Virtual Relationship Officer

About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Required Criteria: Passed (10+2), Age: 21-40 yrs Good Communication Skills Minimum 3 years work experience in Camp Accommodations and good communications and interpersonal skills are a must. Good in Computer with the ability to make the reports

Company Description Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities. Job Description The role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally, the role emphasizes building and maintaining strong customer relationships, ensuring personalized service, and contributing to the overall profitability and long-term sustainability of the bank’s portfolio 1.Client Relationship Management: Serve as the primary point of contact for commercial banking clients under the virtual relationship management. Provide prompt and efficient responses to customer inquiries via phone, email, and video calls. Ensure that all clients interaction is managed in line with agreed TAT/SLAs, including response and resolution times. Build and maintain strong long-term relationships with clients to understand their business needs and provide tailored solutions. Take ownership of customer issues and follow proactively through to ensure resolution. • Maintain clear and professional communication with clients. Effectively manage and escalate complex issues to senior management when necessary, ensuring that they are resolved promptly. Accurately document client interactions, issues, and resolutions in the CRM system. Work with other team members to ensure consistency in service delivery and share best practices. Manage service delivery expectation of customers to sustain positive NPS score and minimize NPS detractors in the managed portfolio. 2. Service Operation Management Ensure all client service requests are attended (financial & non- financial,) are completed within agreed service-level agreements (SLAs). Follow-up with supporting units to ensure proper follow-up on client’s service request (SR). Obtain customer information and reply to AML/STR alerts raised on assigned accounts within the assigned approved Turnaround time (TAT) Track and monitor requests to ensure accurate and efficient completion, troubleshooting issues as they arise. Act as a liaison between various departments (e.g., CCS Centres, Compliance, Risk, IT, Legal, Treasury, and Operations) to ensure client requests are addressed in line with FAB policies and regulatory requirements. Ensure that all service operations are conducted in compliance with banking regulations, internal policies, and risk management frameworks. Implement procedures to mitigate operational risks and ensure the integrity and confidentiality of client information. 3. Support Virtual Relationship Managers (VRMs) Work closely with (VRMs) to analyze client portfolios and identify potential sales opportunities. Implement strategies to retain and win back the customers leading to the enhancement of client retention rate. Identify opportunities to upsell or cross-sell bank products and services to clients. • Generate referrals by referring the client to other commercial banking sales channel for revenue generation product viz TWC, PL assist, FX, investment, Banca, and liabilities. Provide clients with information on banking products, services, and market trends. 4. Training and Development: Participate in training and development programs to stay current on banking products, services, policies, and procedures. Contribute to process improvements to enhance the client experience and operational efficiency. Mentor new team members by sharing best practices and providing guidance on handling complex customer interactions. Take the accountability for self-learning and professional development in addition to completion of all mandatory trainings. Qualifications: High school diploma or equivalent; bachelor’s degree in business administration, Finance, or a related field. Minimum of 2-3 years of experience in client service within the banking or financial services industry. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and manage time effectively in a fast-paced environment. High level of empathy, patience, and a customer-centric approach. Technical proficiency with digital communication tools and CRM Application Link: https://jobs.smartrecruiters.com/FirstAbuDhabiBank/744000075482825-support-officer-virtual-relationship-emiratized-role

Our client is a large international Private Bank, with a strong presence in the Middle East Region. Looking for experienced Private Bankers: Focus on cultivating relationships with ultra-high-net-worth individuals and families in the UAE market. Manage client relationships, new client acquisition, and client retention. Collaborate with investment professionals to propose and execute tailored solutions. Address client inquiries and oversee daily account operations. Provide regular market updates, portfolio performance reports, and investment opportunities. Periodic travel to coverage regions for relationship development. Assist in creating presentations, proposals, and promotional materials. Track clients, AUM, and revenues using internal systems. Ensure compliance, operational, and due diligence requirements are met. Oversee private client relationships and manage investment portfolios. Collaborate on client sponsorship and KYC procedures.. Requirements Minimum 5 years of experience as a Relationship Manager in Private Banking or a substantial UHNW network in the UAE. Strong English & Arabic language skills. Proven track record in investment sales and relationship management. Familiarity with local regulatory policies and financial markets. Appropriate local regulatory qualification

Job Description To source business from the potential customer through Tele calling from the preferred segment for the bank in order to achieve business targets Key Responsibilities To sells retail products through Tele callings to the specified target segment and achieve or exceed monthly target. To ensures that all the necessary bank charges /terms and conditions are clearly communicated to all customers. Identify potential customers through databases and convince them about the benefits of the banks specified product; follow up leads and telephone/personnel contacts and cold calls. To source applications from the segments as per targets set for the period, complete with all necessary documents. To adhere to the administrative requirements of Check list, Daily sales reports on daily basis. To maintain effective business relationship with clients to enhance the customers service image of the bank. To ensure all the documents provided by the customers are duly checked and forwarded for further action/process as well as Account Opening for Telesales Customers. To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shari’ah principles. To prepare regular Sales reports and obtain & provide market, customer and competitor information and feedback to management to facilitate decision making. To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products. To ensure high level of portfolio credit quality is maintained across the sales activities To Enlist new company and work to add it to Target Market List in DIB Competencies/Skills High School and above Minimum 0-1 years’ experience in Sales/Tele Sales Function preferably in reputed banks & Financial institution

Job Purpose To conduct Operational risk assessment of the Bank’s departments in line with the Risk Management Framework. Review the bank’s new product programs, policies, procedures, cycles re-engineering, and any amendments thereof to ensure efficiency and effectiveness of processes and controls. Key Responsibilities Perform periodic Risk Assessment of all departments of the Bank in line with the Board approved Risk Management Framework Develop and implement the Risk Assessments quality review plan of all departments of the Bank Review drafted; new product programs, policies, procedures, proposed memos. Highlight gaps in controls & inefficiency in process flows. Represent Risk Management in the committees formed for launching new products, process cycle re-engineering, new policies and procedures development, and any subsequent amendments thereof. Share proposals and concerns as well as suggestions to mitigate the identified risks. Liaise with Stakeholders to discuss inherent risks in the process, areas of concerns, assess overall residual risks of unresolved concerns and recommend enhancements. Review final documents stated above, highlight unresolved concerns, discuss with stakeholders and assess overall residual risks of unresolved concerns. Follow up with the concerned departments for the revision of the policies & procedures in order to present changes for stakeholders’ review and document changes through the Policies and Procedures department Ensure adherence of all documentation and activities as per the Bank’s SOPs, SLAs and regulatory & audit requirements Competencies/Skills Minimum Bachelor’s degree in Economics / Accounting / Risk Management / Business Administration, Marketing, Banking, and similar subjects. Certifications in Risk Management, Process / System Audit, Marketing is preferred At least 4-6 years of banking experience with relevant knowledge of Banking Operations & Products. Former experience in Risk Management / Process Audit / Products development is preferred

Job Purpose To ensure collection activities are implemented on the assigned portfolio such that it results in the maximization of recoveries, reduction of delinquency rate and NPL Key responsibilities Achieve assigned target with regards to collections by ensuring timely follow up on overdue as per the Collections policy and to ensure that NPL portfolio is minimized. Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy. Ensure that daily and monthly number of calls are met for the assigned portfolio. Ensure representation of necessary instruments such and DDAs, SIOs and Cheques etc. in order to recover the overdue for the assigned portfolio. Send dunning / warning legally approved letters, emails and SMS to delinquent customers as per the collection policy for the assigned portfolio. Ensure that the team coordinates with all branches/other departments to obtain and update customer’s telephone numbers and addresses in order to the call the delinquent customers. Ensure proper documentation of assigned portfolio related activities and updates into Collection System. Identification of Skip status and report the same to the supervisor. Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses. Be alert to early warning signals and report them to direct Supervisor immediately for further action. Ensure strict compliance with DIB policies and procedures and CB UAE regulations. Competencies/Skills University Degree or equivalent At least 1-2 years Experience in similar field