Account Manager

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.  Role and responsibilities  Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes Build effective curated customer experiences with the ZeroFox platform and larger operating environment Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment  Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations Deliver web-based training to user groups to support organizational adoption  Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes  Serve as a frontline technical resource for “best practice” and informal customer questions  Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues  Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers Maintain current functional and technical knowledge of ZeroFox service options Help to document best practices in developing and using ZeroFox solutions Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth Requirements Experience in a related function, typically obtained in 3+ years  Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies Successful management of customer support engagements to completion with high levels of  customer satisfaction Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems Exceptional verbal and written organizational, presentation, and communication skills  Customer service orientation and belief in teamwork, collaboration, adaptability and initiative Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment  Competitiveness & competitive awareness  Proficiency in explaining strengths & vulnerabilities Willingness to travel as required based on customer and business need  Desired qualifications and skills Knowledge of data analytics, dashboards, and reporting Written and spoken fluency in English and Arabic languages Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background Certifications: CISSP, CISA, Security+ Propensity to thrive on change and general dissatisfaction with the “status quo” founded on the belief that great is better than good Past experience working in customer success, technical support, configuration and / or training capacity Benefits Competitive compensation Community-driven culture with employee events Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture About us ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today. Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

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Job Responsibilities: 1. Provide comprehensive housekeeping service consultation to customers, ensuring service quality meets customer needs; 2. Maintain customer relationships, conduct regular follow-up visits, and understand changes in customer needs; 3. Utilize sales tools and methods provided by the company to effectively carry out customer development and sales; 4. Stay sensitive to market dynamics and adjust sales strategies timely to adapt to market changes. 5. Have a strong interest in the housekeeping service industry, with good communication skills and service awareness; 6. Be able to communicate effectively with customers and understand their needs; 7. Possess good teamwork spirit and be able to communicate effectively with team members; Position Requirements: 1. Associate degree or above, under the age of 45 (can be relaxed for outstanding candidates); 2. Accept newcomers to the housekeeping industry, with strong learning ability; 3. Good communication skills; 4. Sales experience is preferred; 5. Mandarin speaking proficiency. Employee Benefits: 1. The company will sponsor employees to obtain a two-year work visa, providing legal status in the UAE, and cover the cost of local medical insurance to eliminate concerns regarding medical expenses due to illness; 2. Two-year contract, after one year of employment employees are entitled to one month of paid vacation; if vacation is not taken, payment can be requested to be included in the salary of the following month; 3. Free accommodation is provided, including water, electricity, internet, gas, and property fees fully covered by the company; meals are handled by the employee; 4. Festival benefits, care and consolation allowance (annual plan may vary according to company policy, subject to the current year's policy).

Job Requirements: 1. More than 8 years of working experience, with all relevant certificates. Must be proficient in breast milk duct massage, lactation stimulation, postpartum recovery, and monitoring neonatal jaundice. Must also be skilled in preparing nutritious meals for postpartum women and baby's complementary food. 2. Good coordination and communication skills, proactive attitude, strong sense of responsibility and learning ability, able to endure hardship, follow company arrangements, and work meticulously and patiently. 3. Priority will be given to applicants with early childhood education qualifications. 4. Mandarin speaking required. Employee Benefits: 1. The company will sponsor the employee to obtain a two-year employment visa, providing legal status in the UAE, and cover the cost of local medical insurance to eliminate concerns regarding medical treatment. 2. After completing one year on contract, the company offers one month of leave and a 5000 RMB subsidy for the return flight to the employee's home country. If no leave is taken, the 5000 RMB will be directly added to the employee's salary and paid promptly. 3. Free accommodation provided, including all expenses such as water, electricity, internet, gas, and property management, which are fully covered by the company. Employees are responsible for their own meals. 4. Festival benefits and care subsidies (annual plan will be adjusted according to company policy each year, subject to current year's policy).

Job Requirements: 1. More than 8 years of working experience, good physical condition, complete relevant certificates, professional operation skills in newborn care, infant care, toddler care, and Heimlich first aid method. Must be proficient in early childhood education and baby complementary food preparation; 2. Good coordination and communication abilities, proactive attitude, strong sense of responsibility and learning ability, hardworking,服从company arrangements, meticulous and patient at work; 3. Those with early childhood education qualification will have priority; 4. Mandarin speaking required. Employee Benefits: 1. The company will cover the cost for employees to obtain a two-year employment visa, providing legal status in the UAE, as well as covering the cost for local medical insurance, eliminating employees' worries regarding medical issues; 2. After completing one year on contract, the company allows one month of vacation, and subsidizes 5000 RMB towards return flight tickets to China; if no vacation is taken, the 5000 RMB will be directly added to the employee's salary and paid promptly; 3. Free accommodation provided, including all costs of water, electricity, internet, gas, and property management covered by the company; meals are to be handled by the employee; 4. Festival benefits, care allowance (annual plan will be adjusted according to company policy, subject to current year's policy).

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam. Position Summary At Hex Trust, we’re building trust In the digital asset ecosystem and we’d like you to help us deliver that message to our prospective clients and partners around the world. This is a great opportunity for an experienced sales professional within digital assets and financial services, who would be predominantly responsible for new client acquisitions and revenue generation.    We’re a small, and high growth FinTech company, providing a wide range of prime brokerage services, including custody and trading. We are looking for energetic individuals with in-depth industry knowledge, confidence, and persistence, to work independently, build relationships, and help broaden our client and partner base and take our business to the next level!  Duties & Responsibilities Develop and manage relationships with institutional clients (hedge funds, family offices, asset managers, corporates, HNWIs, and intermediaries) to drive OTC crypto trading and fiat on/off ramp activity. Identify and onboard new clients, business opportunities, and markets to increase OTC crypto trading volume and revenue. Partner with clients to understand their treasury, settlement, and liquidity needs across both crypto and fiat domains. Provide market intelligence, trade ideas, and execution support across spot, derivatives, and structured products. Collaborate with internal teams (trading, operations, compliance, legal, client management) to deliver seamless onboarding, funding, and settlement workflows Monitor market trends and client behavior to identify product gaps and contribute to strategic roadmap discussions. Requirements 2–6 years of experience in institutional sales or client coverage roles with a focus on crypto (with direct experience in OTC and/or fiat on/off ramps). Deep understanding of the OTC crypto trading landscape and fiat infrastructure (bank wires, stablecoins, payment rails like SWIFT, SEPA, ACH). Proven track record of onboarding and growing institutional client accounts, and exceeding sales targets Excellent communication and interpersonal skills, with the ability to explain nuanced trade and compliance mechanics clearly Fluent verbal and written proficiency in English and Mandarin (highly preferred)  Highly organized and self-driven; comfortable operating in fast-paced, high-stakes environments. Understanding of the requirements to successfully operate within a regulated institution. Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority. Benefits As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space. At Hex Trust, we are proud of our H.E.X. culture: Heart Empowerment Xcellence Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also: Competitive Salaries & Bonuses Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.) Access to Corporate Discounts and exclusive Employer Perks Medical & Retirement Plans Professional Learning and Development Opportunities Elevate your work using cutting-edge technology Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam Regular company & social events Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.