Customer Success Specialist

Job Purpose The Customer Service Representative is responsible for the proper data entry (from the customer's documents), at check-in point/at the counter, issuetest result certificate, collect cash for tests conducted and registration of vehicleand guides the customer correctly. In case of vehicle failure he/she should explain thefailure points to the customer, if possible, or guide him/her to the Supervisor or Site manager on duty Principal Accountabilities Site Level: Responsible for correct data entry from Customers' Documents. To ensure that the correct information required by RTA is also entered in thesystem for proper processing for testing and registration purpose. Cash Handling: Responsible for all cash transactions at the counter, where applicable, and tallying of cash with the system printouts at the end of the shift and safe handing over of the same to Site Manager. Customer Service: To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner. To ensure that the customer leaves the counter with all his transactions completed and that he/she is correctly guided to proceed to other depts. Site Image: To behave confidently and ensure the proper projection of company's image to the customers. To keep the counter uncluttered and clean and to give top priority to the work, take short breaks and attend all site meetings. To maintain good relations with any RTA staff on duty. Additional Principal Accountabilities Experience Should be holding a passed certificate from a recognized Higher Secondary School or Minimum 1 or 2 years of work experience in a similar position. Should be computer literate and fluent in spoken and written Arabic. Should be able to speak in basic English. Should be well-groomed, well mannered and cordial with customers of all nationalities

About the Role As Director – Customer Success for the GCC region, you’ll serve as the regional custodian of outcomes for our customers. This is not a generic account management role, it’s about co-owning healthcare transformation with national and enterprise stakeholders across the region. You'll be the strategic and operational lead for some of the region’s most impactful digital health programs, supporting our customers in ministries, payer organizations, and health clusters. You’ll guide customers across every phase - from onboarding and implementation to activation, scale-up, and impact realization, ensuring they achieve measurable ROI and long-term success. This role is ideal for someone who Has worked in the GCC healthcare sector and knows how to navigate public-private partnerships, large-scale digital programs, and procurement frameworks. Understands the urgency of achieving Vision 2030 goals in KSA, We the UAE 2031, and similar national mandates. Thrives in building trusted relationships with senior executives, program leaders, and delivery teams across cultures and languages. Is comfortable working across ministry-led engagements, payer transformation programs, and operational rollouts across hospital groups. A Day in the Life Be the strategic advisor to key accounts—ranging from Ministries of Health to national insurance players and large hospital networks. Lead end-to-end program execution including charter definition, platform rollout, data onboarding, solution design, adoption management, and ROI tracking. Engage with C-level leadership, clinical teams, and operational stakeholders to align Innovaccer solutions with national health priorities and customer KPIs. Proactively identify opportunities to expand value within accounts—whether through additional modules, AI-enabled insights, or custom workflows. Serve as the voice of the customer internally—working with product, engineering, and leadership to evolve Innovaccer’s offerings for regional needs. Orchestrate business reviews, executive updates, and performance reporting to maintain transparency and trust. Manage delivery pods comprising platform engineers, data analysts, QA specialists, and designers—ensuring project milestones are met with high quality. What You Need 10+ years of experience in customer success, strategic account management, consulting, or digital delivery within healthcare and/or enterprise tech. Deep understanding of healthcare operations, payer dynamics, and regulatory landscape in the GCC—especially KSA, UAE, or Qatar. Proven ability to manage multi-stakeholder engagements across government bodies, provider networks, and insurance entities. Technical background in Engineering, Computer Science, Health Informatics, or equivalent. Strong track record of delivering technology programs—ideally involving data integration, care management, VBC, or population health. Executive presence with fluency in stakeholder engagement and business communication across Arabic and English contexts. Willingness to travel 50–60% across GCC countries as needed. Why Innovaccer Shape the region’s health transformation agenda alongside national leaders. Deliver impact on real-world challenges like chronic care, cost containment, and citizen access to care. Work at the frontier of health data, cloud transformation, and AI-driven operations. Be part of a mission-first team with a fast-growing regional footprint and ambitious plans for 2025 and beyond. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status.  Disclaimer:  Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. About Innovaccer Innovaccer is powering healthcare transformation across the GCC by helping government bodies, payers, and providers unlock the full value of their health data. Through our unified data platform and modular solutions, we enable ministries, insurance companies, and healthcare delivery systems to drive outcomes in Population Health, Value-Based Care, Patient Experience, and AI-powered intelligence. https://innovaccer.com/middle-east Check us out on YouTube, Glassdoor, LinkedIn, Instagram.

handling all calls. helping customers. He showed know all the major Government locations. He/She should speak the Chinese language.

Who Are We❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell💡 We are looking to hire a Customer Success Specialist in UAE to help provide our clients with the smoothest experience! This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&B outlets all over UAE. What Will You Do❓ Responsible for the smooth on boarding of the client, on boarding ‘is making sure customer went live successfully with Foodics. Responsible for the product know-how and training needs of the client upon the assignment from the professional services. Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA’s Acting as the client advocate and consultant during the customer journey, to be the voice of the customer. Responsible for making sure agreed ‘quarterly’ activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage & dependency, all to secure the renewals and increase the customer life time value with Foodics. Escalate to direct manager & related units any issues that might be alarming or require upper management interference. Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope. Make sure that customer details & contacts data is always up to date on our CRM. Report potential churn cases in details to management in order to align IT, Finance & sales as well and seek remedies to avoid and eliminate churn. Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client & product projects) Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT. Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list. Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations. What Are We Looking For❓ Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science Knowledge in Cloud POS / ERP systems preferable Should have excellent communication skills (English is a Must) Multi-tasking capabilities Ability & desire to work in a fast paced, fun & demanding environment Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously. Who Will Excel❓ Knowledge in Cloud POS / ERP systems. Previous experience in SaaS/ F&B industry. What We Offer You❗ We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. 0559524919

Reinventing Short-Term Renting At SmartStay, we’re changing the game in Dubai’s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. The Role: Guest Relations Officer We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation. This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you. Responsibilities: Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay. Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays. Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out. Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers. Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do. Be flexible and available to work night shifts to accommodate late-night check-ins. Apply Now If you’re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don’t delay. Join us to shape the future of hospitality! Requirements Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special. Experience handling guest interactions that lead to positive reviews and returning guests. Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests. Comfortable working independently and taking ownership of your tasks while being part of a team. Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests. Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus. Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus. Benefits Competitive salary with performance-based bonuses and rapid growth opportunities. Full residency sponsorship and comprehensive healthcare coverage with no co-pay. Opportunities to develop professionally and grow within a fast-growing company. A dynamic and collaborative work environment where your contributions directly influence the guest experience. A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.