Business Process Analyst

Process Discovery & Mapping: Lead workshops/interviews to document end‑to‑end workflows for each department; produce flowcharts/swimlanes showing inputs, outputs, roles, handoffs, and controls. Requirements Gathering: Translate business needs into clear process requirements, acceptance criteria, and change requests. Data & Metrics: Define process KPIs (cycle time, throughput, rework, defects, OTIF, assay turn‑around, etc.); build simple dashboards and track performance. Gap & Root‑Cause Analysis: Identify bottlenecks, waste, and risks using techniques like SIPOC, value‑stream mapping, 5‑Whys, and Pareto analysis; recommend fixes. SOP & Policy Development: Draft, standardize, and version‑control SOPs, work instructions, and policies; ensure they reflect actual practice and regulatory needs. Controls & Compliance: Embed quality, safety, and security controls in processes; align with relevant standards (e.g., ISO 9001/14001/45001, chain‑of‑custody). Change Management: Prepare impact assessments, RACI charts, implementation plans, and cutover checklists; support pilots and phased rollouts. Stakeholder Coordination: Bridge operations, quality, finance, HR, IT, and logistics to align timelines, dependencies, and responsibilities. Tooling & Automation Support: Recommend process‑enablement tools (workflow, forms, document control); work with IT to configure or automate steps. Training & Enablement: Create process diagrams, SOP packs, and quick‑reference guides; conduct training and certify process adherence. Audit & Continuous Improvement: Run periodic process reviews and audits; maintain a living process repository and improvement backlog. Confidentiality & Data Protection: Handle all documentation and process data with strict confidentiality and access controls.

Join BlackStone eIT as a Technical Project Manager and become a key player in transforming complex technical concepts into successful project outcomes. In this pivotal role, you will oversee the planning, execution, and delivery of projects, ensuring alignment with our strategic objectives and delivering value to our clients. Your technical acumen and project management expertise will be essential in guiding teams through product development processes and addressing challenges along the way. By fostering effective communication between stakeholders and project teams, you will drive projects to completion on time and within budget. Responsibilities: Develop comprehensive project plans and specify project scope, goals, deliverables, and deliverable timelines. Lead cross-functional project teams to ensure alignment and effective execution of project goals. Monitor and report on progress of projects, addressing any issues or risks that arise during execution. Manage relationships with clients and stakeholders, ensuring their needs and expectations are met. Implement best practices and methodologies for project management, ensuring adherence to defined processes. Facilitate meetings and status updates to promote transparency and effective communication among teams. Oversee project budgets, resource allocation, and scheduling to maximize efficiency. Act as the point of contact for all project-related communications. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 3-5 years of experience in project management, especially in the technology sector. Proficient in project management methodologies such as Agile, Scrum, or Waterfall. Strong understanding of technical concepts related to software development and IT infrastructure. Exceptional leadership, communication, and interpersonal skills, with the ability to motivate teams. Solid analytical and problem-solving skills, with attention to detail. Ability to manage multiple projects and prioritize effectively in a fast-paced environment. Experience with project management tools (e.g., JIRA, Asana, Trello) is desirable. PMP or equivalent certification is a plus. Benefits Paid Time Off Performance Bonus Training & Development

Hiring: Chief Operating Officer (COO) – FMCG Trading (Malaysia & Dubai) We are an established and growing FMCG trading company with operations in Malaysia and Dubai, specializing in the import and export of food, beverages, and consumer products. We are looking for a highly experienced Chief Operating Officer (COO) to lead and optimize our day-to-day operations across both regions. Key Responsibilities: • Oversee and manage the full spectrum of FMCG operations across Malaysia and Dubai • Lead supply chain, procurement, logistics, and cross-border trade functions • Drive operational efficiency, cost management, and business scalability • Ensure compliance with international trade laws, import/export documentation, and customs regulations • Coordinate with finance, sales, and warehouse teams for seamless execution • Implement KPIs and performance-driven management systems • Build and mentor a high-performing operational team ✅ Requirements: • Proven experience as COO, Operations Director, or similar senior leadership role • Minimum 7–10 years in FMCG, trading, or supply chain management • Strong understanding of import/export logistics, documentation, and port procedures • Leadership and problem-solving skills with a hands-on approach • Experience working in multi-country operations, ideally in Asia or GCC • Excellent communication skills in English (Mandarin/Malay is a plus) ⸻ Interested candidates, please contact Sunil directly via WhatsApp at +971 50 4248335.

Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues. Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability. Monitor and support daily IT operations for business continuity. Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X). Address client inquiries effectively and ensure excellent communication for issue resolution. Document technical issues, solutions, and standard procedures for knowledge sharing. Collaborate with Tier 2 and Tier 3 support teams for escalations. Assist with onboarding of new employees and provide technical orientation and support. Participate in IT projects including upgrades, migrations, and implementation of new technologies. Requirements Microsoft Azure, Exchange, O365 Administration Microsoft End-Point, RDP, SCCM Hyper-V, VMWare, Citrix Linux, MAC OS X Uni-Flow and network printing systems Ticketing systems and SLA tracking Strong experience in troubleshooting, diagnostics, and problem-solving. Familiarity with infrastructure deployment and monitoring. Proficiency in both hardware and software support environments. Clear and effective communication skills with the ability to translate technical terms to non-technical users. Demonstrated leadership in handling escalated issues and mentoring junior team members. Excellent interpersonal and customer service skills Time management and ability to prioritize Adaptability in a fast-paced, changing environment Team collaboration and leadership potential High attention to detail and technical documentation skills

*Job Vacancy Notification* We are looking for a proactive and customer-focused *Document Controller* /*Typist* to join our team. The ideal candidate will be responsible for delivering exceptional service, resolving customer inquiries, and ensuring client satisfaction. Experience in the service sector/ Documents clearing, typing center or business setup industry is preferred *Requirements*: • Experience: Minimum 1-2 years of experience in business setup, operations, documents clearing and typing center related fields in the UAE. • ⁠Proven experience using UAE government online portals (e.g., Tas'heel, Amer, MOHRE, GDRFA/ICP, DED e-services). • ⁠Demonstrable, in-depth knowledge of Immigration works, DED procedures, and other relevant government related works. • ⁠*Key Responsibilities:* - Visa Processing - ⁠Labour & Immigration (Mandatory) - ⁠Knowledge in Company Setup - ⁠Government Liaison & Document Processing - ⁠Compliance & Record Keeping - ⁠Client Communication • Languages: Proficiency in English; Location: Dubai Send your resume on Whatsapp only to 0545454220

Job Summary We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams. Key Responsibilities •⁠ ⁠Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs. •⁠ ⁠Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service). •⁠ ⁠Develop and optimize workflows, plugins, Power Automate flows, and custom applications. •⁠ ⁠Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications. •⁠ ⁠Work closely with stakeholders to gather business requirements and translate them into technical solutions. •⁠ ⁠Perform data migration, system upgrades, and performance optimization. •⁠ ⁠Ensure CRM solutions are compliant with security, data governance, and regulatory requirements. •⁠ ⁠Troubleshoot and resolve CRM-related technical issues and provide support for end-users. •⁠ ⁠Stay updated on Microsoft Dynamics 365 and Power Platform advancements. •⁠ ⁠Provide guidance and mentorship to junior team members. Requirements Qualifications & Skills •⁠ ⁠Bachelor’s degree in Computer Science, Information Technology, or related field. •⁠ ⁠5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement). •⁠ ⁠Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse. •⁠ ⁠Expertise in customizing forms, entities, business rules, workflows, and security roles. •⁠ ⁠Proficiency in C#, JavaScript, .NET, and SQL Server. •⁠ ⁠Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems. •⁠ ⁠Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus. •⁠ ⁠Familiarity with Agile (Scrum, SAFe) methodologies. •⁠ ⁠Excellent problem-solving and communication skills. •⁠ ⁠Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.