless customer support • Proficient in Windows XP, Vista and Windows 7, Linux • Good working knowledge of all desktop applications and malware applications • Good knowledge of GPS/GSM technology • 2 years’ experience in the same or similar activity Essential experience and job requirements • Ability to multi-task in a fast-paced environment • Good interpersonal skills and organizational skills • Good phone and email etiquette • Willing to work on a flexible schedule

Machine Learning Operations (ML/Ops) Engineer - Team Lead Location / Work Setup: Remote About Us: We are a dynamic and innovative team currently engaged in an exciting Request for Quote (RFQ) process for a client based in Hong Kong. We are on the lookout for a skilled Machine Learning Operations Engineer, particularly someone experienced in deploying Machine Learning models into pipelines. This is a fantastic opportunity to be part of a high-impact project where your contributions will shape the future capabilities of our client's ML infrastructure. Key Responsibilities: Lead a team of ML/Ops engineers in deploying and managing Machine Learning models. Build and enhance capabilities to seamlessly integrate ML models into existing pipelines. Collaborate with cross-functional teams to understand project requirements and ensure successful deployment. Provide ongoing support to accommodate surges in requirements, focusing on scalability and efficiency. Utilize Python for scripting and automation tasks. Work with Cloud platforms, particularly Azure and GCP to optimize machine learning workflows. Requirements For Team Lead Position: At least 3 years of experience in ML/Ops or a related field. Proven leadership skills with the ability to guide and inspire a team. Excellent communication skills to effectively liaise with clients and internal teams. For ML/Ops Engineer Position: Strong experience in deploying Machine Learning models. Proficiency in Python for scripting and automation. Hands-on experience with Cloud platforms, particularly Azure and GCP. Prior experience in addressing scalability and pricing concerns in ML operations. How to Apply: If you are a passionate ML/Ops professional ready to take on a leadership role or contribute your expertise to a cutting-edge project, we want to hear from you. Please submit your resume, highlighting your relevant experience, and a cover letter detailing your approach to scalability and pricing in ML operations. Note: This is a unique opportunity to make a significant impact on a client's ML capabilities, and we are excited to welcome individuals who share our enthusiasm for innovation and excellence.

Key Accountabilities • Configure the GPS devices and make them ready for installation • Create GPS configuration templates for different functions and projects • Setup customer profile on GPS tracking platform • Answer and resolve customer support queries • Analyze and escalate GPS platform-related issues to the IT department • Monitor and maintain office IT equipment • Give software training to customers • After-sales support and monthly customer account review and follow-ups • GPS equipment inventory management • GPS installers team evaluation and efficiency monitoring • To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment Essential Education • Excellent customer relation skills in order to provide flawless customer support • Proficient in Windows XP, Vista and Windows 7, Linux • Good working knowledge of all desktop applications and malware applications • Good knowledge of GPS/GSM technology • 2 years’ experience in the same or similar activity Essential experience and job requirements • Ability to multi-task in a fast-paced environment • Good interpersonal skills and organizational skills • Good phone and email etiquette • Willing to work on a flexible schedule

Machine Learning Operations (ML/Ops) Engineer - Team Lead Location / Work Setup: Remote About Us: We are a dynamic and innovative team currently engaged in an exciting Request for Quote (RFQ) process for a client based in Hong Kong. We are on the lookout for a skilled Machine Learning Operations Engineer, particularly someone experienced in deploying Machine Learning models into pipelines. This is a fantastic opportunity to be part of a high-impact project where your contributions will shape the future capabilities of our client's ML infrastructure. Key Responsibilities: Lead a team of ML/Ops engineers in deploying and managing Machine Learning models. Build and enhance capabilities to seamlessly integrate ML models into existing pipelines. Collaborate with cross-functional teams to understand project requirements and ensure successful deployment. Provide ongoing support to accommodate surges in requirements, focusing on scalability and efficiency. Utilize Python for scripting and automation tasks. Work with Cloud platforms, particularly Azure and GCP to optimize machine learning workflows. Requirements For Team Lead Position: At least 3 years of experience in ML/Ops or a related field. Proven leadership skills with the ability to guide and inspire a team. Excellent communication skills to effectively liaise with clients and internal teams. For ML/Ops Engineer Position: Strong experience in deploying Machine Learning models. Proficiency in Python for scripting and automation. Hands-on experience with Cloud platforms, particularly Azure and GCP. Prior experience in addressing scalability and pricing concerns in ML operations. How to Apply: If you are a passionate ML/Ops professional ready to take on a leadership role or contribute your expertise to a cutting-edge project, we want to hear from you. Please submit your resume, highlighting your relevant experience, and a cover letter detailing your approach to scalability and pricing in ML operations. Note: This is a unique opportunity to make a significant impact on a client's ML capabilities, and we are excited to welcome individuals who share our enthusiasm for innovation and excellence.

We seek an experienced and proactive IT Field Engineer to join our dynamic team. The ideal candidate will have strong expertise in desktop and server support, infrastructure management, cloud technologies, and hosted email solutions. Key Responsibilities: - Provide on-site and remote support for desktop, laptop, and peripheral issues, ensuring minimal downtime for users. - Troubleshoot and resolve hardware and software issues across various platforms, including Windows and macOS. - Perform server maintenance, upgrades, and support, ensuring system availability and performance. - Assist with network and infrastructure-related tasks such as router, switch, and firewall configurations. Cloud Technologies - Manage and support cloud-based services, including Office 365, Google Workspace, and other hosted email solutions. - Migrate and configure user accounts, emails, and settings between platforms as required. - Implement and manage cloud security measures and backup solutions. Infrastructure Management - Install, configure, and maintain IT infrastructure, including networking devices, servers, and storage systems. - Manage data backup and recovery processes to safeguard critical information. Experience - Proven experience in an IT Field Engineer or similar role, providing both on-site and remote support. - In-depth knowledge of desktop and server environments, including installation, configuration, and troubleshooting. - Familiarity with Windows Server roles and features (Active Directory, DNS, DHCP, etc.). - Proficiency with cloud technologies such as Office 365, Google Workspace, and hosted email solutions. - Understanding of networking concepts, including TCP/IP, DNS, VPN, VLANs, and wireless technologies. - Experience with virtualization technologies (VMware, Hyper-V) and backup solutions. - Knowledge of cybersecurity best practices, including endpoint security and firewall management. - Excellent English communication skills, both verbal and written. - Strong customer service orientation with the ability to handle and resolve client queries efficiently. - Ability to work independently and as part of a team in a fast-paced environment. Other Requirements - Valid UAE driving license (preferred). - Flexibility to travel across locations for on-site support when necessary. - Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate, Google Workspace certification) are a plus.

Join BlackStone eIT as a Technical Project Manager and become a key player in transforming complex technical concepts into successful project outcomes. In this pivotal role, you will oversee the planning, execution, and delivery of projects, ensuring alignment with our strategic objectives and delivering value to our clients. Your technical acumen and project management expertise will be essential in guiding teams through product development processes and addressing challenges along the way. By fostering effective communication between stakeholders and project teams, you will drive projects to completion on time and within budget. Responsibilities: Develop comprehensive project plans and specify project scope, goals, deliverables, and deliverable timelines. Lead cross-functional project teams to ensure alignment and effective execution of project goals. Monitor and report on progress of projects, addressing any issues or risks that arise during execution. Manage relationships with clients and stakeholders, ensuring their needs and expectations are met. Implement best practices and methodologies for project management, ensuring adherence to defined processes. Facilitate meetings and status updates to promote transparency and effective communication among teams. Oversee project budgets, resource allocation, and scheduling to maximize efficiency. Act as the point of contact for all project-related communications. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 3-5 years of experience in project management, especially in the technology sector. Proficient in project management methodologies such as Agile, Scrum, or Waterfall. Strong understanding of technical concepts related to software development and IT infrastructure. Exceptional leadership, communication, and interpersonal skills, with the ability to motivate teams. Solid analytical and problem-solving skills, with attention to detail. Ability to manage multiple projects and prioritize effectively in a fast-paced environment. Experience with project management tools (e.g., JIRA, Asana, Trello) is desirable. PMP or equivalent certification is a plus. Benefits Paid Time Off Performance Bonus Training & Development