Investment Associate - Strategics Assets (UAE National)

Company Description Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities. Job Description The role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally, the role emphasizes building and maintaining strong customer relationships, ensuring personalized service, and contributing to the overall profitability and long-term sustainability of the bank’s portfolio 1.Client Relationship Management: Serve as the primary point of contact for commercial banking clients under the virtual relationship management. Provide prompt and efficient responses to customer inquiries via phone, email, and video calls. Ensure that all clients interaction is managed in line with agreed TAT/SLAs, including response and resolution times. Build and maintain strong long-term relationships with clients to understand their business needs and provide tailored solutions. Take ownership of customer issues and follow proactively through to ensure resolution. • Maintain clear and professional communication with clients. Effectively manage and escalate complex issues to senior management when necessary, ensuring that they are resolved promptly. Accurately document client interactions, issues, and resolutions in the CRM system. Work with other team members to ensure consistency in service delivery and share best practices. Manage service delivery expectation of customers to sustain positive NPS score and minimize NPS detractors in the managed portfolio. 2. Service Operation Management Ensure all client service requests are attended (financial & non- financial,) are completed within agreed service-level agreements (SLAs). Follow-up with supporting units to ensure proper follow-up on client’s service request (SR). Obtain customer information and reply to AML/STR alerts raised on assigned accounts within the assigned approved Turnaround time (TAT) Track and monitor requests to ensure accurate and efficient completion, troubleshooting issues as they arise. Act as a liaison between various departments (e.g., CCS Centres, Compliance, Risk, IT, Legal, Treasury, and Operations) to ensure client requests are addressed in line with FAB policies and regulatory requirements. Ensure that all service operations are conducted in compliance with banking regulations, internal policies, and risk management frameworks. Implement procedures to mitigate operational risks and ensure the integrity and confidentiality of client information. 3. Support Virtual Relationship Managers (VRMs) Work closely with (VRMs) to analyze client portfolios and identify potential sales opportunities. Implement strategies to retain and win back the customers leading to the enhancement of client retention rate. Identify opportunities to upsell or cross-sell bank products and services to clients. • Generate referrals by referring the client to other commercial banking sales channel for revenue generation product viz TWC, PL assist, FX, investment, Banca, and liabilities. Provide clients with information on banking products, services, and market trends. 4. Training and Development: Participate in training and development programs to stay current on banking products, services, policies, and procedures. Contribute to process improvements to enhance the client experience and operational efficiency. Mentor new team members by sharing best practices and providing guidance on handling complex customer interactions. Take the accountability for self-learning and professional development in addition to completion of all mandatory trainings. Qualifications: High school diploma or equivalent; bachelor’s degree in business administration, Finance, or a related field. Minimum of 2-3 years of experience in client service within the banking or financial services industry. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and manage time effectively in a fast-paced environment. High level of empathy, patience, and a customer-centric approach. Technical proficiency with digital communication tools and CRM Application Link: https://jobs.smartrecruiters.com/FirstAbuDhabiBank/744000075482825-support-officer-virtual-relationship-emiratized-role

Your Responsibilities Ensuring financial statements are prepared as per IFRS/GAAP. Ensure compliance with regulatory requirements, such as tax filings, government reporting, and external audits. Lead the team of accountants and oversee general accounting activities including AP and AR monitoring. Work closely with the accounting team and auditors to finalize the audited financials on timely basis and ensure that the quality review of financial statements is done before they are adopted by the board. Collaborate with department heads to develop annual budgets and forecasts. Monitor actual financial performance against budgets, identify variances, and provide analysis to management. Build financial models or feasibilities to assess the financial impact of potential business investments, acquisitions, and expansion plans. Support decision making processes by providing accurate and timely financial information. Assist in providing financial projections for strategic planning Requirements Your Qualifications 6 - 8 years of Post Qualification experience with at least 2-3 years of Auditing experience in Big 4 Audit Firms Chartered Accountant & CFA Level 2 candidate required Your Proficiencies Strong technical knowledge on IFRS and auditing standards. Advanced knowledge in Microsoft Excel, experience of working on financial models. Attention to detail as well ability to see the big picture. Strong communication/negotiation skills. Strong analytical and problem-solving skills. Proactive and independent in handling issues and coming up with solutions. Must be team player and ability to build relationships in a multinational set-up.

Job Requirements: 1. More than 8 years of working experience, with all relevant certificates. Must be proficient in breast milk duct massage, lactation stimulation, postpartum recovery, and monitoring neonatal jaundice. Must also be skilled in preparing nutritious meals for postpartum women and baby's complementary food. 2. Good coordination and communication skills, proactive attitude, strong sense of responsibility and learning ability, able to endure hardship, follow company arrangements, and work meticulously and patiently. 3. Priority will be given to applicants with early childhood education qualifications. 4. Mandarin speaking required. Employee Benefits: 1. The company will sponsor the employee to obtain a two-year employment visa, providing legal status in the UAE, and cover the cost of local medical insurance to eliminate concerns regarding medical treatment. 2. After completing one year on contract, the company offers one month of leave and a 5000 RMB subsidy for the return flight to the employee's home country. If no leave is taken, the 5000 RMB will be directly added to the employee's salary and paid promptly. 3. Free accommodation provided, including all expenses such as water, electricity, internet, gas, and property management, which are fully covered by the company. Employees are responsible for their own meals. 4. Festival benefits and care subsidies (annual plan will be adjusted according to company policy each year, subject to current year's policy).

Job Requirements: 1. More than 8 years of working experience, good physical condition, complete relevant certificates, professional operation skills in newborn care, infant care, toddler care, and Heimlich first aid method. Must be proficient in early childhood education and baby complementary food preparation; 2. Good coordination and communication abilities, proactive attitude, strong sense of responsibility and learning ability, hardworking,服从company arrangements, meticulous and patient at work; 3. Those with early childhood education qualification will have priority; 4. Mandarin speaking required. Employee Benefits: 1. The company will cover the cost for employees to obtain a two-year employment visa, providing legal status in the UAE, as well as covering the cost for local medical insurance, eliminating employees' worries regarding medical issues; 2. After completing one year on contract, the company allows one month of vacation, and subsidizes 5000 RMB towards return flight tickets to China; if no vacation is taken, the 5000 RMB will be directly added to the employee's salary and paid promptly; 3. Free accommodation provided, including all costs of water, electricity, internet, gas, and property management covered by the company; meals are to be handled by the employee; 4. Festival benefits, care allowance (annual plan will be adjusted according to company policy, subject to current year's policy).

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ASICO is seeking an experienced Finance Manager to oversee financial planning, analysis, and reporting to support business growth and operational efficiency. The ideal candidate will be responsible for budgeting, forecasting, financial risk management, and ensuring compliance with accounting standards. This role requires strong analytical skills, strategic thinking, and the ability to collaborate with cross-functional teams to drive financial performance. Key Responsibilities: Develop and manage financial models, budgets, and forecasts. Monitor cash flow, financial performance, and key business metrics. Prepare monthly, quarterly, and annual financial reports for senior management. Ensure compliance with accounting principles (GAAP/IFRS) and regulatory requirements. Lead financial audits and liaise with external auditors. Analyze business trends and provide strategic recommendations to optimize profitability. Oversee tax planning, treasury management, and risk assessment. Manage and mentor the finance team, fostering a high-performance culture. Collaborate with executive leadership on financial strategy and business planning. Requirements Education: Bachelor’s degree in Finance, Accounting, or related field; MBA/CPA/CMA preferred. Experience: 12+ years in finance/accounting, with at least 5 years in a managerial role. Industry Knowledge: Experience in real estate is a plus. Technical Skills: Proficiency in ERP systems (SAP, Oracle), advanced Excel, and financial modeling. Soft Skills: Strong leadership, communication, and problem-solving abilities. Certifications: CPA, CFA, or similar credentials are advantageous. Benefits Competitive salary and performance VISA & Health insurance . Professional development and training opportunities. Employee wellness programs.